Acme Pest & Termite Management LLC

The 100% money back guaranteed is true and it stays true! The money back guaranteed is designed and tailored with a one year contract that the client reads and initial and signsWe do not give money back guaranteed just to be giving money backThats is what is called scamingOn October at 3:pm Mr [redacted] had call my office and said that they want to cancel there contract and I myself had talked to him and he said that we didn't get rid of there waspI tried to explain to him that we can not get rid of there wasp they fly and with anybody with common sense should know this and tried to get him to understand that we can keep the wasp nest knocked down but we can not keep them from flying to his houseHe paid for treatment and did one service and one retreat is next service was due November is when his next service was due but he refuse to let us to come back out so we can do another inspection so we can target that infestation that he clams that he hasThe way my money back guarantee works is that the client has to have a reasonable complaint like a infestation of any crawling pest this is why people hires serviceBut he didn't offer for us to come back out to inspect or treatI wonder why! Sounds like a scam to meThe way I can resolve this problem is to offer to do the other services that remains on there contract that he paid us for I'm going to send over the copy of the contract so everybody can see that we DO NOT cover flying insectIve been in business for years and I have a lot of happy clients that I treat every yearYou can go into my web-site and view my testimonial of my happy clients

Mrs*** is correct about our money back Guarantee services, And we have never denied giving back, on our money back guaranteeMrs*** has miss understood the guarantee that she read, signed and initialOn the day of her service on January 28th Me *** *** the
owner of ACME pest control, sat down with Mrs*** and I explained to her how the materials worked and the nature of her pest (German Roaches)This type of pest are transferred in from somewhere, the level of her infestation (on a scale from 1- 10) was maybe a During the inspection I had time to sit down and showed her a small video of the treatment proses and showed her the bid on a service agreement, and also showed her a copy of the money back certificateI was real thorough about the information I was giving her, I did not pressure her at any time during my presentation and I had encourage her to sit down with her husband and talk about choosing the companyOn January 28th I send my technician *** ( that carries a technician license and has education on this type of pest)To do what we call a thorough clean-out to get the materials in place, and get the proses staredI personally my self two months later went to Mrs***'s house and at that moment I preformed an other inspection and I observed, that there was a lot of dead roaches, but did see a few small ones aliveJust three days later she called and requested a retreat which we did the next daySo with me seeing all those dead roaches I can tell that the material was workingTo make it short and sweet Mrs*** received twelve treatments and she only paid for sixOn the marketing materials I provided her where she says I have this money back guarantee plastered all over on, she must have missed my money back certificate because if she would have read that this certificate it is for a LIVE-INFESTATION which was underlinedAlso if she would read her service agreement (contract) it's good for twelve monthsThe last six services we sent *** my other technician out there and he did treatments and retreatsFor the amount all the treatments that we have preformed at that house goes to show that we have responded to every call she called us onThose last services that *** did he had not seen any sight of a live infestation of German RoachesOn the very last service (4/14/2015) that *** went out to do he encourage Mrs*** to DO NOT STOP DOING PEST CONTROLWe had offer to renew her next year of service but she refusedWe notice on the complain that she had shot us an email a week prior to this complain, for some reason the email was sent to my spam we didn't even know it existedShe was with our service for a long time and our number has not change so we do not know why she didn't call us to resolve this problem What blows me away is that my technician *** has informed me that Mrs*** had contact him on his personal number on 6/17/which was yesterdayAnd was requested from *** (my technician the one that did her last six treatments at her house) to continue doing the service for her house with out going through my company. At this time she does not qualify for a money back guarantee for this reasons: #The contract is way out.#The papers we provided her with the money back certificate explains that the money back certificate is for.#The last time we were out there we did not see any activity form the German roaches SO WE HAVE DONE OUR JOB. This is a case of wanting something for nothing for example: If she went to a restaurant and order a full meal and ate it all, but then requested to the waiter that the food was not good and she didn't want to pay! Do you think she should pay?As owner ship to this businesses I feel like I have done a good job on building a relationship with Mrs*** she gave me all the impression that me and her were on the same pageOn her complain I see that she think I'm a bad person, and I'm sorry she feels that wayBut if you look though my marketing you will see my happy clients 99.9%Now I want to take this time to let Mrs*** know that when she hires her next company to be sure to ask for a money back Guarantee and a singed contract but be sure to read thoroughly the contract and the money back guarantee for it's certification. WE HAVE NOTHING TO HIDE

I have never ceased having an infestationI still currently have roaches, alive, in my home If you are trying to say still having roaches is not considered an infestation I feel like your service and contract are extremely misleading No, of course I did not renew my services because you did not do your job in the first place which was to get rid of my roachesI completely understand you did a lot of services in my home I am not discrediting that But if it was not possible to rid my home of an infestation in a year (treatments) don't guarantee me you will rid my home of infestation in a year (treatments) Furthermore, for the record, your technician *** on the very first appointment in my house that he serviced gave me his business card to his side company "*** *** ***" asking that I "don't mention it to ***" I did call him when I needed my home services, he did a great job! If he had been servicing my house the entire treatments I may not even have roaches to date but unfortunately months were wasted with *** who is a "licensed" slacker and to my understanding (based on what *** has told me) is no longer is even in the industry after having been fired by Acme The end of the contract is twelve months and there is a contingency that you don't see the pests that were the issues within a time window I was still seeing those pests so the "end of contract" would not actually be applicable Every time you came out to retreat past the "end of contract" it was getting harder and harder to convince you to treat my home and you stated "I have to make my money up somewhere" I got frusterated trying to convince you to hold up your end of the bargain at which point I eventually emailed you letting you know I would like my money back because I no longer wanted to pull teeth to get rid of the roaches you said you would You never replied, It is clearly not my fault it went to spam I want a refund or Revdex.com to know you do not take care of your customers the way you "guarantee" You did not do your job It's as simple as that

The 100% money back guaranteed is true  and it stays true! The money back guaranteed is designed and tailored with a one year contract that the client reads and initial and signs. We do not give money back guaranteed just to be giving money back. Thats is what is called scaming. On October...

