Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below: The manager offered to give us tickets for next Spring and indicated the information was posted on the website.This does not satisfy my complaintWhen I purchased my tickets SeptI did not see any mentioned on the website of rides being closed and on rotationThere were signs of a ride being closed an on rotation when we got there but at that point we'd already driven 1/hours and purchased the ticketIt was not realistic to leave at that pointAlso, the kids splash area was closed because of a pipe so again there could not have been notice ahead of time on thatI realize mechanical break downs happen but that was a large part of what my son was going to be able to doNo one could tell me when it was going to be fixed and/what the time of the rotation wasSimply giving me new tickets for next Spring is not an acceptable resolutionI would like a refundI don't intend to make the drive back to the water park even if everything was workingI'm incredibly frustrated with the management as I tried contacting them multiple times via phone and email with little to no response except one reply email that basically accused me a of lying about sending an email about my concerns - which I did not I've yet to receive a phone call form management which I requested multiple timesThe only acceptable solution to make this right would be to refund my money for the ticketsWhat a disappointing day in what was suppose to be a mini family get-away over Labor Day weekend Regards, [redacted] ***
I apologize for the confusion and the problems. It is certainly not the intent of The Beach Water Park to charge its customers for items or services that they did not receive. There is a process that has to happen before a refund can be issued when we are having problems with Software
and/or credit cards. I will check with the Guest Services Manager here, but this is the first that I have received knowledge of this problem. I will investigate today and have this problem solved by End of Business Day on 7-27-16. I will need the last four numbers of the credit card used to try to purchase the towel (this is the only way that I can have the credit card processing company look the transaction up). If you would like to email the information directly please feel free to do so or feel free to call 513-398-and leave a message with the person that answers the phone, as I am usually out in the park. Thank you.*** ***General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On the day of admission, I asked the attendant to purchase children tickets from the *** and give me a park credit for the restThe attendant did not know how to do thisThe attendant refused to use my buy one get one free that I purchasedDue to the refusal to use the buy one get one free and subsequently give me park credit for the *** purchased, I am asking for a refund on the buy one get one free that employees told me I could get a credit for that day
Regards,
*** ***
I received a written message in my inbox on August 10, 2016, regarding the complaint. She stated in the message left: Visited Friday, August 5th. Husband arrived before the rest of the family and purchased tickets ($68.97) not knowing that she was coming with Living Social Discount
Tickets. She was asking for a refund. We certainly do not feel that we are at fault in this mistake, made by the customer, however, it is our intention to refund the price that the husband paid, even though our policy is Tickets are Non-Refundable. When things happen like this, again there are procedures that we have to follow. We are in the process of going back through our Living Social Discount Tickets that were received on Friday, August 5th, to make sure that the tickets were in fact given at the admission window.Again, First message received yesterday, August 10. Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am not sure what you are requesting.The response from myself to her in the beginning was: Which tickets did she give to the Employee at the Ticket Window? *** tickets - if they are not expired have no cash value and if they are expired, the only thing that you can do is to apply to the admission price on the day, we are not allowed to split or give credit - which is stated on the *** site. If she did not give them the *** tickets, she still has that to use for up to years toward admission tickets to the Beach Water Park. If she gave them the BOGO tickets (there should have been two) the employee was correct if charged her for another because of the statement above regarding ***s. You can not receive credit - it has to be used all at the same time. Thank youSandra
Our hours of operation (along with a color coded calendar) are posted on our website and have been since the beginning of the Season. I sent an email to Ms*** yesterday to inform her that two (2) all day admission tickets were at the Admission Ticket Window for her to use on a
different day. I am not sure where she purchased the tickets, as our full day at the gate are: $each and online are $each. Our after 3:00pm tickets are $each, at the gate and we do not offer them online. The Beach Water Park feels that giving two (2) full day admission tickets is sufficient. Thank you
There were postings on the website that stated rides would be closed and all other rides and attractions would be on a rotating schedule.There were postings at the Admission Ticket window stating the same at the park.I have offered to mail the customer Day Pass Admission Tickets so that she and
her year old son can come back to the park hoping for us to change their experience, which is what we always try to do.Thank you*** ***General Manager
Please see the attached email that was sent on 9-9-15 to Ms. [redacted]. We have not received a response back.Thank youSandra G[redacted]General ManagerThe Beach Water Park
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below: The manager offered to give us tickets for next Spring and indicated the information was posted on the website.This does not satisfy my complaint. When I purchased my tickets Sept. 4 I did not see any mentioned on the website of rides being closed and on rotation. There were signs of a ride being closed an on rotation when we got there but at that point we'd already driven 2 1/2 hours and purchased the ticket. It was not realistic to leave at that point. Also, the kids splash area was closed because of a pipe so again there could not have been notice ahead of time on that. I realize mechanical break downs happen but that was a large part of what my son was going to be able to do. No one could tell me when it was going to be fixed and/what the time of the rotation was. Simply giving me new tickets for next Spring is not an acceptable resolution. I would like a refund. I don't intend to make the drive back to the water park even if everything was working. I'm incredibly frustrated with the management as I tried contacting them multiple times via phone and email with little to no response except one reply email that basically accused me a of lying about sending an email about my concerns - which I did not.
