Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowGood morning, My complaint against Across Town Movers has not be resolvedI missed the respond to their last message because I was out of town for the holidaysI have not heard anything from this company since early November other then through my Revdex.com complaintIn there message on 12/02/they offered me a $check to pay for my mattress which I have not received or even know how to go about gettingAlso in their last message on 12/21/most statements are completely falseI have a written quote for the company which stated and $per hour flat rate for the move, which I can send to you if you wishAlso I made [redacted] fully aware of the safe when he come to give me the quoteThank you for your help in this situations Regards, [redacted] ***
DEAR *** ***
WHEN *** CALLED ABOUT THE INCORRECT BILLING, IT WAS CORRECTED IMMEDIATELYWE ORIGINALLY CHARGED HIM HOURS (3) PER HR= $WHEN HE CALLED IT WAS CHANGED TO HOURS (G) $PER HR = $IN WHICH HE DID SIGN THE BLHE WAS COMPLAINING OF THE PRICE PER HOUR ONLY, WE CREDITED HIM BACK $WHICH WAS FAR MORE THEN WE SHOULD OFHE SHOULD OF ONLY BEEN CREDITED $THE WRONG RATE HAD GOT PLACED ON THE BLWHEN DELIVERY DAY CAME WITH THE WEATHER WE WERE RUNNING BEHIND, DUE TO TRAFFIC AND EOUIPMENT ISSUESWHEN THE MOVERS DID THE DAMAGE | IMMEDIATELY CONTACTED *** *** TO GO FIX IT ASAP IN WHICH HE DIDAS PER THE MATTRESS BEING SOAKED, NO IT WAS NOTDAMP YES, DUE TO THE FACT THAT THEY HAD A LONG CARRY FROM THE VEHICLE TO THE RESIDENCE IN THE WIND AND RAINTHEY PUT DOWN SOME OF OUR MOVING PADS SO IT COULD AIR DRYTHIS IS NOT CAUSED BY NEGLECT BUT DUE TO THE FACT YOU ARE MOVING IN THE RAINAS PER *** BELOW IS THE CLOSED MATCH TO HIS MATTRESS IN WHICH WE ARE WILLING TO PAY FOR***THE PICTURES OF THE BOX SPRING CLEARLY SHOW THAT A LOT OF THE DAMAGES WERE CLEARLY OLD DAMAGES NOT CAUSED BY USTHE EXTRA MEN WERE ADDING ON THE DELIVERY DUE TO THE FACT OF A LB SAFE HE DID NOT TELL US ABOUT TILL WE ORIGINALLY PICKED HIM UPTO DELIVERY THIS DID REQUIRE MORE THAN MENSO WITH THE ORIGINAL HIDDEN INFORMATION OF WHAT WAS BEING MOVED WAS THE RESULT OF THE DIFFERENCE IN PRICEWHERE HE STATES THAT HE PAID $FOR DELIVERY AND UNLOAD IS NOT TRUEHE WAS CHARGED MEN X $PER HR = $PLUS HE OWED STG OF $250.00, IF YOU ADD THE TOGETHER IT EOUALS $REALISTICALLY HE STILL ?W??S F?R??? ???R? ??? ???? V??S ???D?D ?? ??V? ??? ?L?S F?R ??? D???G? ?? ??? DOOR MOLDING THIS WAS CAUSED BY A 600LB SAFE THAT YOU WANTED US TO GET IN A SMALL CLOSET AREATHE MOVERS ADVISED YOU THAT IT WOULD BE HARD DUE TO THE WEIGHT AND SIZEDID RESPPOND TO HIS CLAIM WITH $PER THE PER LB PER ARTICLE INSURNACE THAT WE SELECTEDWE PROMPTLY RESPONDED TO ALL HIS DEMANDS, THE ADJUSTING OF THE BILL, THE RESPONSE TO THE CLAIM AND CREDITING HIS CARD BACK FOR THE DIFFERENCE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowTHE MOVERS DISCOVERED THE LB GUN SAFE NEEDED TO BE MOVED UPSTAIRS TO A TINY CLOSETThis sentence has two statements in itThe first is the movers did not “ discovered” the safe, the same movers that packed it where the ones that unloaded it. Also when they came to give the estimate I made the employee full aware of the safeThe