I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I have previously requested and explained, I was charged for materials for repairs and am entitled to copies of receipts to verify the amount charged is accurateWithout receipts, how can I be sure the charges are accurate? Secondly, the terms of the lease (clause #18) require that any notice sent must have a certificate of mailing and notice of repairs that are done after the lease has expired must be provided within days of the expiration date of the lease In order to determine if notice is timely provided, I am entitled to see a copy of the certificate of mailingAgain, this is specified in the lease and is legally required to be provided per VRLTALastly, there were various balances that were said to be owed after the repairs were completed, this after withholding the entire security deposit of more than $ In an October 27th emails from [redacted] , he stated there was a balance due of $and that the next communication will be through the legal system After I had made multiple requests for accounting, I received an email stating the balance on the account "appeared to be paid in full" and he considered the matter closed I had sent emails on October 2nd, 20th and 27th before receiving a reply Each time I requested the above items as well as a copy of the statement of account so I could review how payments were appliedThe last denial of my requests was justified by the statement the account appears to have paid and is closed My requests are perfectly reasonable They don't require undue effort or time commitment as these are documents any real estate agency should have--and they are required by he lease and VRLTA It is logical to question the reasons why they will not provide them I continue to ask for these and request your assistance in this matter Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I have previously requested and explained, I was charged for materials for repairs and am entitled to copies of receipts to verify the amount charged is accurateWithout receipts, how can I be sure the charges are accurate? Secondly, the terms of the lease (clause #18) require that any notice sent must have a certificate of mailing and notice of repairs that are done after the lease has expired must be provided within days of the expiration date of the lease In order to determine if notice is timely provided, I am entitled to see a copy of the certificate of mailingAgain, this is specified in the lease and is legally required to be provided per VRLTALastly, there were various balances that were said to be owed after the repairs were completed, this after withholding the entire security deposit of more than $ In an October 27th emails from [redacted] , he stated there was a balance due of $and that the next communication will be through the legal system After I had made multiple requests for accounting, I received an email stating the balance on the account "appeared to be paid in full" and he considered the matter closed I had sent emails on October 2nd, 20th and 27th before receiving a reply Each time I requested the above items as well as a copy of the statement of account so I could review how payments were appliedThe last denial of my requests was justified by the statement the account appears to have paid and is closed My requests are perfectly reasonable They don't require undue effort or time commitment as these are documents any real estate agency should have--and they are required by he lease and VRLTA It is logical to question the reasons why they will not provide them I continue to ask for these and request your assistance in this matter Regards, [redacted]