I've yet to receive a phone call form management which I requested multiple times. The only acceptable solution to make this right would be to refund my money for the tickets. What a disappointing day in what was suppose to be a mini family get-away over Labor Day weekend.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear a perfect example of bad management within that response. I'm terribly regretful that we spent any of our hard earned money on this establishment. We had direct correspondence with the staff assuring us that the card would not be charged. I attempted to contact them at least ten times and was refused any regret for how the situation was handled, and sent to a voicemail. It saddens me that this is how the establishment is ran, and there are not better moral standards in place. It IS in fact your mistake, take some responsibility, and train your staff. Better yet, seeking out some training for your own position might be helpful. Have a great day!
Regards,
[redacted]
While I still behind the decision that was made the day that Ms. [redacted] was at the Admission Ticket Window and the response that was offered, that she did not respond to, The Beach Water Park has refunded the $30.49 when she purchased the BOGO ticket. The refund was ran this morning at approximately 10:05am and may take up to 48 hours to show on her card. I hope that this will put a plus in the column of The Beach Water Park and this complaint will be completed. Thank youSandra G[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below: The manager offered to give us tickets for next Spring and indicated the information was posted on the website.This does not satisfy my complaintWhen I purchased my tickets SeptI did not see any mentioned on the website of rides being closed and on rotationThere were signs of a ride being closed an on rotation when we got there but at that point we'd already driven 1/hours and purchased the ticketIt was not realistic to leave at that pointAlso, the kids splash area was closed because of a pipe so again there could not have been notice ahead of time on thatI realize mechanical break downs happen but that was a large part of what my son was going to be able to doNo one could tell me when it was going to be fixed and/what the time of the rotation wasSimply giving me new tickets for next Spring is not an acceptable resolutionI would like a refundI don't intend to make the drive back to the water park even if everything was workingI'm incredibly frustrated with the management as I tried contacting them multiple times via phone and email with little to no response except one reply email that basically accused me a of lying about sending an email about my concerns - which I did not I've yet to receive a phone call form management which I requested multiple timesThe only acceptable solution to make this right would be to refund my money for the ticketsWhat a disappointing day in what was suppose to be a mini family get-away over Labor Day weekend Regards, [redacted] ***
I apologize for the confusion and the problems. It is certainly not the intent of The Beach Water Park to charge its customers for items or services that they did not receive. There is a process that has to happen before a refund can be issued when we are having problems with Software
and/or credit cards. I will check with the Guest Services Manager here, but this is the first that I have received knowledge of this problem. I will investigate today and have this problem solved by End of Business Day on 7-27-16. I will need the last four numbers of the credit card used to try to purchase the towel (this is the only way that I can have the credit card processing company look the transaction up). If you would like to email the information directly please feel free to do so or feel free to call 513-398-and leave a message with the person that answers the phone, as I am usually out in the park. Thank you.*** ***General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On the day of admission, I asked the attendant to purchase children tickets from the *** and give me a park credit for the restThe attendant did not know how to do thisThe attendant refused to use my buy one get one free that I purchasedDue to the refusal to use the buy one get one free and subsequently give me park credit for the *** purchased, I am asking for a refund on the buy one get one free that employees told me I could get a credit for that day
Regards,
*** ***
I received a written message in my inbox on August 10, 2016, regarding the complaint. She stated in the message left: Visited Friday, August 5th. Husband arrived before the rest of the family and purchased tickets ($68.97) not knowing that she was coming with Living Social Discount