second statement is the safe had to be moved up stairs, I live in a single story homeTHE PROCESS THEY DAMAGED CLOSET DOOR JAM AND WALL STUCCOACROSS TOWN MOVERS SENT A REPAIRMAN TO RAPAIR THE DAMAGESHE DID SO ON NOVEMBER 13, SEE ATTACHED INVOICE # ***It was not the safe that damaged the stuccoThe stucco also was not repaired properly, the color is not even close the making the originalI have pictures to prove thisAN EMPLOYEE OF ACROSS TOWN MOVERS WAS SENT TO MR***’S HOME TO INSPECT AND TAKE PHOTOS OF THE MATTRESSTHE DISCOROTATION THE MATTRESS CLEARLY INDICATEDS PREEXISTING WATER STAINSTheir employees admit that they were the ones the soaked the mattress causing the water stainsAlso when their mattress expert came by the mattress was still wet, so it could not have been preexistingTHE MATTRESS IN CUESTION IS NO LONGER AVAIABLE, THERE FOR A LIKE TYPE MATTRESS http://www.***.com/furniture/mattresses/california-king-mattresses/dreamer-11 HAS BEEN LOCATED SEE PHOTO & PRICINGI have the original invoice for Jerome’s state the value of the mattress is $I also have a mattress expert coming by next Thursday to give s current value of the mattress if it hadn’t been destroyed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good morning,
My complaint against Across Town Movers has not be resolved. I missed the respond to their last message because I was out of town for the holidays. I have not heard anything from this company since early November other then through my Revdex.com complaint. In there message on 12/02/2015 they offered me a $750.00 check to pay for my mattress which I have not received or even know how to go about getting. Also in their last message on 12/21/15 most statements are completely false. I have a written quote for the company which stated and $85 per hour flat rate for the move, which I can send to you if you wish. Also I made [redacted] fully aware of the safe when he come to give me the quote. Thank you for your help in this situations
Regards,
[redacted]
DURING THE INLOADING PORCESS:
margin-bottom: 5pt;">THE DAY OF THE “MOVE IN.” NOVEMBER 3, 2015 WAS A RAINY DAY. THE MOVERS DISCOVERED THE 600 LB GUN SAFE NEEDED TO BE MOVED UPSTAIRS TO A TINY CLOSET. IN THE PROCESS THEY DAMAGED CLOSET DOOR JAM AND WALL STUCCO. ACROSS TOWN MOVERS SENT A REPAIRMAN TO RAPAIR THE DAMAGES. HE DID SO ON NOVEMBER 13, 2015. SEE ATTACHED INVOICE # [redacted]
REFERENCE SENTENCE: WHEN THE MOVERS OPENED:
AN EMPLOYEE OF ACROSS TOWN MOVERS WAS SENT TO MR. [redacted]’S HOME TO INSPECT AND TAKE PHOTOS OF THE MATTRESS. THE DISCOROTATION THE MATTRESS CLEARLY INDICATEDS PREEXISTING WATER STAINS. MR [redacted]’S WAS TOLD THE MAXIMUM ACTOSS TOWN MOVERS WAS LIABLE FOR WAS THE .60 PER LB PER ARTICLE FOR ANY AND ALL DAMAGES. MR. [redacted] SIGNED & AGREED TO THESE TERMS ON HIS CONTRACT.
IT IS THE OPINION OF THE OWNER MR. [redacted] THE MR. [redacted] DID NOT RECEIVE EXEMPLAY OR EVEN SATISFACTORY MOVING SERVICE FROM ACROSS TOWN MOVERS. THE MATTRESS IN CUESTION IS NO LONGER AVAIABLE, THERE FOR A LIKE TYPE MATTRESS [redacted] HAS BEEN LOCATED SEE PHOTO & PRICING.
PLEASE ACCEPT OUR APOLOGIES FOR THE POOR LEVEL OF SERVICE AND OUR CHECK FOR $750.00.