19 2017 at 3:10 pm Mr. [redacted] had call my office and said that they want to cancel there contract and I myself had talked to him and he said that we didn't get rid of there wasp. I tried to explain to him that we can not get rid of there wasp they fly and with anybody with common sense should know this and tried to get him to understand that we can keep the wasp nest knocked down but we can not keep them from flying to his house. He paid for 6 treatment and did one service and one retreat is next service was due November 8 2017 is when his next service was due but he refuse to let us to come back out so we can do another inspection so we can target that infestation that he clams that he has. The way my money back guarantee works is that the client has to have a reasonable complaint like a infestation of  any crawling pest this is why people hires  service. But he didn't offer for us to come back out  to inspect or treat. I wonder why! Sounds like a scam to me. The way I can resolve this problem is to offer to do the other services that remains on there contract that he paid us for.  I'm going to send over the copy of the contract so everybody can see that we DO NOT cover flying insect. Ive been in business for 15 years and I have a lot of happy clients that I treat every year. You can go into my web-site and view my testimonial of my happy clients.

This is silly,  I have never been roach free.  If you want me to take pictures of what I have left I would be happy to.  Yes, the products worked, I have much much less than what  I did when I hired Acme, but I still have living roaches in my home.  I don't go to a roach factory to pick up more roaches, none of my friends have roaches, I dont go anywhere with roaches, aside from my house of course.  I started looking around for a definition of "live infestation" which I couldn't seem to find anywhere but on your website.  But I could find this.  The dictionary defines infestation as: infestation[in-fe-stey-shuh n] Spell SyllablesExamplesWord Originnoun1.the act of infesting; state of being infested.2.a harassing�...⇄ /> Infested: infest[in-fest] Spell SyllablesWord Originverb (used with object)1.to live in or overrun to an unwanted d...⇄ remaining roaches are troublesome, okay.  All I wanted was to not have them.  That's all your company was supposed to do.  You had one job, you failed.  So at the end of the day will you or will you not genuinely stand by your money back guarantee? It says "no b.s."  "no weasel clauses" "no fine print, no risk"  I contacted you well within the 60 days for retreats thinking you would in fact take care of me with "no hassles".  But here we are.  As far as the root issue it comes down to I feel as though [redacted] didn't care about doing his job well (whether or not he knew how to do it well).  And my infestation may have been greater than what you had originally thought.  Your company hired and fired [redacted].  You did the inspection yourself and you have been in this industry a very long time.  Your company failed me which you guaranteed me not to happen.  It's frustrating I'm having to pay someone else, again, to fix the problem.  Even if you wanted to give a partial refund at very least it would help me pay for my new services elsewhere for these roaches.[redacted], you seemed like such a nice guy.  I'm just really disappointed we are in this situation.

Sorry that you misunderstood the concept of our company  Mrs .[redacted]  we have a
system that we go by. At the beginning I came out and I showed you all
the paperwork and the contract of the service everything that I showed
you has  to have a qualification of a money back guarantee the first
time I went out I saw an infestation of German roaches ,you then decided to
call us back in hire us to get rid of your infestation you were told to
read and sign the contract there is no hidden information in our
contract specially for German roaches. German roaches have to be
transferred in they don't just come from outside. When we came out  out and applied  materials in your house we went according to the label of the
material and it says it will break the lifespan.  We haven't
done service for the last 2 months in your house so  honestly don't know what's going on
in your property if you keep bringing them back. On the second treatment
I came out with [redacted] and I saw a lot of dead roaches that means that
the material is in process and it's working. We are not stupid people we
had to take state exam in order to rid in your home however the way you
count it we did 12 treatments that means we did 12 applications of
materials in your home I do admit that there was a couple of times I put
you in the back burner but it was for your own good because when I sent
[redacted] my technician the one that did a GOOD job you, you were calling back in
a weeks time for more treatments that's too soon so I was asking you to
wait, sorry that you had to pull teeth to get me to do treatment so
close together but I was doing it for your own good we want to get rid
of your pest. Although the last few times [redacted] came out the one that did
a GREAT  job for you wold report it back to the office after treatment that
he saw no pest. I do agree with you,  you might see one or two here and there
which was probably brought into the house just like before you
hired us. You need to find where they're coming from and need to stop
that. To your complain that  you're writing us it's not all
the truth of what you're saying at this moment you do not fall under
the qualifications for a money back refund it's not happening #1)  You're currently out of contract #2) As we did our inspection we
did not see any signs of a German roach infestation  #3) You had a
to 60 days to request a money back guarantee guarantee which you did not happened  If feel like you need to blast me on the Revdex.com you
can go ahead and do that because I want this to be a warning for small
business owners to watch out for people . People that want
to take advantage of our company and services as they want something for nothing . As far as I'm concerned this matter
has been resolved!