Tickets. She was asking for a refund. We certainly do not feel that we are at fault in this mistake, made by the customer, however, it is our intention to refund the price that the husband paid, even though our policy is Tickets are Non-Refundable. When things happen like this, again there are procedures that we have to follow. We are in the process of going back through our Living Social Discount Tickets that were received on Friday, August 5th, to make sure that the tickets were in fact given at the admission window.Again, First message received yesterday, August 10. Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am not sure what you are requesting.The response from myself to her in the beginning was: Which tickets did she give to the Employee at the Ticket Window? *** tickets - if they are not expired have no cash value and if they are expired, the only thing that you can do is to apply to the admission price on the day, we are not allowed to split or give credit - which is stated on the *** site. If she did not give them the *** tickets, she still has that to use for up to years toward admission tickets to the Beach Water Park. If she gave them the BOGO tickets (there should have been two) the employee was correct if charged her for another because of the statement above regarding ***s. You can not receive credit - it has to be used all at the same time. Thank youSandra
Our hours of operation (along with a color coded calendar) are posted on our website and have been since the beginning of the Season. I sent an email to Ms*** yesterday to inform her that two (2) all day admission tickets were at the Admission Ticket Window for her to use on a
different day. I am not sure where she purchased the tickets, as our full day at the gate are: $each and online are $each. Our after 3:00pm tickets are $each, at the gate and we do not offer them online. The Beach Water Park feels that giving two (2) full day admission tickets is sufficient. Thank you
There were postings on the website that stated rides would be closed and all other rides and attractions would be on a rotating schedule.There were postings at the Admission Ticket window stating the same at the park.I have offered to mail the customer Day Pass Admission Tickets so that she and
her year old son can come back to the park hoping for us to change their experience, which is what we always try to do.Thank you*** ***General Manager
Please see the attached email that was sent on 9-9-15 to Ms. [redacted]. We have not received a response back.Thank youSandra G[redacted]General ManagerThe Beach Water Park
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below: The manager offered to give us tickets for next Spring and indicated the information was posted on the website.This does not satisfy my complaint. When I purchased my tickets Sept. 4 I did not see any mentioned on the website of rides being closed and on rotation. There were signs of a ride being closed an on rotation when we got there but at that point we'd already driven 2 1/2 hours and purchased the ticket. It was not realistic to leave at that point. Also, the kids splash area was closed because of a pipe so again there could not have been notice ahead of time on that. I realize mechanical break downs happen but that was a large part of what my son was going to be able to do. No one could tell me when it was going to be fixed and/what the time of the rotation was. Simply giving me new tickets for next Spring is not an acceptable resolution. I would like a refund. I don't intend to make the drive back to the water park even if everything was working. I'm incredibly frustrated with the management as I tried contacting them multiple times via phone and email with little to no response except one reply email that basically accused me a of lying about sending an email about my concerns - which I did not.
I've yet to receive a phone call form management which I requested multiple times. The only acceptable solution to make this right would be to refund my money for the tickets. What a disappointing day in what was suppose to be a mini family get-away over Labor Day weekend.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear a perfect example of bad management within that response. I'm terribly regretful that we spent any of our hard earned money on this establishment. We had direct correspondence with the staff assuring us that the card would not be charged. I attempted to contact them at least ten times and was refused any regret for how the situation was handled, and sent to a voicemail. It saddens me that this is how the establishment is ran, and there are not better moral standards in place. It IS in fact your mistake, take some responsibility, and train your staff. Better yet, seeking out some training for your own position might be helpful. Have a great day!
Regards,
[redacted]
While I still behind the decision that was made the day that Ms. [redacted] was at the Admission Ticket Window and the response that was offered, that she did not respond to, The Beach Water Park has refunded the $30.49 when she purchased the BOGO ticket. The refund was ran this morning at approximately 10:05am and may take up to 48 hours to show on her card. I hope that this will put a plus in the column of The Beach Water Park and this complaint will be completed. Thank youSandra G[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]