Act Three Marketing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Unfortunately this customer's order was hit by multiple issues - all of which we take responsibility for.  The customer has been refunded in full.  The manufacturer who ships the item ordered ultimately did not.  They are also notorious for not providing tracking information so it was...

assumed the item had been shipped.  On top of this error, there was a major health crises within the company which took our normal operations team out of state for many months and the quality of customer service from March through the beginning of August of this year was not up to par with our normal practice which is excellent as noted in any customer feedback ratings on many selling platforms in addition to SecureOnCampus.com.  Once again, we accept full responsibility for this problem and apologize to the customer for the lapse in our high level of service.  Our medical crises has ended, although sadly, and we have been diligently improving our level of service to it's "gold standard" level.

Review: I wish to cancel order [redacted] from 6/**/14. I have tried unsuccessfully to learn when this product was going to be shipped as it has been in the process status for the past three weeks. I sent an email on July [redacted] to the company and called on July [redacted] (2:17 PM) and July [redacted] (9:30 AM)and August [redacted]. Given that I have not heard back from the company, I feel that you do not want my business. So I am cancelling my order and I am requesting that you refund the amount on my credit card. Please response back to my email of [redacted] or call ###-###-#### Sincerely, [redacted] Thank you for your order. Your order number is [redacted], placed 06/**/2014 at 03:28PM. Bill To: [redacted] United States ###-###-#### [redacted] Ship To: [redacted] United States ###-###-#### Payment Info: Credit Card: Visa [redacted] Shipping Method: Free Shipping (UPS or USPS 7 Day Ground --------------------------------------------------------------------------------...⇄ [redacted]To: [redacted]Date: Sat, ** Jun 2014 12:29:09 -0700Subject: SecureOnCampus.com Order Confirmation CustomerID# [redacted] Thank you for your order. Your order number is [redacted], placed 06/**/2014 at 03:28PM. Bill To: [redacted] United States ###-###-#### [redacted] Ship To: [redacted] United States ###-###-#### Payment Info: Credit Card: Visa[redacted] Shipping Method: Free Shipping (UPS or USPS 7 Day Ground) Order Details:Code Item Qty Price Grand Total GA1001 17 Inch Laptop Dorm Safe 1 $63.99 $63.99 Subtotal: $63.99 Tax: $0.00 Shipping Cost: $0.00 Grand Total: $63.99Desired Settlement: I wish for the company to cancel my credit card payment, since they did not deliver my order in two months.

Business

Response:

Unfortunately this customer's order was hit by multiple issues - all of which we take responsibility for. The customer has been refunded in full. The manufacturer who ships the item ordered ultimately did not. They are also notorious for not providing tracking information so it was assumed the item had been shipped. On top of this error, there was a major health crises within the company which took our normal operations team out of state for many months and the quality of customer service from March through the beginning of August of this year was not up to par with our normal practice which is excellent as noted in any customer feedback ratings on many selling platforms in addition to SecureOnCampus.com. Once again, we accept full responsibility for this problem and apologize to the customer for the lapse in our high level of service. Our medical crises has ended, although sadly, and we have been diligently improving our level of service to it's "gold standard" level.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,