Acme Stove and Fireplace Center

This complaint has been sent to the wrong companyWe are a collection agency and this consumer does not have an account in our database nor do we represent ACMEIt appears the consumer is looking for a consumer advocate organization to assist him with a customer service issue and that is not a service we provideRegards

Case number: [redacted] , I hope all is wellThank you for taking the time to speak with me this afternoon............very much appreciate itAttached is a copy of the $refund as per your requestAs we discussed, we are leaving this on good terms and everyone has been made wholeHave a great day, Jim Jim S [redacted] Acme Stove and Fireplace Center Seminole Lane Charlottesville, VA (Office) (Fax) www.acmestoveandfireplace.com Visit us at one of our locations: Harrisonburg - Charlottesville - Richmond

I wanted to confirm that Acme is crediting Mr [redacted] account in the amount of $(as per his request)- thus erasing his amount due

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Revdex.com has sent the complaint to the wrong businessThe following is the correct business and it's contact info[redacted]

I wanted to confirm that Acme is crediting Mr*** account in the amount of $***.** (as per his request)- thus erasing his amount due

Arial, Helvetica, sans-serif;">ACME Stove and Fireplace Center has responded to my complaint and is refunding the balance of the bill as requested. This issue is resolved whereby you can close the complaint. Many, many thanks for your prompt attention and getting the desired outcome!
Regards,
*** ** *** *** *** *** ***

Case number: ***,I hope all is well.Thank you for taking the time to speak with me this afternoon............very much appreciate it.Attached is a copy of the $refund as per your request.As we discussed, we are leaving this on good terms and everyone has been made whole.Have a
great day,JimJim S*Acme Stove and Fireplace CenterSeminole LaneCharlottesville, VA 22901434.971.6777 (Office) 434.984.2263 (Fax) www.acmestoveandfireplace.comVisit us at one of our locations:Harrisonburg - Charlottesville - Richmond

This complaint has been sent to the wrong company. We are a collection agency and this consumer does not have an account in our database nor do we represent ACME. It appears the consumer is looking for a consumer advocate organization to assist him with a customer service issue and that is not...

a service we provide. Regards

To whom it may concern,This is in reference to case number [redacted].I wanted to confirm that Mr. [redacted] has received his replacement part from Quadrafire on Friday, December 8th.As an act of good faith, Acme also gave Thomas $[redacted] worth of fuses at no charge for his inconvenience.I did apologize to [redacted] for the delay in getting the part......and that the warranty process can sometime take longer than expected.Please feel free to give me a call/ shoot me an email with any questions or if there is any additional information you may need from me.Have a great day & we're here if you need anythingJim S[redacted] [redacted] [redacted]                      �...⇄ /> [redacted] [redacted]

ACME Stove and Fireplace Center has responded to my complaint and is refunding the balance of the bill as requested.  This issue...

is resolved whereby you can close the complaint.  Many, many thanks for your prompt attention and getting the desired outcome!Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Revdex.com has sent the complaint to the wrong business. The following is the correct business and it's contact info.[redacted]
[redacted]
[redacted]
[redacted]

I wanted to confirm that Acme is crediting Mr. [redacted] account in the amount of $372.09 (as per his request)- thus erasing his amount due.

Case number: [redacted],
I hope all is well.
Thank you for taking the time to speak with me this afternoon............very much appreciate...

it.
Attached is a copy of the $400.00 refund as per your request.
As we discussed, we are leaving this on good terms and everyone has been made whole.
Have a great day,
Jim
Jim S[redacted]
Acme Stove and Fireplace Center
2245 Seminole Lane
Charlottesville, VA 22901
434.971.6777 (Office)                             ...⇄ /> 434.984.2263 (Fax)
 
www.acmestoveandfireplace.com
Visit us at one of our 3 locations:
Harrisonburg - Charlottesville - Richmond

Review: I called Jim from Acme last year to have a liner put in my chimney because there was a crack in the chimney and could not be used safely. I was placed on a waiting list and waited 3 months for the liner to be placed. Acme from Harrisonburg had to come to do the work as Jim over booked my date. In hindsight due to the crack very noticiable at the top of the chimney a liner should have been placed to prevent a fire. The men installing "did not see it", and Jim was aware of the crack. According to Jim a liner should have been placed and was never discussed with me. I had a chimney sweep come out and tell me that the liner should be wrapped. I spoke with Jim who wanted to charge me another 400.00 to have the guys make a service call plus the cost of the liner. They should have put the liner on when they were here originally, therefore not costing me another service fee. Jim stated it is Va code to have a liner with a crack in the chimney. I had the work done by another company. When they pulled the liner out there was an area where there was fire in the liner should have been insulated. Putting me at risk of losing my home. I have asked on several occasions for the warranty of the liner to no avail, Jim is always with a customer and does not return your call. I had to pay the other company the 400.00 dollars to make the service call as I was afraid to use acme again. There would not have been another 400.00 dollars service call if the job was done correctly the first time. I have pictures of the the obvious crack at the top of the chimney if you need them.Desired Settlement: Return of 400.00 for service call .

My warranty.

Business

Response:

Case number: [redacted]

Review: ACME entered into a verbal contract to replace the EXISTING chimney steel liners in two chimneys at my residence located at [redacted] on 9/15/15. Their representative quoted a price of $699 per insert for materials and a cost of $600 per chimney to REPLACE the existing steel inserts. The total verbal quote was $2,600 which I agreed to and paid a deposit of $500 via credit card. The agreed upon installation date was October 11, 2015. The actual installation date was a month later.

The ACME installation crew dispatched installed the first steel liner without incident as there was no insert in the chimney to replace. The crew proceeded to the second chimney and complained about the removal of the existing steel insert. They developed a fictional story about the liner being cemented into the chimney, saying it would be impossible to remove. The installation crew called their office, reported their story and apparently received permission to move to the next job. The crew told me the insert was cemented in all the way down the chimney and only a professional company could remove it. They suggested structural issues probably existed with the chimney and this job was beyond their capability. I investigated the chimney with a flash light and found the story to be FALSE. I contacted the store manager with no results. I then spent about two hours removing the steel insert by myself, contacted the Charlottesville store and had the crew dispatched. The crew returned the next day. They again had trouble routing the new liner. The crew was again stymied and asked for assistance having arrived with minimal tools. Without doubt, ACME is in BREACH of its contract and that is the reason for NOT receiving full payment. Their contract was to REMOVE and REPLACE two (2) steel 6 inch diameter chimney inserts. The contract did not specify the homeowner would remove the existing chimney inserts nor assist in their installation.Desired Settlement: Acme has been contacted by phone twice and apprised of the complaint and the reason for withholding $300. I just received a letter dated January 29, 2016 from Acme Stove and Fireplace identifying a payment due of $372.09. In my opinion, they are in breach of their contract by not fulfilling the entire service promised for the price quoted. As a former USAF Base Engineer, when a company did not fulfill their contract the Government retained a portion of the payment. I would think a government by the people and for the people would be afforded the same right. I am asking for the $372.09 to not be paid to ACME. You should further be advised they have relocated to [redacted]. Contact phone [redacted]

Business

Response:

I wanted to confirm that Acme is crediting Mr. [redacted] account in the amount of $372.09 (as per his request)- thus erasing his amount due.

Consumer

Response:

ACME Stove and Fireplace Center has responded to my complaint and is refunding the balance of the bill as requested. This issue is resolved whereby you can close the complaint. Many, many thanks for your prompt attention and getting the desired outcome! Regards,[redacted]