Acres Of Virginia, Inc

This company is wonderful. They came out and did an excellent job of surveying out property. I would recommend them to anyone that needs this service done. Will call if we need anything else.

Acres of Virginia, Inc. entered into an agreement with the complainant to (i) perform a feasibility soilstudy, (ii) design a suitable septic system and (iii) perform structural inspections and electrical inspectionson existing structures not permitted. The complainant was responsible for all...

application, permit andapproval fees. Our agreement with the complainant was per our per diem rate. The work order agreementwas signed by the complainant.After our reconnaissance of the property was completed, many problems began to unveil. The depth of ourwork became more involved. The scope of services went from the original soil feasibility to an engineeringstudy of existing and non-existing septic field wastewater systems that were in violation of the Virginia Department of Health regulations.The determination our staff made was to prepare a major site plan for the complainant's infrastructure.The site plan denotes all improvements such as barns and the residences that needed septic systems inorder to meet state codes.The aforementioned design work was done and forwarded to the Virginia Department of Health forpermitting. The septic permit from the Virginia Department of Health was issued to the complainant onMay 15, 2014. The complainant was given a mandatory date of July 1, 2014 by the Virginia Department ofHealth to have his septic system installed. The complainant requested that we obtain quotes for the septicinstallation. This our firm did. Two quotes were obtained. The first was from a Licensed Installer in[redacted], dated May 7, 2014, for $23,750.00 and the second quote was dated May 16, 2014 from aseptic installer in [redacted] for $16,670.00. The complainant made his choice and decided to go withthe lesser quote. Knowing that the deadline from the Virginia Department of Health was July 1, 2014, thecomplainant did not immediately authorize a contractor to install the system. The complainant contactedthe [redacted] contractor and authorized him, at the end of June, 2014, to proceed with the septicinstallation. On July 18, 2014, the contractor called our office for an asbuilt and inspection of the system.Upon arrival at the site on July 18, 2014, the asbuilt and inspection was made. The installation was notcomplete. The [redacted] was not programmed and ready to pump waste to the drainfield. On July 23,2014, our staff returned to the site for another inspection.The complainant was invoiced for services to date on July 23, 2014. The invoice was sent via email withno acknowledgement of receipt by the complainant. On July 31, 2014, the complainant was sent anotheremail which was followed up by a telephone call. The complainant was asked by our secretary if hereceived our invoice. He still did not acknowledge our invoice; however, the complainant did ask whenwould be a good time to meet with our structural and electrical inspector. The complainant had buildingcode violations and our services were being requested for structural and electrical inspections of existingbuildings. These fees were also included in our billing since the project was ongoing from day one.On July 31, 2014, our staff was informed that the complainant was sending $6,500.00 of a $9,867.75invoice. The complainant held funds that were due this firm. His reasoning was that the complainant hadtried to call the installation contractor with no response. The complainant contracted with the contractorand paid him in full for his services. This firm had no responsibility for the work of the contractor whoinstalled the septic system.The complainant complained to our staff on July 31, 2014, about an alarm going off on the septic system.Our staff responded to the site that same day. On August 21, 2014, our staff made a final inspection of thepump station and the [redacted] control panel to satisfy the complainant that his system was notmalfunctioning.On October 6, 2014, our staff responded to another call from the complainant. On this call, our staff hadthe [redacted] representative onsite to inspect the system and he stated that he saw no problems. Thecomplainant should have contacted the installer he contracted with who installed the septic system.Instead the complainant chose to call our office stating they could never reach the installer. Our officeimmediately called the septic installer and the installer responded within 24 hours.It was not until November 21, 2014, that the account a balance of $2907.86 was paid by the complainant.The invoice dated October 27, 2014, is still out standing to date in the amount of $1503.75. This office hasa policy that all invoices for work are paid in full before final plans are released.The asbuilt drawing and engineer's inspection report for the complainant's septic wastewater system wasforwarded to the Virginia Department of Health. This system is functioning as designed. It is not thisfirm's responsibility to warranty this work. The contractor is required to warranty all parts, labor andmaterial for one year from the date of completion for any defects.Sincerely,Dr. [redacted]., PhD, LS, LOSSO, PPCEO of Acres of Virginia, Inc.

