Act III Beauty Salon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint As it is now a week and several days past June 13, 2015: I have not received my property, I have not received any notification from Mr [redacted] to arrange for a delivery, nor has Mr [redacted] or any member of his staff attempted to contact me regarding their efforts to locate my property, I can only reject Mr***' response to my complaintQuoting from Mr***' response to my initial complaint to the Revdex.com: "Bottom line is your items are in our warehouseAs soon as I am able to get someone to help get them out of the area they have been placed in I will contact you to set up a date and time for redeliveryI am in the process of asking for the ladies in the office to help me remove all of the items that have been placed in front of these two piecesAnd get a crew to bring them out to youAs I have told you I am not able to lift anythingThis will take place no later than one week from this date June 2015"While I sympathize with Mr***' alleged health concerns, his appeals to pathos does not change the fact that he has still failed to produce my property, or any sufficient evidence that he is still in possession of itAnd while I do not expect Mr***, himself, to lift so much as a finger in the process of finding my property in his warehouse, I do expect that he would delegate this task to one of his employees - much in the same way that Mr [redacted] did not, himself, physically move my property when I moved last SeptemberLikewise I consider my own personal affairs, or the frequency with which I have attempted to contact Mr [redacted] or his employees to be superfluous to the fact that I have put my trust into Mr [redacted] to be a professional and return my property to me in a timely manner: something which has not happenedSo let us not be distracted by this subtle subterfuge which would seem to place the onus on me in this instance when it is really the failing of Mr [redacted] and/or his staffRegardless of events that have transpired in Mr [redacted] personal life this is strictly a business matter, and as a customer I feel that I have been maltreated and possibly worseIn addition to the passing of this week deadline with no results, it has now been a month since Mr [redacted] initial response to my most recent effort to recover my property, and several months since my property was allegedly returned to his businessI am left to wonder at what point to consider the fact that my property is not in Mr [redacted] possessionWhile I do really want to believe that Mr [redacted] has my property and will return it to me just as soon as he finds it in his warehouse, I become more and more pessimistic with each passing dayEven a copy of receipt for the repairs would have gone a long way in assuaging my fears, but instead I've got nothingNo emailsNo callsNo furniture deliveredNothingIn the absence of anything more than hearsay, and considering the way I have been treated; at a certain point I have to consider as to whether or not I have been defraudedThe bottom line is that I just want my stuff back, but if this process fails to produce those results I will begin to seek restitution through other avenuesSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Why is the onus placed upon me to accept Mr [redacted] statement in order for him to proceed in completing the job and delivering my property to me - something that should have been done months ago when it was returned to his warehouse? At no point in Mr***' response to my initial complaint does he explicitly state that the return of my property would be conditional to the acceptance of his statementHad I known, I might have acceptedPerhaps I was distracted by the hyperbolic nature of his response.But, again, the onus should not be placed on me to ensure that Mr [redacted] does his jobIf my property was returned to his warehouse months ago, then it should have been returned to me months agoIf Mr [redacted] has indeed located my property, his response should be to acknowledge this and arrange for its returnMy job is not to ensure that Mr [redacted] does his job; I am not paid for this and I shouldn't have to check in to see if Mr [redacted] does has located my propertyThe onus should not be placed on me to let Mr [redacted] know that I'm ok with him saying that he's going to contact me to arrange for the delivery of my property after I accept his response to my complaint, after the deadline which he imposed on himself to locate my property and contact me had passedPlain and simple, this is what I expect to happen in order to resolve this matter, in three simple steps:1) I want Mr [redacted] to find my property.2) I want Mr [redacted] to contact me vial email and send me photographs of my property so that I may verify that it is mine.3) Once I verify that the property is mine I want to arrange for the delivery of my property.It wouldn't hurt if I was treated with a little respect in the processWhat ever happened to "the customer is always right"? But look, I