Acres Group

Initial Business Response / [redacted] (1000, 5, 2014/12/17) */ We (Acres) agreed with Mr [redacted] regarding his request to be reinbursed $for damages [redacted] spoke with Mrs [redacted] on Friday 12/12/to let her know that a $check has been issuedCheck # XXXXXXXXXXThe check was mailed on Monday 12/15/We apologize for the inconvenience and hope that this meets with Mr [redacted] 's satisfaction

Initial Business Response / [redacted] (1000, 8, 2014/10/01) */ An Acres Account Manager met with Mr [redacted] on 9/30/Mr [redacted] shared that he had expressed concerns about his turf to an Acres crew memberUnfortunately, that information was not communicated to a Production or Account ManagerIn addition, Property Managemnt was not notifiedNormally, any questions, concerns, requests, or complaints go to the Property Management Company to be documented and resolvedAll that said, the Acres Account Manager let Mr [redacted] know that we will sod the area in question and correct the damageMr [redacted] stated that he was satisfied with that reslution

Initial Business Response /* (1000, 5, 2014/12/17) */
We (Acres) agreed with Mr*** regarding his request to be reinbursed $for damages*** *** spoke with Mrs*** on Friday 12/12/to let her know that a $check has been issuedCheck # XXXXXXXXXXThe check was mailed on
Monday 12/15/We apologize for the inconvenience and hope that this meets with Mr***'s satisfaction

Initial Business Response /* (1000, 5, 2014/12/17) */
We (Acres) agreed with Mr. [redacted] regarding his request to be reinbursed $200 for damages. [redacted] spoke with Mrs. [redacted] on Friday 12/12/14 to let her know that a $200 check has been issued. Check # XXXXXXXXXX. The check was mailed...

on Monday 12/15/14. We apologize for the inconvenience and hope that this meets with Mr. [redacted]'s satisfaction.

Initial Business Response /* (1000, 8, 2014/10/01) */
An Acres Account Manager met with Mr. [redacted] on 9/30/14. Mr. [redacted] shared that he had expressed concerns about his turf to an Acres crew member. Unfortunately, that information was not communicated to a Production or Account Manager. In...

addition, Property Managemnt was not notified. Normally, any questions, concerns, requests, or complaints go to the Property Management Company to be documented and resolved. All that said, the Acres Account Manager let Mr. [redacted] know that we will sod the area in question and correct the damage. Mr. [redacted] stated that he was satisfied with that reslution.