On January 15, 2015, a letter was sent to your attention addressing the complaint filedagainst our firm in December of 2014. I am now addressing the second complaint filedwith the Revdex.com on February 12, 2015, by the same complainant regarding the initialcomplaint filed in December 2014.In Response:(i) The complainant's wastewater system was properly engineered for 900 gallons ofwaste water per day. This engineered waste water system accommodates six (6)bedrooms, three (3) bedrooms are for the main house and the three (3) additionalbedrooms are for three onsite rental unit houses. Each rental unit has one bedroom perunit. This plan was permitted by the Virginia Department of Health for six (6) bedrooms.This firm has responded to every complaint made by complainant in regards to the alarmbeing activated. Each time No Evidence of the alarm being activated was found. Theseptic tank and pump chamber has never overflowed. Upon receipt of your email myoffice contacted the installer and had the installer meet with our engineer onsiteFebruary 13, 2015. The waste water system was functioning as designed.Again no problem was found. (ii) This firm has sent the complainant statements for services rendered. The finalstatement has never been paid. Our firms policy has been and will always be as stated inour work order, until final payment is received no documents will be released.(iii) The reports for the building inspections were completed in 2014. Upon receipt offinal payment the building inspection report will be released to the complainant.This system is functioning as designed. I reiterate it is not this firm's responsibility towarranty the installation work of the contractor that the complainant commissioned toperform this service.Sincerely,**. [redacted] *. [redacted], **.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Sewer system sounds alarm several times a month indicating tank is filled beyond design. Reports on building inspections not submitted to [redacted] County.No bill received after July 23, 2014.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The sewerage system continues to sound the alarm.      Contrary to the statements of Acres of Virginia, the alarm has been observed by multiple witnesses and recorded electronically.   The Invoice for additional work has no documentation for the hours worked,  who did the work , and the work description.  
Regards,
[redacted]

Review: Acres of Virginia contracted to design a sewerage system for three houses on my property. Acres of Virginia also inspected and supplied directions for resolving issues with three dwellings that the county required to be in compliance which building codes. As part of this work, Acres of Virginia is required to supply to the county an Engineers Statement of Completion for the sewer system and the results of the inspection of the dwellings. None of these documents have been received by the County even though I have documents showing that the work was finished July 23 2014.The sewerage system has not operated correctly and the warning light has been flashing from time to time. The tanks have nearly overflowed several times and if overflow should occur this would dump raw sewerage on the ground (a health issue). In addition the Virginia department of health has sent documents indicating that these dwellings cannot be occupied without the Engineers Statement of Completion and inspection results.Desired Settlement: Resolution of sewerage system warning/overflowFiling of appropriate documentation with county/state.Compensation for loss of building occupancy.

Business

Response:

Acres of Virginia, Inc. entered into an agreement with the complainant to (i) perform a feasibility soilstudy, (ii) design a suitable septic system and (iii) perform structural inspections and electrical inspectionson existing structures not permitted. The complainant was responsible for all application, permit andapproval fees. Our agreement with the complainant was per our per diem rate. The work order agreementwas signed by the complainant.After our reconnaissance of the property was completed, many problems began to unveil. The depth of ourwork became more involved. The scope of services went from the original soil feasibility to an engineeringstudy of existing and non-existing septic field wastewater systems that were in violation of the Virginia Department of Health regulations.The determination our staff made was to prepare a major site plan for the complainant's infrastructure.The site plan denotes all improvements such as barns and the residences that needed septic systems inorder to meet state codes.The aforementioned design work was done and forwarded to the Virginia Department of Health forpermitting. The septic permit from the Virginia Department of Health was issued to the complainant onMay 15, 2014. The complainant was given a mandatory date of July 1, 2014 by the Virginia Department ofHealth to have his septic system installed. The complainant requested that we obtain quotes for the septicinstallation. This our firm did. Two quotes were obtained. The first was from a Licensed Installer in[redacted], dated May 7, 2014, for $23,750.00 and the second quote was dated May 16, 2014 from aseptic installer in [redacted] for $16,670.00. The complainant made his choice and decided to go withthe lesser quote. Knowing that the deadline from the Virginia Department of Health was July 1, 2014, thecomplainant did not immediately authorize a contractor to install the system. The complainant contactedthe [redacted] contractor and authorized him, at the end of June, 2014, to proceed with the septicinstallation. On July 18, 2014, the contractor called our office for an asbuilt and inspection of the system.Upon arrival at the site on July 18, 2014, the asbuilt and inspection was made. The installation was notcomplete. The [redacted] was not programmed and ready to pump waste to the drainfield. On July 23,2014, our staff returned to the site for another inspection.The complainant was invoiced for services to date on July 23, 2014. The invoice was sent via email withno acknowledgement of receipt by the complainant. On July 31, 2014, the complainant was sent anotheremail which was followed up by a telephone call. The complainant was asked by our secretary if hereceived our invoice. He still did not acknowledge our invoice; however, the complainant did ask whenwould be a good time to meet with our structural and electrical inspector. The complainant had buildingcode violations and our services were being requested for structural and electrical inspections of existingbuildings. These fees were also included in our billing since the project was ongoing from day one.On July 31, 2014, our staff was informed that the complainant was sending $6,500.00 of a $9,867.75invoice. The complainant held funds that were due this firm. His reasoning was that the complainant hadtried to call the installation contractor with no response. The complainant contracted with the contractorand paid him in full for his services. This firm had no responsibility for the work of the contractor whoinstalled the septic system.The complainant complained to our staff on July 31, 2014, about an alarm going off on the septic system.Our staff responded to the site that same day. On August 21, 2014, our staff made a final inspection of thepump station and the [redacted] control panel to satisfy the complainant that his system was notmalfunctioning.On October 6, 2014, our staff responded to another call from the complainant. On this call, our staff hadthe [redacted] representative onsite to inspect the system and he stated that he saw no problems. Thecomplainant should have contacted the installer he contracted with who installed the septic system.Instead the complainant chose to call our office stating they could never reach the installer. Our officeimmediately called the septic installer and the installer responded within 24 hours.It was not until November 21, 2014, that the account a balance of $2907.86 was paid by the complainant.The invoice dated October 27, 2014, is still out standing to date in the amount of $1503.75. This office hasa policy that all invoices for work are paid in full before final plans are released.The asbuilt drawing and engineer's inspection report for the complainant's septic wastewater system wasforwarded to the Virginia Department of Health. This system is functioning as designed. It is not thisfirm's responsibility to warranty this work. The contractor is required to warranty all parts, labor andmaterial for one year from the date of completion for any defects.Sincerely,Dr. [redacted]., PhD, LS, LOSSO, PPCEO of Acres of Virginia, Inc.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Sewer system sounds alarm several times a month indicating tank is filled beyond design. Reports on building inspections not submitted to [redacted] County.No bill received after July 23, 2014.

Regards,

Business

Response:

On January 15, 2015, a letter was sent to your attention addressing the complaint filedagainst our firm in December of 2014. I am now addressing the second complaint filedwith the Revdex.com on February 12, 2015, by the same complainant regarding the initialcomplaint filed in December 2014.In Response:(i) The complainant's wastewater system was properly engineered for 900 gallons ofwaste water per day. This engineered waste water system accommodates six (6)bedrooms, three (3) bedrooms are for the main house and the three (3) additionalbedrooms are for three onsite rental unit houses. Each rental unit has one bedroom perunit. This plan was permitted by the Virginia Department of Health for six (6) bedrooms.This firm has responded to every complaint made by complainant in regards to the alarmbeing activated. Each time No Evidence of the alarm being activated was found. Theseptic tank and pump chamber has never overflowed. Upon receipt of your email myoffice contacted the installer and had the installer meet with our engineer onsiteFebruary 13, 2015. The waste water system was functioning as designed.Again no problem was found. (ii) This firm has sent the complainant statements for services rendered. The finalstatement has never been paid. Our firms policy has been and will always be as stated inour work order, until final payment is received no documents will be released.(iii) The reports for the building inspections were completed in 2014. Upon receipt offinal payment the building inspection report will be released to the complainant.This system is functioning as designed. I reiterate it is not this firm's responsibility towarranty the installation work of the contractor that the complainant commissioned toperform this service.Sincerely,**. [redacted], **.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The sewerage system continues to sound the alarm. Contrary to the statements of Acres of Virginia, the alarm has been observed by multiple witnesses and recorded electronically. The Invoice for additional work has no documentation for the hours worked, who did the work , and the work description.

Regards,

This company is wonderful. They came out and did an excellent job of surveying out property. I would recommend them to anyone that needs this service done. Will call if we need anything else.