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ACRI Commercial Realty

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ACRI Commercial Realty Reviews (4)

Excellent Customer Service
Extremely pleased with the service and responsiveness. Had two requests recently which were both resolved quickly. Even received a call at home long after business hours were over! The staff is always pleasant and eager to assist. Couldn't ask for more!

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RE: [redacted] Dear Ms***, ,This letter is in response to the claim filed by [redacted] , owner of [redacted] ***.We are the managing agent for the Pineview Condominium AssociationOn Saturday, October 25, Mr [redacted] called the Acri Emergency lineI spoke to him within minutes of placing the emergency callHe stated that his guest had driven their car into the deck post dislodging the post from the deck which caused the entire deck to be unsupportedPlease see pictures enclosedI immediately contacted a contractor who was on site within one hour.The following Monday, October 27th, I spoke to Mr [redacted] and advised him to file a claim with his or die vehicle owners insurance policyI also told him that I would speak to the Association’s Master Insurance carrier.Mr [redacted] asked how much the repair damages wereAt that time I did not have this information but I told him I would provide this information when it was receivedOn or about October 29th, I spoke to Mr [redacted] again and informed him of the emergency repair costs and that the contractor would return to inspect the roof and soffet for further damagesHe stated this was more costly than he expected.At all times, the Pineview Board of Directors was kept abreast of the incident, repairs and all communications between me and Mr [redacted] The Board felt the emergency and repair costs were reasonableBoth the board and other neighbors stated they were impressed and appreciative of how quickly this incident was responded toAs you can clearly see in the attached photographs, the situation was an emergency and was dealt with accordingly.On November 19, I checked with the contractor who confirmed the roof did not sustain further damages and their invoice represents the full cost of repairsI also spoke to [redacted] from All State Insurance, the vehicle owners carrierAfter providing Ms [redacted] with a copy of the repairs she indicated they would pay for the damages, less the deductible, directly to their insuredI then sent Mr [redacted] a letter and copy of repair invoiceA copy of this is included, don’t know what else we could possibly provide to Mr [redacted] The incident was handled a professional and expedient manner.Sincerely,P1NEVIEW CONDOMINIUM ASSOCIATION ByjAcri Commercial Realty, Inc., AgentsCynthia T [redacted] Property ManagerEnclosures

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate Acri's response from Cynthia T***, but I still am requesting a resolution to a number of outstanding questions.The first item I am requesting is a more detailed breakdown of the $1,400 in the attached bill from Cynthia T***. I believe the repair bill is exorbitant, and as insurance fraud claims continue to increase, I feel it is reasonable to ask for a detail of services that were rendered or will be performed at a future date. If the cost truly is $1,400 to install and paint a post, while the jack up of the deck, removal of the post and reinstall of the post on an emergency basis only cost $652, I don't think further detail of this large sum of money (detail besides "remove post," "stain as needed," etc.) is unreasonable.Further, some incorrect information has been provided to you by Cynthia T [redacted] in her response. First we did not speak within 10 minutes of me calling the emergency line, it was more like an hour. Even so, I thought it was an acceptable amount of time. As I stated in my initial complaint with the RevDex.com, I believe the emergency response by Acri was fantastic. Second, when I spoke with Cynthia T [redacted] regarding the total cost, I asked for a specific break down of the services provided. She said she had the break down in front of her and would forward over immediately via email. She read my email aloud on the phone to confirm she had my correct email address. She did not send anything to me for over a month until I received the attached letter in the mail. Third, it is completely false that "the Pineview Board of Directors were kept abreast of the incident, repairs and all communications between me and Mr. [redacted] ." On more than one occasion I spoke with multiple board members and they had no idea of the status of the repair. One specific board member said to me that "I emailed Cynthia on the status of your deck and her response was "It's being handled." This board member was frustrated at her lack of communication.I agree with Cynthia as she states in her letter that this was an emergency situation. It was an emergency and the deck was fixed that day. However, after the incident and the source of my complaint stem from the non-existent communication, repair schedule, the detail of costs, and the unannounced contractor visits to my property.I think it is a shame I had to contact the RevDex.com to elicit communication from Acri and Cynthia T***, and to try to understand better the details of the bill. Her letter that she sent to me is contradictory as she stated "They did not find any further damage after inspecting behind the soffit," Then proceeded to state "work still to be done." The second item that I am requesting be addressed is why Cynthia allowed the contractors to inspect my property after I specifically asked to be notified of their visit. I feel an apology is due for this oversight. I was out of the country and asked to be at my property when they were inspecting the soffit. Since I was not notified and subsequently not home during their inspection the third item that I am requesting is if the deck needs pounded back into the house with a sledge hammer. When the contractors responded to the emergency call they said they wanted to pound it back with a 55 lb sledge into the house because it had separated by 1/4 to 1/2 an inch. Does this need to occur? Does this compromise the deck safety? Was this inspected when the soffit was inspected? This has nothing to do with the roof/soffit that they indicated they already inspected. One of the board members also said to me that they were concerned about this as they were there the day of the emergency and heard the contractor state they wanted to pound the deck closer to the house. Lastly, I am requesting an answer to when the services to be performed, as vaguely indicated on the attached letter (stain post as needed), will be performed. Is it too cold to stain the post? Why can't I get an idea on when this will be completed?Thank you very much for your time. I feel guilty taking the BBB's time in this matter, but feel a great injustice to the consumer has occurred here by Acri Realty.Regards, [redacted]

January 30, 2017I am in receipt of the above referenced complaint.We are just the Property Managers for the [redacted] Homeowners AssociationAll decisions regarding maintenance, repairs and replacements are made by The Board of Directors, not the Management Company [redacted] has no authority whatsoever in this matterWe simply implement The Board’s decisions.Sincerely,Rinaldo [redacted] ***Chief Executive Officer [redacted]

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