[redacted] 's first signed contract with HubSpot was set to renew automatically as part of agreed to terms days prior to its expiration on Jan We ensure that contracts renew automatically so that usage of our service (e.gbusiness-critical functions like website hosting, automated emails to clients, notifications to salespeople, etc.) can proceed uninterrupted in the event of non-response to renewal inquiries (e.gvacations, wrong email addresses on file, etc.)On January 12th at 5:08pm, days following the auto-renewal of the contract, we received notification that [redacted] did not wish to renewBy that point we had assumed renewal almost a month and a half prior.Following this inquiry on Jan 12, we worked with [redacted] to negotiate a mutually workable solution - we received written confirmation that this was agreeable in addition back in January, tooThe mutually agreresolution at the time was to split the difference on the second contract term, with a month buyout of the total month termHubSpot and [redacted] together actioned this with a revised contract signed by [redacted] HubSpot applied the cash refund of $6k USD to the card we had on file and followed the new contract terms, wherein we saw consistent weekly usage of the HubSpot platform (there has been usage each week).In April, months into the new/revised month contracted term that had been signed in January, HubSpot received an email from [redacted] similar to this inquiry where we saw a request for $12k payment again, having already refunded $6k of the $12k payment rendered to HubSpotWe'd be interested in understanding what changed since [redacted] signed the new agreement in January and why that is no longer a valid contract halfway through its term despite multiple written confirmations of agreement and a signed new contract that actioned a buyout agreementAdditionally, the request for a $12k payment is a surprise to us and represents a change as well, since we already agreed to a buyout and refunded $6k of the $12k rendered on the second contract
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowthere is a scheduled attorneys meeting for Mon the 4th, so the complaint has yet to be settled Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Engaged at the VP level from HubSpot to speak to [redacted] - was referred to ***'s attorneyHubSpot remains open to discussion, either through counsel or directly, to come to an amicable resolutionOur last communication was yesterday looking to connect and discuss options
[redacted] 's first signed contract with HubSpot was set to renew automatically as part of agreed to terms days prior to its expiration on Jan We ensure that contracts renew automatically so that usage of our service (e.gbusiness-critical functions like website hosting, automated emails to clients, notifications to salespeople, etc.) can proceed uninterrupted in the event of non-response to renewal inquiries (e.gvacations, wrong email addresses on file, etc.)On January 12th at 5:08pm, days following the auto-renewal of the contract, we received notification that [redacted] did not wish to renewBy that point we had assumed renewal almost a month and a half prior.Following this inquiry on Jan 12, we worked with [redacted] to negotiate a mutually workable solution - we received written confirmation that this was agreeable in addition back in January, tooThe mutually agreresolution at the time was to split the difference on the second contract term, with a month buyout of the total month termHubSpot and [redacted] together actioned this with a revised contract signed by [redacted] HubSpot applied the cash refund of $6k USD to the card we had on file and followed the new contract terms, wherein we saw consistent weekly usage of the HubSpot platform (there has been usage each week).In April, months into the new/revised month contracted term that had been signed in January, HubSpot received an email from [redacted] similar to this inquiry where we saw a request for $12k payment again, having already refunded $6k of the $12k payment rendered to HubSpotWe'd be interested in understanding what changed since [redacted] signed the new agreement in January and why that is no longer a valid contract halfway through its term despite multiple written confirmations of agreement and a signed new contract that actioned a buyout agreementAdditionally, the request for a $12k payment is a surprise to us and represents a change as well, since we already agreed to a buyout and refunded $6k of the $12k rendered on the second contract
Indeed, this charge should not have appeared and was slated to be removed; we've reached out to the parties involved to remove it and communicate so
Revdex.com:The good people at Hubspot reached out to me and worked everything out to my satisfaction Regards, **
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowthere is a scheduled attorneys meeting for Mon the 4th, so the complaint has yet to be settled Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Engaged at the VP level from HubSpot to speak to [redacted] - was referred to ***'s attorneyHubSpot remains open to discussion, either through counsel or directly, to come to an amicable resolutionOur last communication was yesterday looking to connect and discuss options