know that the misplacement/loss of my property might have simply been a minor S.N.A.F.U., an unfortunate oversightI have experience in retail and the restaurant industry, and I understand that those extraordinary situations - those moments where everything goes wrong - can actually be those moments in which you will either lose a customer forever or make a loyal customer for life.If Mr [redacted] has accomplished the first step in this process then I would ask him to, please and without delay, send me photographs of the pieces so that I may verify that they are mine, so we may move on to step Until this happens I will continue to reject any statement made my Mr***.In closing: please, just find my property, contact me to confirm that it's mine, and let's arrange for a time that it can be returned to meI don't care if the initial step happens as a response made to the Revdex.com or an email sent to my personal account, but please contact me to begin the process of returning my property.Sincerely, [redacted]

Date: Sat Jun 23,2015RE....: Claim #***Respond to complaint :#***Complainant : *** J *** *** *** ** Houston TX 77006Dear Mr*** ***, I am truly amazed, You filed a complaint, you received a response to your complaintYou never respond to my offer and yet I am again in the wrongI have been waiting for your acceptance of my offer which was exactly what you asked forAll you needed to do was send me a quick note " I except your apologize and offer please contact me to schedule delivery" that simple I am not going to put this all on you, but you know that you did not contact our office in December January February or March to inquiry about these two itemsSo I fell as you can share in some of the responsibilityI also find that *** *** had a hand in this When I sent the items over to be repaired the paper work was with themSome how the paper work got lost. As I have tried to explain to you on several occasions. But again you do not have your eyes open and your listing ears on I am a years old man, recovering from a major lung surgery among other illness, I work this office alone Tuesday Wednesday Thursday Saturday Sunday I do have help on Monday and Friday of which I am still here,It is a shame that you have become so irate over two items that have been in our warehouse for seven months now, and we have had for almost tenIt has only been in the last thirty plus days that you have become soconcerned To the point of trying to ruin a mans lively hood. I can only say if you or I died tonight how much would this table and vanity be worth? It saddens me to think we as humans value material things over Gods word. I am not angry with you for calling me a thief a liar or even that I am just a schemer trying to make up a way to steal your old unique pieces of furniture. instead I just pray for you, for you to open youreyes and ears to be still an listen My pray for you is that you will hear Gods word and know what is the right thing to do.Be Blessed*** ***

Thank you for your response alerting me to intervention by TX DOT regarding my complaint to themI did not receive an email from TX DOT, but did receive a voice message that was left earlier this monthI have been in an area that has spotty cell phone coverage and therefore may not have noticed their call/their call may have gone straight to voice mailI will attempt to return their call/contact them on 7/to make arrangements to have them transport my property from your warehouse to my residence at some point after 8/2. In the meantime please send pictures of table and vanity, either through Revdex.com (if possible) or to my personal email (***), so that I may verify that the found pieces are indeed mine. Sincerely, *** ***

Dear Complainant , I have been contacted by TX .D.O.T The officer in charge of this claim has contacted me and is in the process of trying to make contact with the you, the complainant ,in order to resolve this matter. Move Masters has informed the TXD.O.Tofficer that the complainant is welcome to pick up the dinette as well the vanity at any time Monday thru Friday from 10:am to 6:pm we do ask that an appointment be made since the office / warehouse is unmanned most daysMove Masters has noemployees available to assist with this matter at this time. The officer in charge of the complaint, also has offered to deliver the items to the complainant since the owner of Move Masters is not in any condition to lift any heavy items due to his recovery Open Lung Surgery The officer has been aware of the illness for some time now, since the state does routine inspections of all movers. At this point the complainant may pick up the two items or he may speak with the officer of Texas Dept Of Transportation and make arrangements to have them delivered by the officer of the stateIf he the complainant so chooses and the officer agreesBest RegardsOwner / Operator

Date: Sat Jun 13,2015RE....: Claim #***Respond to complaint :#***Complainant : *** *** *** ***
