Good Morning Revdex.com,On 1/18/at 8:am AC&R Heating, Cooling and Plumbing Incwent out to the customers property to investigate the customers complaint of their microwave making the circuit tripIt was determined that the intermittent tripping of the circuit has nothing to do with the installation of the refrigerated air unitThere is Pre-existing wiring of the property that is causing nuisance trippingTheir is existing illegal wiring, the bedroom remodel, old swamp cooler circuit, kitchen circuit are all tied in illegally causing an overload to the circuitPre-existing Electrical wiring of remodel was ran incorrectlyAC&R Heating, Cooling and Plumbing Inchas no problem fixing this Pre-existing wiring at an additional cost to the customerWe have advised the customer that moving the microwave to the other side with the correct kitchen wiring would solve the problem at no cost
Complaint: [redacted] I am rejecting this response because:the work and the excuses are sloppyAs is the case in many older homes, electrical wiring may not be up to code at a given timeThat is not "illegal"; it's simply outdated, as a result of the passage of timeFurthermore, the reason for contacting the Revdex.com is because AC&R refused to respond to multiple requests to even assess the problem, much less fix it.It is not the consumer's responsibility to understand the details & requirements of electrical codeIt is a reasonable assumption for a consumer to expect a company to do their professional diligence before moving forward with a jobi.edetermining that there is enough capacity to support the AC system that will be installedIf this was not assessed by the company, prior to the work being done, why should the consumer now be responsible for repairs/rewiring in order to make this right? Prior to starting the work, AC&R should have properly assessed the home and informed the home owner of potential problems/have made recommendations based on their professional expertise, to ensure the job would be well doneNo recommendations were made Regards, ** [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Good Morning Revdex.com,On 1/18/at 8:am AC&R Heating, Cooling and Plumbing Incwent out to the customers property to investigate the customers complaint of their microwave making the circuit tripIt was determined that the intermittent tripping of the circuit has nothing to do with the installation of the refrigerated air unitThere is Pre-existing wiring of the property that is causing nuisance trippingTheir is existing illegal wiring, the bedroom remodel, old swamp cooler circuit, kitchen circuit are all tied in illegally causing an overload to the circuitPre-existing Electrical wiring of remodel was ran incorrectlyAC&R Heating, Cooling and Plumbing Inchas no problem fixing this Pre-existing wiring at an additional cost to the customerWe have advised the customer that moving the microwave to the other side with the correct kitchen wiring would solve the problem at no cost
Complaint: [redacted] I am rejecting this response because:the work and the excuses are sloppyAs is the case in many older homes, electrical wiring may not be up to code at a given timeThat is not "illegal"; it's simply outdated, as a result of the passage of timeFurthermore, the reason for contacting the Revdex.com is because AC&R refused to respond to multiple requests to even assess the problem, much less fix it.It is not the consumer's responsibility to understand the details & requirements of electrical codeIt is a reasonable assumption for a consumer to expect a company to do their professional diligence before moving forward with a jobi.edetermining that there is enough capacity to support the AC system that will be installedIf this was not assessed by the company, prior to the work being done, why should the consumer now be responsible for repairs/rewiring in order to make this right? Prior to starting the work, AC&R should have properly assessed the home and informed the home owner of potential problems/have made recommendations based on their professional expertise, to ensure the job would be well doneNo recommendations were made Regards, ** [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]