ACS - Alliance Construction Services, LLC

Initial Business Response /* (1000, 8, 2016/01/13) */
Contact Name and Title: *** ***, General MGR
Contact Phone: XXXXXXXXXX
Contact Email: ***@ALLAINCE-OK.COM
In response to your complaint, the following statements are not true statements:
You stated: "Alliance Construction did not
provide us with an Estimate." Our response: A estimates was produced after receiving a signed contract from spouse, *** ***This estimate was sent into the Insurance company which is what triggered the reinspection of damageThat is why Mr& Mrs*** received an additional payment of four thousand some odd dollarsWe have copies of all signed documents and estimates, as well as correspondence from spouse, *** *** who requested us to meet with Adjuster for the reinspection
You stated: "My Mortgage company informed me that Alliance Construction had called and tried to get money for them doing our roof, which they did not do." Our response: Your Mortgage company was contacted because there was a check issued to Mr& Mrs*** with Alliance's name on it as wellThis check was issued because the proper documents had been signed and completed by the ***'s and ACS, stating that ACS was the chosen ContractorOur call was to the Fraud Department to ensure that that check was not cash without ACS's endorsementMortgage Company complied with our research request and stated that the ***'s had sent in documents which overturned the previous discussion to use ACS as the "chosen" contractorThe bank informed us that the ***'s had mailed the ACS endorsement required check back to them and they reissued a check to reflect new contractorThis entire time ACS had assets on the property and was never informed of the decision change by the ***'s*** continued on to saying that ACS still had the job and would be doing the roof, but they had to delay due to illness or death in the family (uncertain of the actual fact)In fact, ACS was never notified that the ***'s had requested to cancel our contractThe breach of contract was noticed by an ACS employee who was enroute to a neighbor/client and noticed the roof color was differentAt that time *** *** was confronted by phone call and admitted to the failed communication between husband and wifeHe stated that his wife hired another contractor without his knowledge
You stated: "other services were never rendered" Our response: As a result of our estimate, which was produced and provided to *** and State Farm, included a supplement in the amount of $8,281.65, State Farm requested a reinspection of the items that were missed the Adjuster*** called to inform us that the Adjuster was coming back out and he requested that we be present for the meeting with the AdjusterSo on July 21, ACS representatives were present to meet with State Farm Adjuster to defend the ***'s claim and further inspection of other damage to home that was a concern to Mr***State Farm asked ACS to adjust our estimate to reflect only the install of new decking and not the removal of the old, non code compliant, deckingACS agreed to do the adjustment and State Farm then issued the ***'s a substantial amount of more money (in the range of $4k) which was for payment of the services that ACS stated was necessaryBeing that there was no notification to ACS for the breach of contract and ACS was not discharged for any non compliance to customer demands, ACS is requesting to be paid for cost of dumpster, which was requested by *** *** and used to discard of non construction related debris (personal use), late payment fee, professional service fees for meet with State Farm and adjusting claim, as well as office admin time of composing documents for State Farm, and mailing certified letter which stated that their bill must be paid to avoid collection processA deadline was given to prevent liens and collections and no correspondence was received from the ***'s during that periodAfter the deadline, ACS followed through with the collection process and forwarded all signed contracts, estimates, correspondence between the client and ACS, as well as the cost which had been incurred on the job
ACS would have been willing to given lenience in the amount owed had the ***'s notified ACS of the request to breach of contract or shown a willingness to pay a portion of the invoice before the attorney was brought in
ACS will gladly provide copies of all supporting documentation to support our statementsACS hereby request that this complaint be disposed of due to lack of supporting truth of clients statements