** Houston TX 77006Dear Mr*** ***, We here at Move Masters Services have not done anything with these two pieces other than to repair or restoreYour accusations are not warranted what so everOur company performed moving services for yourself as well as your female companion on September 23,2014 at which time two items were damaged one being a small antique dinette the other being a vanityOn this date you spoke with *** *** the General Manager and that time our company offer to take the two items to *** ***s and have them repaired to the original condition, verses paying the damages at $per pound per article as stated in your contract and in the pamphlet that was given to you at the start of your move. This pamphlet does come from the Texas D.O.Tand explains your Rights and Responsibilities as a consumerOur company has always tried to repair or replace itemsdamaged during moving services rather than the alternative being $on the poundWhich means weighing the table and giving you cents per pound we estimatethe table to weigh forty pounds, your compensation is $the vanity estimate weight fifty pounds, your compensation is $for grand total of $54.00 So I am sure you can see by these figures why Move Masters tries to repair or replace as our first choice We are not looking for the cheaper way out of a claim , we are looking for a happy client that will reuse our services, knowing that if anything goes wrong Move Masterswill stand by the work performed and not try to get out of it by using state regulationsYour items cost our company $to repair or restore and that is our cost with thiscompany Now that being said the first time you contacted myself (*** ***) via e-mail was on October 22,10:a.mto inquire as to the status of your claimI did inform you that I would have someone contact *** ***s as to the status and that *** *** was backed up on repairsAt that time I also sent you there contact information so you may have contact with them as wellplease see attached e-mail dated 10/22/ This was the last time Move Masters Professional Services or *** *** was contacted by youThe next time you inquired concerning this claim was May 11,12:p.m.seven months laterNow please understand by no means am I trying to make this your fault At which time I tried to explained to you a bit of what was going on with my health.I have now since found that you have never called nor e-mailed into the office to check on these items again I am not making this your faultThe only reason I even bring it up is if you would have contacted the office the young lady that was running the business, in my absences, she may have been able to get these items back to you sooner, and if not at least let you know of my condition It is my understanding that your dinette as well as the vanity was shipped back to our office sometime in December with out any paper work attachedTherefore no one really knew who it belonged toI was told about this and questioned while in a very poor state of healthSometime in first weeks of December I had undergone a major surgery to my left lung. I am
still under his care and have not been released to returnto work. On May 23,2:p.mI was having what I call a good day , I often try to work from home and felt obligated to try and answer the questions you had submitted to our company via e-mail back on May 11,12:p.mand to give some sort of explanationThe e-mail clearly states I have been in the hospital for three months It also tells you the items have been repaired and have been sitting in the warehouse for monthsNo place in this e-mail does it state that we lost the furniture ,nor that wewill not return the furnitureIt clearly tells you I am just getting back into the work place ( against doctors orders.) It clearly states I will contact you as to when I will be ableto deliver them out to youI am not sure who would make these statements if the plan was to steal the furniture. Your e-mail date May 26,5:27pm states the fact that you are aware of my illness but not your concern and yes I get that. You stated you contacted *** *** and they did not have the pieces in question, this is now your first contact with them or you would have known with out a doubt the furniture had been sent out to be repairedNot to mentioned I stated in the e-mail date May the furniture was in the warehouse at my officeWhy would you have any reason to believe*** *** would know what pieces you are speaking of are concerned about. In your complaint to the Revdex.com as well as *** you stated I was rude and insultingI have never been to rude or insulting to youOn this date I answered your call personally you did noteven have to ask to speak to meThis is not my definition of runaround. I do belive this is an e-mail were you are apologizing for the way youspoke to me on June 1,2015Mr***, I
apologize if I have offended you during our phone call earlier today,
although I think you misinterpreted what I was trying to say and took
what I said out of context, as you cut me short of finishing my sentence
and abruptly hung up on meI consider this behavior most
unprofessional; as I also consider your failure to respond to my
