Acquisition Marketing Group International

Contact Name and Title: Stacy *** Admin Asst
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@amgroupintl.com
Mr. was contacted on January 22, 2019 asking if they were interested in selling their membership with the *** Club Cancun Resort. They agree to receive an offer by email which was sent out the same day in the amount of *** USD. They proceeded to sign the purchase offer agreeing to the amount and sent it back along with a copy of the first two pages of their contract with *** on January 24th (copies attached). On January 31st Mr. *** who is one of the agents handling this particular portfolio contacted Mr. and Mrs. and discussed the process step by step. The first thing that is told to all potential clients is that there is a assignment/transfer fee that their resort charges unless otherwise stated in their contract (Villa del Palmar has a 0 fee for most members). This fee can be anywhere from *** USD to *** of what they are selling their membership for. Allegro actually charges *** to their members for their assignment/transfer fee but since this is a bulk sale with more than 35 memberships being presented and sold at one time the resort is charging *** per member. It was explained to Mr. and Mrs. that they can pay that amount to the resort and provide us with a receipt or they can pay it into the escrow account that will be setup by the escrow agency who will be contacting them. Whichever they are more comfortable doing they should do. On that day they were sent a purchase contract from us, between AMG and Mr. as Mrs. is not on the contract with Allegro (copy attached). On that purchase contract Mr. had 5 business days and 1 weekend in order to perform his due diligence in order to see if he was comfortable moving forward. The due date for the purchase contract to be initialed and signed was February 7th. Mr. returned the initialed contract on February 7th but I still needed the last page signed which was already in the fax when we opened for business February 8th. February 11th the escrow agency contacted Mr. to discuss his part in the process and sent all required documents to Mr. to sign and return no later than 3 business days from receipt. In these documents there was a wire transfer instruction form for the assignment/transfer fee that Mr. needed to take to his bank in order to pay the fee if he wanted to deposit that into escrow instead of paying directly to the resort. Mr. decided to pay directly into escrow and avoid his resort. On February 13th the escrow agency received a copy of the wire receipt and the signed escrow documentation that had been previously sent out to Mr.. The escrow agency also sets up on their website a login area to where the client of that company can login to their account and keep track on any deposits for the purchase or refunds are made. They are given a user name and password at the time that they are sent out the first set of escrow documents.
When any client is contacted by us one of the first things that we tell them is that no, we do not charge any upfront fees. We only charge a 6% commission that is deducted from the proceeds at the time of closing and they do not relinquish/sign over any paperwork to us until they receive their proceeds from the sale. We are very upfront and transparent about this due to the amount of fraudulent companies out there when it comes to the timeshare business. In the contract it does state that the owner of the membership will be reimbursed for any fees incurred during the transaction by the buyer. And that said reimbursements shall be paid at the same time as the owner receives his proceeds from the sale of the membership. Mr. closing date was scheduled for March 14, 2019. It also states in the contract that the owner needs to be up to date with all maintenance fees that are required at the time of closing which confirmation of this still has not been received.
On February 26th they were sent a notice from the Mexican SAT office requesting that taxes be paid before the transaction can be completed. They were provided with the documentation received from the SAT office along with a link to the SAT office showing that the tax is to be calculated at *** of the sale price. It was then explained to them that only *** would need to be paid by them and that the buyer would reimburse them the amount which will be reflected in their escrow account when they agree to pay. All clients are given the option to cancel at any time if they would like. We send out the cancellation request which they need to sign and return and they also need to pay the *** USD cancellation fee that is stated in all contracts.
