Acronis, Inc.

One of the Acronis representatives in Australia has contacted the Customer and addressed concerns regarding the availability of Initial Seeding services in AU.

Refund is denied as the product does not support [redacted] Free.Another product can be purchased that supports backing up [redacted] Free by installing agents inside VMs.There is no product that supports agentless backup of [redacted] Free.

Hello [redacted],We have processed the refund request and you will be notified via e-mail shortly. We are very sorry for the experience and hope to make it up to you next time.Thank you and have a great day.[redacted]