previous email, and I am disappointed that you are unable to give me a
date for the return of my propertyAt this point I feel as if I am, and
have been getting, the runaround treatmentPlease
note that I called today in part to give you a last chance before going
to the authorities on this matter, but as you have not answered my
previous email, hung up on me, and then refused to answer or take my
calls after I had attempted to call you back, at this point you leave me
no choice but to proceed with filing complaints with the proper
authorities. Of course, if you are able to find my property and return
it before I can complete this process, I will gladly cease with
proceeding with these measuresIf it is returned to me after I have
already filed complaint, I will drop any complaints that have already
been filed once my property is returned. Sincerely, *** *** ***I
am sorry to hear about your recent health problems, but that does not
change the fact that these pieces were damaged in my move last September
and should have been repaired and returned to me months agoTo the
point, my patience is turning to distrust, especially as I have recently
been in contact with *** *** who have informed me that they
have no record of having repaired these itemsThey did indicate that
this may be due to the fact that these pieces were supposed to have been
brought to them last September, but if it is the case that they were
repaired and returned to your company then they should have been
returned to me immediatelySo I do hope that you have these pieces in
your warehouse, and if so please locate them ASAPIf I don't hear back
from you on this by the end of the week I can only assume that these
items have been lost or stolen, and will be in contact with the proper
authorities to report this matter. Sincerely, ***On Sat, May 23, at 2:AM, Move Masters Professional Services wrote:Hi *** ,
Sorry it has taken me so long to get back to you on thisI am not sure
if my staff had informed you, but that I was in the hospital for
months and on Home Heath Care at home every since the first of February
I understand this is not your problemBut I felt I owed you and
explanation. I do
believe the two items have been repaired, and have been sitting in our
warehouse for monthsI am only now starting to go back to work. I will
try to get threw everything and take a look this week and contact you
as to when I can get them delivered out.
I truly thank you, and apologize for the length in time this has taken,
as well the inconvenienceIt is not how I do business, it just
happened to fall into the cracks, as the saying goes with me being gone
for so long. Sincerely , ***In the e-amil above it states the items have been repaired and have been sitting in our warehouse for months. It also informs you that I am just starting to go back to work From: *** *** To: Move Masters Professional Services Sent: Monday, May 11, 12:PM Subject: Re: Move Masters Professioanl Services Hi ***, Just
writing to check up on the pieces that were damaged during my move (a
dining table and a vanity)Did you ever hear back from *** ***?
I'd like to get the pieces back this week. Best, *** Bottom line is your items are in our warehouseAs soon as I am able to get someone to help get them out of the area they have been placed in I will contact you to set up a date and time for redeliveryI am in the process of asking for the ladies in the office to help me remove all of the items that have been placed in front of these two piecesAnd get a crew to bring them out to youAs I have told you I am not able to lift anythingThis will take place no later than one week from this date June 2015I am also requesting you repair all of the damage done with the negative reportsOne might misconstrued this as slander.Since your e-mail dated 06/01/clearly is an apologyFor a misunderstanding RegardsMr*** *** ***C.E.OMove Masters Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Why is the onus placed upon me to accept Mr. [redacted] statement in order for him to proceed in completing the job and delivering my property to me - something that should have been done months ago when it was returned to his warehouse? At no point in Mr. [redacted]' response to my initial complaint does he explicitly state that the return of my property would be conditional to the acceptance of his statement. Had I known, I might have accepted. Perhaps I was distracted by the hyperbolic nature of his response.But, again, the onus should not be placed on me to ensure that Mr. [redacted] does his job. If my property was returned to his warehouse months ago, then it should have been returned to me months ago. If Mr. [redacted] has indeed located my property, his response should be to acknowledge this and arrange for its return. My job is not to ensure that Mr. [redacted] does his job; I am not paid for this and I shouldn't have to check in to see if Mr. [redacted] does has located my property. The onus should not be placed on me to let Mr. [redacted] know that I'm ok with