Mr. decided to pay the tax so that we could move on with the transaction. At no time is the client made to do anything, disrespected or made to feel like they are forced to make the payment. Once again the client can cancel at any time as they are updated anytime there is anything that comes in or a change in their transaction. On March 5th Mr. made the payment into their escrow account for the payment to SAT. A reason that the SAT office requests that the tax be paid before the transaction is completed is due to many timeshare owners in the past not paying the tax and then all funds are wired to their account in the US or Canada and no recourses can be taken to collect said tax for Mexico. On March 7th the electronic transfer, closing and administration costs were all paid and receipts from the Secretaria de Economia were provided to Mr. for a total of *** USD. On March 12th the funds were ready to be transferred from Mexico to the US but *** wanted to be paid their *** import/export tariff. We sent all required information to Mr. to which a day or two later accused us of a being a scam and no more money will be sent. Once again it is completely up to the client and they have the option to cancel which we remind them of whenever they are not satisfied. Mr. never informed us that they wanted to cancel before complaining to the US Embassy in Mexico (which Embassy as they do not handle said issues) as the complaint to you states or even letting us know that they were contacting the Revdex.com. To which we never had a chance to try and resolve any dilemma that they felt they were going through. Mr. states that we put the pressure on them whenever they stated that they could not pay which is untrue. We do not pressure any clients and any phone calls that they received from Mexican officials are not part of AMG.
On March 18th they complained to you the Revdex.com.
On March 18th they spoke with Andrew *** CFO who then explained in detail what was happening. Mr. and Mrs. stated being short on funds but they wanted more proof that this was legitimate. On March 20th Mr. provided Mr. and Mrs. with a contact number to the SAT Hacienda offices in Mexico and offered any other information needed. They were explained that there would be a recording and then they needed to press 1 to get to the operator just in case Mr. or Mrs. did not understand the recording. We do not know if they tried to contact anyone in Mexico as of yet as they have not told us. On March 20th Mr. and Mrs. also informed Mr. after speaking to him that they were going to see if they had the money for the payment required or if they could borrow it and that they would contact him and let him know. On March 21st there was a fax received by Mr. stating that he wanted to cancel and he would be unable to make a tax payment. The fax was sent in after 6pm EST time and our office closes at 5pm EST. Since then Mr. has tried to contact Mr. or Mrs. not only to discuss the situation but to explain the cancellation process which would be a form that we send out for them to sign and the escrow agency sends out their form so that the *** USD cancellation fee can be paid in order for the refund process to begin. Neither person has answered or returned the phone calls.
Final points to be made: We were never informed they wanted to cancel until March 20th but have been unable to discuss cancellation procedure. If Mr. or Mrs. has been sending us emails and calling but nothing will go through then how did they start speaking to Mr. Perez on March 18th and we sent them emails on March 20th regarding the transaction? We even sent them an email yesterday March 25th in regards to their transaction and to discuss the final outcome and resolution but no response has been received on our end by either email or an answer to Mr. Perez voicemails that he left on March 21st and March 25th. As it shows Mr. is in breach of his contract between him and Acquisition Marketing Group International Inc. If he was unsure as to the process or what his responsibilities were then why

Unfortunately we cannot change the contract that Mr. signed and agreed upon regarding the cancellation fee. And again all clients to have 5 business days to review and take to their attorney if need be in order to make sure they understand before they sign it. If we were to change the contract then we would be discriminating against the other clients that we deal with when it comes to our company. I have provided all documentation showing that we have complied with out part of the contract. When Mr. complies with his part of the cancellation process then the refund can begin for his monies to be returned. As for the lien on his membership that is something that our attorneys deal with whether we have to refund Mr. or not. If he complies with the cancellation process he will receive his monies back in approximately 45 business days. We do have a business license with the State of Virginia which we provide to anyone requesting it and since it is difficult to navigate the state attorneys webpage we can also provide the link to which any client can find the information on. But our business license is under our name of Acquisition Marketing Group International Inc. and not as Mr. states Acquisition Marketing Group. As a matter of fact we just renewed our license July of last year and is coming up for renewal this year. And obviously we are registered with the Revdex.com since we are responding to this complaint and our information comes up when you search for us on the Revdex.com. And no we are not accredited because we did not pay the fee with the Revdex.com in order to use the logo or be deemed accredited. I am the one who updates any information with the Revdex.com whenever the Revdex.com requests it. You do not have to be accredited with the Revdex.com to be registered with them as you can see.