Initial Business Response /* (1000, 8, 2015/05/16) */
Contact Name and Title: *** *** GM
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@hvacgroupchicago.com
I am currently to trying to reach out to Mr*** *** to come to a resolution as he has been a good customer over the
yearsI believe there has been a misunderstanding of what has happenedElm heating will not be charging Mr.*** for the service callWhen Elm went out to residence for a service call the service tech had found the thermostat not to be working properly*** are technician found the thermostat to be not functioning correctly and miss wiredElm heating will be happy to work with Mr*** on anything he needsElm heating and our tech tony will not be saying anything bad about himElm would like to rectify this situation and continue to do business with Mr*** in the future
Initial Consumer Rebuttal /* (2000, 10, 2015/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have been doing business with Elm for more than years and been by and large satisfied, hence our disappointment at the recent incident
We accept Elm's explanation and apologyMeanwhile we had engaged a different company to resolve the a/c issue
Elm's proposal not to charge for the service call is likewise acceptable
*** *** and *** ***
Initial Business Response /* (1000, 8, 2015/05/16) */
Contact Name and Title: *** *** GM
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@hvacgroupchicago.com
I am currently to trying to reach out to Mr*** *** to come to a resolution as he has been a good customer over the
yearsI believe there has been a misunderstanding of what has happenedElm heating will not be charging Mr.*** for the service callWhen Elm went out to residence for a service call the service tech had found the thermostat not to be working properly*** are technician found the thermostat to be not functioning correctly and miss wiredElm heating will be happy to work with Mr*** on anything he needsElm heating and our tech tony will not be saying anything bad about himElm would like to rectify this situation and continue to do business with Mr*** in the future
Initial Consumer Rebuttal /* (2000, 10, 2015/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have been doing business with Elm for more than years and been by and large satisfied, hence our disappointment at the recent incident
We accept Elm's explanation and apologyMeanwhile we had engaged a different company to resolve the a/c issue
Elm's proposal not to charge for the service call is likewise acceptable
*** *** and *** ***