I rented a car on kayak and thought I chose a avis car Went to get car hours later after my flight from chicago to orlando and was surprised that it was aco not avis My year old son and I BOOKED the car together on his phone Avis agent helped us figure out it was aco Nice girlWent to aco to get car and found out they wouldn't rent us a car because we did not have a copy of our insurance contract with us plus they charge extra if your use your own insurance There insurance is very expensive They have hidden charges You need to have your lawyer read your contract before your book Also it is a mystery how we clicked avis and ended up with aco The agent said I would not be charged for the car since we refused it Wait and see if I have to dispute this charge on my credit card I did not prepay They also charge a $cancel fee on prepaid Went back to airport and got a dollar car with no problem at all (avis was closed) We rent cars every month Never had this problem with Dollar, avis, budget, thrifty, alamo I usually look for prices on Kayak and then call these companies direct to negotiate a fee This is the safest way to not get scammed Also I take pictures of damage on the cars and don't take a car that is too damagedI keep my contract months
I was going to rent a vehicle for days until I arrived at the ACO rental car company counter and was told they didn't accept Metlife InsuranceKnowing that I would be fully insured had I rented their car, I was told that it was against their policy to rent to people who aren't insured by companies on their list I had never heard of such a rule and tried to assure the man behind the counter that I and his vehicle would be fully insured if I rented his vehicleMetlife is amongst the largest global insurance companies that transfers benefit to those renting vehicles in the US...I even offered to pull up my insurance policy and show himHe refused and stated that I would have to accept their insurance at $23-$dollars per day and that was my only optionsNo emotion No remorse, as I sat there with my family of three( a five year old) and my sister in laws' family of three and all our luggage trying to figure out what to doIt was late and other rental car companies in the area had already closedTherefore, the guy charged both me and my sister in law $to cancel and we paid $for a cab to our hotel I felt duped and I felt their booking site should be more forthcoming when you decline their insuranceLike if you decline, there should be a pop up that says," if u decline our insurance, you must possess insurance from the following companies to rent with us." I also believe their policy is "murky," because it goes on to say that a $hold will be placed on your credit card if you decline their insurance, which I assumed to be a collateral type option if you decline their insurance, or didn't possess insurance included on their list of accepted companiesI really want that $dollars back because of principalOr $for my sister in lawMorally, I feel they should have shuttled us to the hotelThat was certainly not the way I wanted to start vacation! We essentially paid $dollars for absolutely no service It was clear the man behind the counter did not care about our predicament, nor my very tired family.Thank you for reading FYI: The shuttle driver from the airport to ACO mentioned that he witnesses similar incidents a half dozen times per dayI feel this is poor business tactics and should be addressedPlease do the right thing and refund our money for the huge inconvenience and expense you created for my family members and IThanks again
I rented a car on kayak and thought I chose a avis car Went to get car hours later after my flight from chicago to orlando and was surprised that it was aco not avis My year old son and I BOOKED the car together on his phone Avis agent helped us figure out it was aco Nice girlWent to aco to get car and found out they wouldn't rent us a car because we did not have a copy of our insurance contract with us plus they charge extra if your use your own insurance There insurance is very expensive They have hidden charges You need to have your lawyer read your contract before your book Also it is a mystery how we clicked avis and ended up with aco The agent said I would not be charged for the car since we refused it Wait and see if I have to dispute this charge on my credit card I did not prepay They also charge a $cancel fee on prepaid Went back to airport and got a dollar car with no problem at all (avis was closed) We rent cars every month Never had this problem with Dollar, avis, budget, thrifty, alamo I usually look for prices on Kayak and then call these companies direct to negotiate a fee This is the safest way to not get scammed Also I take pictures of damage on the cars and don't take a car that is too damagedI keep my contract months
I was going to rent a vehicle for days until I arrived at the ACO rental car company counter and was told they didn't accept Metlife InsuranceKnowing that I would be fully insured had I rented their car, I was told that it was against their policy to rent to people who aren't insured by companies on their list I had never heard of such a rule and tried to assure the man behind the counter that I and his vehicle would be fully insured if I rented his vehicleMetlife is amongst the largest global insurance companies that transfers benefit to those renting vehicles in the US...I even offered to pull up my insurance policy and show himHe refused and stated that I would have to accept their insurance at $23-$dollars per day and that was my only optionsNo emotion No remorse, as I sat there with my family of three( a five year old) and my sister in laws' family of three and all our luggage trying to figure out what to doIt was late and other rental car companies in the area had already closedTherefore, the guy charged both me and my sister in law $to cancel and we paid $for a cab to our hotel I felt duped and I felt their booking site should be more forthcoming when you decline their insuranceLike if you decline, there should be a pop up that says," if u decline our insurance, you must possess insurance from the following companies to rent with us." I also believe their policy is "murky," because it goes on to say that a $hold will be placed on your credit card if you decline their insurance, which I assumed to be a collateral type option if you decline their insurance, or didn't possess insurance included on their list of accepted companiesI really want that $dollars back because of principalOr $for my sister in lawMorally, I feel they should have shuttled us to the hotelThat was certainly not the way I wanted to start vacation! We essentially paid $dollars for absolutely no service It was clear the man behind the counter did not care about our predicament, nor my very tired family.Thank you for reading FYI: The shuttle driver from the airport to ACO mentioned that he witnesses similar incidents a half dozen times per dayI feel this is poor business tactics and should be addressedPlease do the right thing and refund our money for the huge inconvenience and expense you created for my family members and IThanks again