ACT Finance

The issue with Mr*** was discussed, clarified, and
UI', sans-serif;">resolved amicably He stated that he had called in to cancel this complaint on the date we received the notice However, we notice that the complaint still standsPlease correct this immediately
In response to Mr***'s statements, it should be made clear that his vehicle was NOT repossessed for non-payment; this is incorrect as his account was current His car was impounded by the police and he was incarcerated ACT Finance then repossessed the car from the tow lot to avoid having the car sold at a lien sale This is standard procedure when the the lienholder determines their collateral is in jeopardy In accordance with regulations, certain repairs were made to the car to prepare it for resale, and no involvement from his insurance company was required Since that time, the car has been returned to Mr*** and the matter is closed
Should you have additional questions, feel free to contact me at ###-###-####
Thank You,
*** ***
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ACT Finance

Review: I was current on all payments and insurance was current and valid. they stated that they were repoing my car due to non payment. its been over a month and they have yet to contact me about resolving the issue. they had fixed repairs that were currently under a open insurance claim do to theft. I have all documentation in regards to the theft. i.e. police report with time and dates. the vehicle was towed by a local tow yard. they claimed that I had not made my payment and were claiming ownership. that is in the police report from the incident in witch it was towed. I feel they made a mistake by repoing the vehicle and fixing the damages without consulting me or my insurance company. now they say that if my insurance doesnt cover the money they spent fixing it I might not get it back. they did not follow proper procedures and I dont feel im responsible for their errors. I would just like my car back at the agreed contract that I signed.Desired Settlement: I just want my car back and ill start making the payments I agreed to in the contract we both accepted

Business

Response:

The issue with Mr. [redacted] was discussed, clarified, and resolved amicably. He stated that he had called in to cancel this complaint on the date we received the notice. However, we notice that the complaint still stands. Please correct this immediately.