SINCERELY
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowGood morning, My complaint against Across Town Movers has not be resolvedI missed the respond to their last message because I was out of town for the holidaysI have not heard anything from this company since early November other then through my Revdex.com complaintIn there message on 12/02/they offered me a $check to pay for my mattress which I have not received or even know how to go about gettingAlso in their last message on 12/21/most statements are completely falseI have a written quote for the company which stated and $per hour flat rate for the move, which I can send to you if you wishAlso I made [redacted] fully aware of the safe when he come to give me the quoteThank you for your help in this situations Regards, [redacted] ***
DEAR *** ***
WHEN *** CALLED ABOUT THE INCORRECT BILLING, IT WAS CORRECTED IMMEDIATELYWE ORIGINALLY CHARGED HIM HOURS (3) PER HR= $WHEN HE CALLED IT WAS CHANGED TO HOURS (G) $PER HR = $IN WHICH HE DID SIGN THE BLHE WAS COMPLAINING OF THE PRICE PER HOUR ONLY, WE CREDITED HIM BACK $WHICH WAS FAR MORE THEN WE SHOULD OFHE SHOULD OF ONLY BEEN CREDITED $THE WRONG RATE HAD GOT PLACED ON THE BLWHEN DELIVERY DAY CAME WITH THE WEATHER WE WERE RUNNING BEHIND, DUE TO TRAFFIC AND EOUIPMENT ISSUESWHEN THE MOVERS DID THE DAMAGE | IMMEDIATELY CONTACTED *** *** TO GO FIX IT ASAP IN WHICH HE DIDAS PER THE MATTRESS BEING SOAKED, NO IT WAS NOTDAMP YES, DUE TO THE FACT THAT THEY HAD A LONG CARRY FROM THE VEHICLE TO THE RESIDENCE IN THE WIND AND RAINTHEY PUT DOWN SOME OF OUR MOVING PADS SO IT COULD AIR DRYTHIS IS NOT CAUSED BY NEGLECT BUT DUE TO THE FACT YOU ARE MOVING IN THE RAINAS PER *** BELOW IS THE CLOSED MATCH TO HIS MATTRESS IN WHICH WE ARE WILLING TO PAY FOR***THE PICTURES OF THE BOX SPRING CLEARLY SHOW THAT A LOT OF THE DAMAGES WERE CLEARLY OLD DAMAGES NOT CAUSED BY USTHE EXTRA MEN WERE ADDING ON THE DELIVERY DUE TO THE FACT OF A LB SAFE HE DID NOT TELL US ABOUT TILL WE ORIGINALLY PICKED HIM UPTO DELIVERY THIS DID REQUIRE MORE THAN MENSO WITH THE ORIGINAL HIDDEN INFORMATION OF WHAT WAS BEING MOVED WAS THE RESULT OF THE DIFFERENCE IN PRICEWHERE HE STATES THAT HE PAID $FOR DELIVERY AND UNLOAD IS NOT TRUEHE WAS CHARGED MEN X $PER HR = $PLUS HE OWED STG OF $250.00, IF YOU ADD THE TOGETHER IT EOUALS $REALISTICALLY HE STILL ?W??S F?R??? ???R? ??? ???? V??S ???D?D ?? ??V? ??? ?L?S F?R ??? D???G? ?? ??? DOOR MOLDING THIS WAS CAUSED BY A 600LB SAFE THAT YOU WANTED US TO GET IN A SMALL CLOSET AREATHE MOVERS ADVISED YOU THAT IT WOULD BE HARD DUE TO THE WEIGHT AND SIZEDID RESPPOND TO HIS CLAIM WITH $PER THE PER LB PER ARTICLE INSURNACE THAT WE SELECTEDWE PROMPTLY RESPONDED TO ALL HIS DEMANDS, THE ADJUSTING OF THE BILL, THE RESPONSE TO THE CLAIM AND CREDITING HIS CARD BACK FOR THE DIFFERENCE
