Acorn Tire-Naperville

Initial Business Response / [redacted] (1000, 7, 2015/07/15) */ Hello Mr [redacted] , I'm sorry for the frustration this situation has caused, it is my understanding that [redacted] refunded you for the serviceI hope you are satisfied with this resolution Regards, [redacted] Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/15) */
Hello ***, I read your Yelp complaint and I'm sorry for what happenedI immediately called *** (the store manager) and after hearing the full story, I fired the mechanic that forgot to put your shield back on your carI assure you I do not
tolerate sloppy work on any carAgain I am sorry and embarrassed for this issueI can write you a check for the $188, would you like me to mail it to your house or would you be willing to pick it up at the store?
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for your response, yes please mail the check
***

Initial Business Response /* (1000, 7, 2015/07/15) */
Hello Mr. [redacted], I'm sorry for the frustration this situation has caused, it is my understanding that [redacted] refunded you for the service. I hope you are satisfied with this resolution.
Regards, [redacted]
Initial Consumer Rebuttal /*...

(2000, 9, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We came to an agreement with [redacted] (Ms. [redacted] boyfriend) he approved the work and repaired truck. After we completed the work we notified her partner/boyfriend that the transmission lines are leaking badly and needed to be replaced they then said another shop did the work and the lines...

should be under warranty. They then said they will pick up the truck and take it to the other shop. We have have been waiting around two weeks for them to pick up the truck. The engine runs good all it needs is the lines fixed.Regards, [redacted]