I started investing at the beginning of 2021. By August they stopped taking money out of my account, after months of calling and asking where my money is, I still have no answers or my money back.
[redacted] opened an Acorns account and it was approved on 4/20/It appears that the client misunderstood the roundups process and did not add them to her check registerThe client links a funding source and credit/debit accountsWhen a client uses their credit or debit card(s) on a purchase, the difference between the final cost of the purchase and the next dollar is tracked by Acorns and that is called a "roundup"When the accumulated "roundups" reach or surpass $5.00, that amount is transferred from the client's bank account and invested in their Acorns account, into the portfolio the client has chosenIn order to set up the roundup, the client has to manually link his/her credit/debit accounts, giving Acorns the ability to transfer the roundup amount(s) from the client's bank account to their Acorns investment accountWhen the roundups processed, the client claimed that her bank charged her a fee, presumably an insufficient funds feeHowever, the two deposits of $on 6/and $on 6/processed completely and there has been no indication the client was assessed an insufficient funds fee from her bank for her deposits into her Acorns accountThe client was upset but only posted an in-app review on 6/28/16, "You guys continue to take money out of my account I have been charged a fee for dollars you are not authorized to take anything unless I set it up I will be going to the Revdex.com I want my bank fee back as well as the money you took out! A", rather than contacting the Acorns Support team and asking for a fee reimbursementThe in-app review was responded to with emails giving the client instructions on how to close her account and unlink her roundup account(s)Acorns facilitates the client's instructions, by the client linking her bank and credit/debit accounts to her Acorns accountFunds are not debited from a bank account without the consent of the clientOn 6/29/16, the client's account was closedThe client received the funds she invested into her Acorns accountThe client invested a total of $and a total of $was transferred back to her bank accountThe client has not followed up with AcornsThe amount of $listed on this Revdex.com complaint by Ms [redacted] has not been submitted to AcornsIf Ms [redacted] would submit confirmation that she received an insufficient funds fee from her bank as a result of her Acorns investments, Acorns would reimburse the client that amount
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have provided screenshots of the $taken from my account which shows that Acorns, not my bank USAA overdrafted meThere was $in funds at the time the $was removed which was enough for the automatic investment.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please provide more information as to where my documents may be sent to receive my refundYou did not include a fax number or mailing address Regards, [redacted] ***
[redacted] opened an Acorns account and it was approved on 4/20/It appears that the client misunderstood the roundups process and did not add them to her check registerThe client links a funding source and credit/debit accountsWhen a client uses their credit or debit card(s) on a purchase, the difference between the final cost of the purchase and the next dollar is tracked by Acorns and that is called a "roundup"When the accumulated "roundups" reach or surpass $5.00, that amount is transferred from the client's bank account and invested in their Acorns account, into the portfolio the client has chosenIn order to set up the roundup, the client has to manually link his/her credit/debit accounts, giving Acorns the ability to transfer the roundup amount(s) from the client's bank account to their Acorns investment accountWhen the roundups processed, the client claimed that her bank charged her a fee, presumably an insufficient funds feeHowever, the two deposits of $on 6/and $on 6/processed completely and there has been no indication the client was assessed an insufficient funds fee from her bank for her deposits into her Acorns accountThe client was upset but only posted an in-app review on 6/28/16, "You guys continue to take money out of my account I have been charged a fee for dollars you are not authorized to take anything unless I set it up I will be going to the Revdex.com I want my bank fee back as well as the money you took out! A", rather than contacting the Acorns Support team and asking for a fee reimbursementThe in-app review was responded to with emails giving the client instructions on how to close her account and unlink her roundup account(s)Acorns facilitates the client's instructions, by the client linking her bank and credit/debit accounts to her Acorns accountFunds are not debited from a bank account without the consent of the clientOn 6/29/16, the client's account was closedThe client received the funds she invested into her Acorns accountThe client invested a total of $and a total of $was transferred back to her bank accountThe client has not followed up with AcornsThe amount of $listed on this Revdex.com complaint by Ms [redacted] has not been submitted to AcornsIf Ms [redacted] would submit confirmation that she received an insufficient funds fee from her bank as a result of her Acorns investments, Acorns would reimburse the client that amount
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have provided screenshots of the $taken from my account which shows that Acorns, not my bank USAA overdrafted meThere was $in funds at the time the $was removed which was enough for the automatic investment.] Regards, [redacted] ***
Please provide more information as to where my documents may be sent to receive my refundYou did not include a fax number or mailing address
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Please provide more information as to where my documents may be sent to receive my refundYou did not include a fax number or mailing address Regards, [redacted] ***