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowTHE MOVERS DISCOVERED THE LB GUN SAFE NEEDED TO BE MOVED UPSTAIRS TO A TINY CLOSETThis sentence has two statements in itThe first is the movers did not “ discovered” the safe, the same movers that packed it where the ones that unloaded it. Also when they came to give the estimate I made the employee full aware of the safeThe second statement is the safe had to be moved up stairs, I live in a single story homeTHE PROCESS THEY DAMAGED CLOSET DOOR JAM AND WALL STUCCOACROSS TOWN MOVERS SENT A REPAIRMAN TO RAPAIR THE DAMAGESHE DID SO ON NOVEMBER 13, SEE ATTACHED INVOICE # ***It was not the safe that damaged the stuccoThe stucco also was not repaired properly, the color is not even close the making the originalI have pictures to prove thisAN EMPLOYEE OF ACROSS TOWN MOVERS WAS SENT TO MR***’S HOME TO INSPECT AND TAKE PHOTOS OF THE MATTRESSTHE DISCOROTATION THE MATTRESS CLEARLY INDICATEDS PREEXISTING WATER STAINSTheir employees admit that they were the ones the soaked the mattress causing the water stainsAlso when their mattress expert came by the mattress was still wet, so it could not have been preexistingTHE MATTRESS IN CUESTION IS NO LONGER AVAIABLE, THERE FOR A LIKE TYPE MATTRESS http://www.***.com/furniture/mattresses/california-king-mattresses/dreamer-11 HAS BEEN LOCATED SEE PHOTO & PRICINGI have the original invoice for Jerome’s state the value of the mattress is $I also have a mattress expert coming by next Thursday to give s current value of the mattress if it hadn’t been destroyed.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good morning,
My complaint against Across Town Movers has not be resolved. I missed the respond to their last message because I was out of town for the holidays. I have not heard anything from this company since early November other then through my Revdex.com complaint. In there message on 12/02/2015 they offered me a $750.00 check to pay for my mattress which I have not received or even know how to go about getting. Also in their last message on 12/21/15 most statements are completely false. I have a written quote for the company which stated and $85 per hour flat rate for the move, which I can send to you if you wish. Also I made [redacted] fully aware of the safe when he come to give me the quote. Thank you for your help in this situations
Regards,
[redacted]
DURING THE INLOADING PORCESS:
margin-bottom: 5pt;">THE DAY OF THE “MOVE IN.” NOVEMBER 3, 2015 WAS A RAINY DAY. THE MOVERS DISCOVERED THE 600 LB GUN SAFE NEEDED TO BE MOVED UPSTAIRS TO A TINY CLOSET. IN THE PROCESS THEY DAMAGED CLOSET DOOR JAM AND WALL STUCCO. ACROSS TOWN MOVERS SENT A REPAIRMAN TO RAPAIR THE DAMAGES. HE DID SO ON NOVEMBER 13, 2015. SEE ATTACHED INVOICE # [redacted]
REFERENCE SENTENCE: WHEN THE MOVERS OPENED:
AN EMPLOYEE OF ACROSS TOWN MOVERS WAS SENT TO MR. [redacted]’S HOME TO INSPECT AND TAKE PHOTOS OF THE MATTRESS. THE DISCOROTATION THE MATTRESS CLEARLY INDICATEDS PREEXISTING WATER STAINS. MR [redacted]’S WAS TOLD THE MAXIMUM ACTOSS TOWN MOVERS WAS LIABLE FOR WAS THE .60 PER LB PER ARTICLE FOR ANY AND ALL DAMAGES. MR. [redacted] SIGNED & AGREED TO THESE TERMS ON HIS CONTRACT.
IT IS THE OPINION OF THE OWNER MR. [redacted] THE MR. [redacted] DID NOT RECEIVE EXEMPLAY OR EVEN SATISFACTORY MOVING SERVICE FROM ACROSS TOWN MOVERS. THE MATTRESS IN CUESTION IS NO LONGER AVAIABLE, THERE FOR A LIKE TYPE MATTRESS [redacted] HAS BEEN LOCATED SEE PHOTO & PRICING.
PLEASE ACCEPT OUR APOLOGIES FOR THE POOR LEVEL OF SERVICE AND OUR CHECK FOR $750.00.
SINCERELY
[redacted]