AC&R Heating, Cooling and Plumbing, Inc.

Good Morning Revdex.com,This is in response to the complaint from *** ***The owner continues to move the thermostat despite the recommendations of the service and installation crewsThe gas line was initially installed with a 3/4" pipe but was later changed to a 1" pipeThis was passed by the
City InspectorThe return air supplies were not initially added to the permit as this was an oversight but were later added to the permit which was passed by the City InspectorNo where on the estimate or invoice was the painting of the gas linesI have attached the invoice for your viewing, the total cost of the project was $16,not $19,as stated by the customerWe will be fixing the area where there was water leakage by the return but the customer is constantly yelling and cursing at our technicians which does not allow us to complete the job at the time we are thereThe customer does not take the suggestions or recommendations of the installers or service techs who explain why the thermostat will not work effectively where she wants itWe are willing to fix the water leak at a time when the customer does not yell or curse at our employees who cannot work in this type of environmentAC&R Heating, Cooling and Plumbing Incunderstands that the customer wants the thermostat in the downstairs area for the upstairs unitThis will cause the upstairs to be anywhere from to degrees hotter than the temperature that the thermostat displaysDue to this, there will continually be an issue with the temperature upstairs due to the location of the thermostatIf she has had any other contractors service or repair the equipment that AC&R installed, this will void all labor warrantiesMrs*** *** has not given AC&R the chance to correct this as she has continually ran off our employees with yelling and cursingThank you for your assistance in this matter

AC&R MECHANICAL has sent a check out to *** *** for the amount of on October for the amount of we steel have to charge for service charge a cost of using the camera snake*** *** should be getting a check in the mail any day now

Complaint: ***
I am rejecting this response because:I never continually yelled or screamed at anyoneI yelled once, when it was clear that the business did not care about honoring their commitmentsThe thermostats have not been "continually moved." They have not been moved at allEverBy myself or my husbandThey were installed in the original locations and left thereIt was agreed that they would be placed where the old thermostats were and they have not been moved by usThe first two thermostats failed outright and were replaced the next day by the companyAgain, they were never movedThe third and currently failing thermostat was not moved until their tech moved it into the upstairs, where it still isI never agreed to relocating the thermostat permanently to the second floor as it controls half the house, upstairs and downIt was never made known to me that anything of the sort would be necessaryThe last technician to come here said that I would receive a call from the business owner the following morning (last Tuesday), and no calls from AC&R have been received from me since at allThis company clearly does not respect my home, or their commitments, OR their warrantyFurthermore, they clearly have no problem lying to the Revdex.comThey have still made no attempts to correct any of these issues
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good Morning Revdex.com,On 1/18/2018 at 8:30 am AC&R Heating, Cooling and Plumbing Inc. went out to the customers property to investigate the customers complaint of their microwave making the circuit trip. It was determined that the intermittent tripping of the circuit has nothing to...

do with the installation of the refrigerated air unit. There is Pre-existing wiring of the property that is causing nuisance tripping. Their is existing illegal wiring, the bedroom remodel, old swamp cooler circuit, kitchen circuit are all tied in illegally causing an overload to the circuit. Pre-existing Electrical wiring of remodel was ran incorrectly. AC&R Heating, Cooling and Plumbing Inc. has no problem fixing this Pre-existing wiring at an additional cost to the customer. We have advised the customer that moving the microwave to the other side with the correct kitchen wiring would solve the problem at no cost.

Complaint: [redacted]
I am rejecting this response because:the work and the excuses are sloppy. As is the case in many older homes, electrical wiring may not be up to code at a given time. That is not "illegal"; it's simply outdated, as a result of the passage of time. Furthermore, the reason for contacting the Revdex.com is because AC&R refused to respond to multiple requests to even assess the problem, much less fix it.It is not the consumer's responsibility to understand the details & requirements of electrical code. It is a reasonable assumption for a consumer to expect a company to do their professional diligence before moving forward with a job. i.e. determining that there is enough capacity to support the AC system that will be installed. If this was not assessed by the company, prior to the work being done, why should the consumer now be responsible for repairs/rewiring in order to make this right? Prior to starting the work, AC&R should have properly assessed the home and informed the home owner of potential problems/have made recommendations based on their professional expertise, to ensure the job would be well done. No recommendations were made. 
Regards,
** [redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]