Acorn Child Care Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below It is true that we realized that the apartment was smaller and would not be able to fit all the goods The driver and labor were in some hurry when we were moving the goods to the storage unit The goods needed to have been better organized in the storage unit so that there would be some room to walk in and access the goods This is something to be expected from every mover If Bekins provides the labor, it would take them a couple of hours to reorganize the storage unit and we would be done This is all I am asking to resolve the matter Regards, [redacted] ***

Dear [redacted] I am writing in response to a claim I received via email on Monday December 21, 2015, with an assigned ID of [redacted] .The customer (***) states that our team did not organize the goods stored in the storage unit properly and "essentially "dumped" the goods." I am writing to dispute this claim Upon arrival at the destination apartment in De Pere, Wisconsin, said customer realized the new apartment was smaller than originally anticipated and furniture that was originally meant to be placed in apartment had to now be placed in storage unit creating a limited amount of space in storage unit Said customer was present at time of storage unit being loaded, and the only specific request said customer had was that specific tote bins be placed in the front of storage unit, as they were per customer requestIf the customer had requested any other item be placed towards the front of the storage unit it would have been done, and given that the customer was present when storage unit was being loaded, all they would have had to do is say they wanted additional items placed towards the front of the unit, which the customer did not do Regarding their claim to make an aisle in the storage unit, as aforementioned, there was more furniture than originally anticipated that went into storage unit, per customer at time of arrival at final destination, that it would not be possible to "create an aisle and walkway" for the customer in the storage unitIf you have any further questions or comments regarding this matter please feel free to contact me at my office Monday through Friday, 8:AM - 5:PM or via emailRegards,John F [redacted] PresidentGood & Fair Carting & MovingPO Box 637Kenmore, NY 14217Phone: 716-876-6067Fax: 716-876-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is true that we realized that the apartment was smaller and would not be able to fit all the goods.  The driver and labor were in some hurry when we were moving the goods to the storage unit.  The goods needed to have been better organized in the storage unit so that there would be some room to walk in and access the goods.  This is something to be expected from every mover.  If Bekins provides the labor, it would take them a couple of hours to reorganize the storage unit and we would be done.  This is all I am asking to resolve the matter.
Regards,
[redacted]

Dear [redacted]I am writing in response to a claim I received via email on Monday December 21, 2015, with an assigned ID of [redacted].The customer ([redacted]) states that our team did not organize the goods stored in the storage unit properly and "essentially "dumped" the goods."  I am...

writing to dispute this claim.  Upon arrival at the destination apartment in De Pere, Wisconsin, said customer realized the new apartment was smaller than originally anticipated and furniture that was originally meant to be placed in apartment had to now be placed in storage unit creating a limited amount of space in storage unit.  Said customer was present at time of storage unit being loaded, and the only specific request said customer had was that specific tote bins be placed in the front of storage unit, as they were per customer request. If the customer had requested any other item be placed towards the front of the storage unit it would have been done, and given that the customer was present when storage unit was being loaded, all they would have had to do is say they wanted additional items placed towards the front of the unit, which the customer did not do.  Regarding their claim to make an aisle in the storage unit, as aforementioned, there was more furniture than originally anticipated that went into storage unit, per customer at time of arrival at final destination, that it would not be possible to "create an aisle and walkway" for the customer in the storage unit. If you have any further questions or comments regarding this matter please feel free to contact me at my office Monday through Friday, 8:00 AM - 5:00 PM or via email. Regards,John F[redacted]PresidentGood & Fair Carting & MovingPO Box 637Kenmore, NY 14217Phone: 716-876-6067Fax: 716-876-3385