To whom it may concern: I have reviewed the response of [redacted] in reference to complaint ID [redacted] , and have given it great thought before writing you today First, I would like to address [redacted] ’s comments regarding inferior material and installation of the fence Before the lumber leaves our suppliers yard it is inspected for treatment by a third party then approved for sale I have no reservations that the lumber used in [redacted] fence installation wasn’t treated We have been using the same suppliers for many years I believe [redacted] stated something to the effect in his previous response; he has inspected other fences installed by R & M Fence throughout the neighborhood and finds them in good condition This tells me R & M Fence does use quality material and installation techniques [redacted] states that not only was the lumber untreated but the installation was improper We have been installing fences for more than years and [redacted] fence was not installed any differently than any of our other customers I can provide the Revdex.com with lists of repeat clients who are more than satisfied with their fences Secondly, [redacted] brings up being threatened again [redacted] was in no way threatened or harmed I do not appreciate being “quoted” from memory (witness or not) When onsite discussing the fence with [redacted] , he did ask if [redacted] could visit the site I told [redacted] something to the effect that it would not be advisable for [redacted] to look at the fence as he is upset about the situation Let me explain: [redacted] had listened to a voice massage left by [redacted] demanding we return his call by a particular deadline He had a lot of aggression in his voice and a hostile tone I also shared with [redacted] while helping another customer and unable to attend the phones [redacted] called several times within minutes (I can provide the Revdex.com with the voice recording and the phone records is you wish to review I have also have office staff that overheard phone conversations with [redacted] and would be willing to speak with the Revdex.com if requested) I further discussed that [redacted] is calling the representatives of R & M Fence liars and scammers I’m sorry but anyone would take offense to this behavior and accusations as they are not true Upon visiting with [redacted] that afternoon to review his fence he began to raise his voice at me and become rather edgy Knowing I am more than capable of handling this complaint and having the authority to do so, when [redacted] asked for [redacted] ***, I simply said that it would not be advisable for [redacted] to look at the fence as he is upset about the situation My intent was to prevent the unnecessary exchange of words if [redacted] had visited the site Again, there was no threat intended Lastly, I would like to resolve this matter where both parties are mutually satisfied With that being said, I hope [redacted] takes into consideration what I am about to say before responding I want you to look at this in a different scenario: If your heating/air failed after years and it only came with a year warranty, would you say the unit was faulty and demand an entire replacement at no cost to you? If your transmission went out in your vehicle after 15, miles and its warranty is only 10,miles would you say it wasn’t properly built/installed and demand a full replacement at no cost to you? We offer a one year warranty on our material and installation I assure you the material was properly treated and installed I don’t feel we are responsible to provide you with a full refund or a completely new fenceThe fence is nearly years old; the neglect of maintaining the fence and the extreme environmental conditions of the past few years has played a significant role in the deterioration of the post For these reasons we cannot be held liable for your demands I do understand your aggravation with the situation and this is why I originally offered to replace posts at no cost to you I am now withdrawing that offer as I fear you will not be satisfied with our work Still valuing our customers, I will offer to refund you $1, I feel this is more than fair considering the age of the fence (research shows average age of Board Fence in this area lasts 8-years) and that we don’t have to offer anything This is my last and final offer [redacted] , I highly recommend you fully consider this offer Regards, [redacted] R & M Fence
To whom it may concern: I have reviewed the response of [redacted] in reference to complaint ID [redacted] , and have given it great thought before writing you today First, I would like to address [redacted] ’s comments regarding inferior material and installation of the fence Before the lumber leaves our suppliers yard it is inspected for treatment by a third party then approved for sale I have no reservations that the lumber used in [redacted] fence installation wasn’t treated We have been using the same suppliers for many years I believe [redacted] stated something to the effect in his previous response; he has inspected other fences installed by R & M Fence throughout the neighborhood and finds them in good condition This tells me R & M Fence does use quality material and installation techniques [redacted] states that not only was the lumber untreated but the installation was improper We have been installing fences for more than years and [redacted] fence was not installed any differently than any of our other customers I can provide the Revdex.com with lists of repeat clients who are more than satisfied with their fences Secondly, [redacted] brings up being threatened again [redacted] was in no way threatened or harmed I do not appreciate being “quoted” from memory (witness or not) When onsite discussing the fence with [redacted] , he did ask if [redacted] could visit the site I told [redacted] something to the effect that it would not be advisable for [redacted] to look at the fence as he is upset about the situation Let me explain: [redacted] had listened to a voice massage left by [redacted] demanding we return his call by a particular deadline He had a lot of aggression in his voice and a hostile tone I also shared with [redacted] while helping another customer and unable to attend the phones [redacted] called several times within minutes (I can provide the Revdex.com with the voice recording and the phone records is you wish to review I have also have office staff that overheard phone conversations with [redacted] and would be willing to speak with the Revdex.com if requested) I further discussed that [redacted] is calling the representatives of R & M Fence liars and scammers I’m sorry but anyone would take offense to this behavior and accusations as they are not true Upon visiting with [redacted] that afternoon to review his fence he began to raise his voice at me and become rather edgy Knowing I am more than capable of handling this complaint and having the authority to do so, when [redacted] asked for [redacted] ***, I simply said that it would not be advisable for [redacted] to look at the fence as he is upset about the situation My intent was to prevent the unnecessary exchange of words if [redacted] had visited the site Again, there was no threat intended Lastly, I would like to resolve this matter where both parties are mutually satisfied With that being said, I hope [redacted] takes into consideration what I am about to say before responding I want you to look at this in a different scenario: If your heating/air failed after years and it only came with a year warranty, would you say the unit was faulty and demand an entire replacement at no cost to you? If your transmission went out in your vehicle after 15, miles and its warranty is only 10,miles would you say it wasn’t properly built/installed and demand a full replacement at no cost to you? We offer a one year warranty on our material and installation I assure you the material was properly treated and installed I don’t feel we are responsible to provide you with a full refund or a completely new fenceThe fence is nearly years old; the neglect of maintaining the fence and the extreme environmental conditions of the past few years has played a significant role in the deterioration of the post For these reasons we cannot be held liable for your demands I do understand your aggravation with the situation and this is why I originally offered to replace posts at no cost to you I am now withdrawing that offer as I fear you will not be satisfied with our work Still valuing our customers, I will offer to refund you $1, I feel this is more than fair considering the age of the fence (research shows average age of Board Fence in this area lasts 8-years) and that we don’t have to offer anything This is my last and final offer [redacted] , I highly recommend you fully consider this offer Regards, [redacted] R & M Fence