him saying that he's going to contact me to arrange for the delivery of my property after I accept his response to my complaint, after the deadline which he imposed on himself to locate my property and contact me had passed. Plain and simple, this is what I expect to happen in order to resolve this matter, in three simple steps:1) I want Mr. [redacted] to find my property.2) I want Mr. [redacted] to contact me vial email and send me photographs of my property so that I may verify that it is mine.3) Once I verify that the property is mine I want to arrange for the delivery of my property.It wouldn't hurt if I was treated with a little respect in the process. What ever happened to "the customer is always right"? But look, I know that the misplacement/loss of my property might have simply been a minor S.N.A.F.U., an unfortunate oversight. I have experience in retail and the restaurant industry, and I understand that those extraordinary situations - those moments where everything goes wrong - can actually be those moments in which you will either lose a customer forever or make a loyal customer for life.If Mr. [redacted] has accomplished the first step in this process then I would ask him to, please and without delay, send me photographs of the pieces so that I may verify that they are mine, so we may move on to step 3. Until this happens I will continue to reject any statement made my Mr. [redacted].In closing: please, just find my property, contact me to confirm that it's mine, and let's arrange for a time that it can be returned to me. I don't care if the initial step happens as a response made to the Revdex.com or an email sent to my personal account, but please contact me to begin the process of returning my property.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
As it is now a week and several days past June 13, 2015: I have not received my property, I have not received any notification from Mr. [redacted] to arrange for a delivery, nor has Mr. [redacted] or any member of his staff attempted to contact me regarding their efforts to locate my property, I can only reject Mr. [redacted]' response to my complaint. Quoting from Mr. [redacted]' response to my initial complaint to the Revdex.com: "Bottom line is your items are in our warehouse. As soon as I am able to get someone to help get them out of the area they have been placed in I will contact you to set up a date and time for redelivery. I am in the process of asking for the ladies in the office to help me remove all of the items that have been placed in front of these two pieces. And get a crew to bring them out to you. As I have told you I am not able to lift anything. This will take place no later than one week from this date June 13 2015"While I sympathize with Mr. [redacted]' alleged health concerns, his appeals to pathos does not change the fact that he has still failed to produce my property, or any sufficient evidence that he is still in possession of it. And while I do not expect Mr. [redacted], himself, to lift so much as a finger in the process of finding my property in his warehouse, I do expect that he would delegate this task to one of his employees - much in the same way that Mr. [redacted] did not, himself, physically move my property when I moved last September. Likewise I consider my own personal affairs, or the frequency with which I have attempted to contact Mr. [redacted] or his employees to be superfluous to the fact that I have put my trust into Mr. [redacted] to be a professional and return my property to me in a timely manner: something which has not happened. So let us not be distracted by this subtle subterfuge which would seem to place the onus on me in this instance when it is really the failing of Mr. [redacted] and/or his staff. Regardless of events that have transpired in Mr. [redacted] personal life this is strictly a business matter, and as a customer I feel that I have been maltreated and possibly worse. In addition to the passing of this week deadline with no results, it has now been a month since Mr. [redacted] initial response to my most recent effort to recover my property, and several months since my property was allegedly returned to his business. I am left to wonder at what point to consider the fact that my property is not in Mr. [redacted] possession. While I do really want to believe that Mr. [redacted] has my property and will return it to me just as soon as he finds it in his warehouse, I become more and more pessimistic with each passing day. Even a copy of receipt for the repairs would have gone a long way in assuaging my fears, but instead I've got nothing. No emails. No calls. No furniture delivered. Nothing. In the absence of anything more than hearsay, and considering the way I have been treated; at a certain point I have to consider as to whether or not I have been defrauded. The bottom line is that I just want my stuff back, but if this process fails to produce those results I will begin to seek restitution through other avenues. Sincerely, [redacted]