Action Advocate, Inc.

HubSpot had a miscommunication regarding the purchase of the Ads product - it was never purchased, just a free day trial started*** and I cleared this up together and additionally swapped primary points of contact per the request, too

I've reached out to *** regarding how we can improve hereSo sorry to hear we're creating an impression of bombardment - highly interested in feedback and how we can get better as we roll out these new products

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Since January 13th, HubSpot has been engaged at the VP level with a broad team from *** *** on this matter over email, phone, conference call, and presentationsWe deeply wish *** ***'s experience had been better and had raised these implementation concerns earlier so that
HubSpot could have actioned them sooner and recommended a path forward faster.At present, HubSpot and *** *** have agreed that the HubSpot software can technically achieve the goals outlined by the *** *** team, including goals beyond the scope outlined in the initial sales processWe have confirmed this together multiple times since the initial discussion in January. Additionally on the HubSpot side, we have made our most senior technical team plus leadership available on-call to handle the implementationLastly, we mutually decided last month over email that a refund was not appropriate given that the HubSpot product was working as designed and capable of handling the needs of *** ***Since then, we at HubSpot had been waiting to hear back if *** *** wanted to move forward and action the implementation plan proposed by HubSpot.Earlier today, we at HubSpot learned via email that *** *** did not wish to pursue the proposed implementation due to limitations in resourcing on the *** *** sideAs a result, we mutually decided to part ways and not pursue the implementation.HubSpot remains committed to *** ***'s growth goals and truly wish the experience had been a smoother oneWe are more than open to re-engaging or exploring other options for success if the team were to change their mind and look to pursue the proposed implementation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

HubSpot has a call scheduled with *** after he returns from abroad on December 11th, and did prior to this issue being opened.In the meantime before then, I've additionally reached out via phone and email to *** to see if we can accelerate a resolutionWe have not yet heard back and
understand *** is traveling abroad and mostly unavailable.I'm posting this response now to be mindful of the Revdex.com's response time windows.As we move forward on the HubSpot end, we remain optimistic we can come to an agreeable conclusion as soon we can can connect, whether it be end-of-week or earlier

Vice President at HubSpot reached out 4/to resolveFollowed up with written confirmation of what we are willing to offerWe hope our resolution is acceptable and that the issue is now closed for both parties

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint
#***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Indeed, this charge should not have appeared and was slated to be removed; we've reached out to the parties involved to remove it and communicate so.

Engaged at the VP level from HubSpot to speak to [redacted] - was referred to [redacted]'s attorney. HubSpot remains open to discussion, either through counsel or directly, to come to an amicable resolution. Our last communication was yesterday looking to connect and discuss options.

Revdex.com:The good people at Hubspot reached out to me and worked everything out to my satisfaction. 
Regards,
**

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to...

complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We had started the conversation regarding the HubSpot portion of the contract the week prior, and continued to speak with the business owner over the course of this week. We have come to an agreement on the HubSpot portion of the contract, and have confirmed together that both parties are amenable...

to the proposed solution.

HubSpot has contacted the customer and we believe we have finally landed on an amicable solution for both parties.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues...

and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[redacted]'s first signed contract with HubSpot was set to renew automatically as part of agreed to terms 45 days prior to its expiration on Jan 13 2016. We ensure that contracts renew automatically so that usage of our service (e.g. business-critical functions like website hosting, automated emails...

to clients, notifications to salespeople, etc.) can proceed uninterrupted in the event of non-response to renewal inquiries (e.g. vacations, wrong email addresses on file, etc.). On January 12th at 5:08pm, 44 days following the auto-renewal of the contract, we received notification that [redacted] did not wish to renew. By that point we had assumed renewal almost a month and a half prior.Following this inquiry on Jan 12, we worked with [redacted] to negotiate a mutually workable solution - we received written confirmation that this was agreeable in addition back in January, too. The mutually agreed-to resolution at the time was to split the difference on the second contract term, with a 6 month buyout of the total 12 month term. HubSpot and [redacted] together actioned this with a revised contract signed by [redacted]. HubSpot applied the cash refund of $6k USD to the card we had on file and followed the new contract terms, wherein we saw consistent weekly usage of the HubSpot platform (there has been usage each week).In April, 4 months into the new/revised 6 month contracted term that had been signed in January, HubSpot received an email from [redacted] similar to this inquiry where we saw a request for $12k payment again, having already refunded $6k of the $12k payment rendered to HubSpotWe'd be interested in understanding what changed since [redacted] signed the new agreement in January and why that is no longer a valid contract halfway through its term despite multiple written confirmations of agreement and a signed new contract that actioned a buyout agreement. Additionally, the request for a $12k payment is a surprise to us and represents a change as well, since we already agreed to a buyout and refunded $6k of the $12k rendered on the second contract.

We have had one of our managers contact the customer and resolve the issue.  Based on conversations with the customer we believe this issue to be closed.

HubSpot worked with [redacted] and we believe we've resolved the issue. We believe the resolution to be satisfactory.

Better Business...

Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. there is a scheduled attorneys meeting for Mon the 4th, so the complaint has yet to be settled
Regards,
[redacted]