Acme Towing and Recovery

I AM THE OFFICE MANAGER WITH ACME TOWING & RECOVERY OUT OF LAKEWOOD NJ. I RECEIVED THE COMPLAINT ABOUT THIS VEHICLE.. LET ME START BY STATING EVERYTHING THIS LADY HAS SAID IS UNTRUTHFUL AND VERY DISHEARTENING TO HEAR. THIS VEHICLE CAME IN THREW ROAD SIDE ASSISTANCE AS A  REGULAR TOW WITH...

MISSING KEYS.. WE LATER FOUND OUT FROM THE IMPOUND YARD THAT THE VEHICLE WAS LOCATED AT THIS WAS NOT THE CASE THE VEHICLE WAS ACTUALLY A THEFT RECOVERY WITH UNDOCUMENTED DAMAGE, WHEN [redacted] WAS CONFRONTED ON THIS SHE INFORMED ME YES IT IS A THEFT, WITH THAT BEING SAID IT CHANGED THE WHOLE DYNAMIC OF THE TOW NOW IT WAS TREATED AS THEFT RECOVERY NOT A REGULAR ROADSIDE ASSISTANCE TOW. I REACHED OUT TO THE ROADSIDE ASST. AND THE INSURANCE COMPANY BOTH OF THEM DENIED HELP TO HER BECAUSE SHE WAS NOT TRUTHFUL. OUR COMPANY POLICY IS TO IMPOUND ANY CAR THAT IS A THEFT RECOVERY WITH OUT ANY DOCUMENTED DAMAGE THE VEHICLE WAS TAKEN TO OUR STORAGE FACILITY, THE CHARGE FOR STORAGE IS $40.00 PER DAY NOT $200.00 PER DAY AS STATED THE $1400.00 TOTAL WAS THE RECOVERY OF THE VEHICLE WE USED 2 TRUCKS TO BE ABLE TO TOW THE VEHICLE DUE TO IT BEING A LOWERED VEHICLE AND ALL WHEEL DRIVE, ALONG WITH THE LABOR AND THE STORAGE FEES THAT IS WHAT BROUGHT HER BILL TO $1,400.00. THE BILL WAS ORIGINALLY SUBMITTED TO HER INSURANCE COMPANY THEY DENIED HER CLAIM BECAUSE OF HER NOT TELLING THE TRUTH AND THE FACT THAT HER DEDUCTIBLE WAS GREATER THAN OUR CHARGES.