Acme Roadrunner Wrecker Service

Thank you for notifying U-Line about this customer’s complaintWe want all customers to be happy with their purchase of U-Line productsI have spoken to the customerWe are going to replace his ice maker with a new unit at no cost to himThe unit will ship directly from our facility and the customer will have it within daysPlease let me know if I can be of further assistanceSincerely, [redacted] V.PSales & Customer CareU-Line CorporationN55th StreetP.OBox 245040Milwaukee, WI 53224-9540T: +1.414.831.2166F : +1.414.354.0349U-Line.com | U-Blog | Facebook | Twitter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] It is a fact that U line did not replace the unit with a like unitThey have made me the promise that they found a like unitWhen that unit arrived it was damaged and in no way shape or form was it a like unitWhen I purchased a fully stainless steel cabinet and door unit how does a black painted unit with a SS door match like for likeThe unit that I purchased cost 3,200.00, the unit they sent me is a 1,unitTo add insult to injury my unit was still under full warrantyThey are not fooling anyone but themselves Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The resolution proposed is satisfactory in respect of complaint ID ***. Thanks for your assistance in fascilitating an amicable resolution Thanks also to the business'a Vice President who called me to resolve this matter Kind regards** ***

Please be advised, U-Line has gone above and beyond what is defined in our product warranty and now Mr*** is being unreasonableThe new unit (which was installed at no charge after four years of use. U-Line stood behind the product (the new unit restarted the warranty on that product) and is operating normallyThere is nothing more U-Line can offer or do for this customer and we ask that you close for file on this caseWe are closing the file here at U-Line. Sincerely, *** ***General Manager, Customer ServicesU-Line CorporationN55th StreetP.OBox 245040Milwaukee, WI 53224-9540T: +1.414.831.2113F: +1.414.354.5696U-Line.com | U-Blog | Facebook | Twitter

U-Line is in the process of taking his unit back and refunding his money

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Your assistance was greatly appreciated in helping to resolve this matter - it got the attention of the right people at U-Line and I was pleased at U-Line's response.
Regards,
[redacted]

U-Line stepped and replaced the unit at no charge. This was over and above our warranty requirements. There is nothing else we can do for this customer. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
It is a fact that U line did not replace the unit with a like unit. They have made me the promise that they found a like unit. When that unit arrived it was damaged and in no way shape or form was it a like unit. When I purchased a fully stainless steel cabinet and door unit how does a black painted unit with a SS door match like for like. The unit that I purchased cost 3,200.00, the unit they sent me is a 1,200.00 unit. To add insult to injury my unit was still under full warranty. They are not fooling anyone but themselves.
Regards,
[redacted]

Thank you for notifying U-Line about this customer’s complaint. We want all customers to be happy with their purchase of U-Line products. I have spoken to the customer. We are going to replace his ice maker with a new unit at no cost to him. The unit will ship directly from our facility...

and the customer will have it within 10 days. Please let me know if I can be of further assistance. Sincerely, [redacted]
V.P. Sales & Customer CareU-Line Corporation8900 N. 55th StreetP.O. Box 245040Milwaukee, WI 53224-9540T: +1.414.831.2166F : +1.414.354.0349U-Line.com | U-Blog | Facebook | Twitter