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Action Air Conditioning Heating & Solar

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Reviews Action Air Conditioning Heating & Solar

Action Air Conditioning Heating & Solar Reviews (3)

Review: The owner, [redacted] agreed to refund at least 15 % of $6240.00 after damages caused by workers. Damages included flooding of entranceway and carpet, workers not latching compressor cover and it falling and smashing into the wall knocking a painting down breaking the grass and ruining the painting, holes in wall and painting needing to be done. Nothing was taken care of by company. I had to take an emergency day off work due to flooding from air conditioner.

After installation, workers turned heat and air on for a few seconds and then left. No turn off valve was installed or secondary drainage installed. I was told installation would take one and a half days, but workers rushed to finish and leave at 5:00 on first day of service. This led to above problems.

Owner promised to refund a minimum of 15 percent and was concerned about his reputation. After only a shut of valve was installed, I had to call owner and remind him of what he guaranteed on the telephone and he sent a check for $500. I am tremendously unsatisfied with the workers and the owners lack of concern and diligence in standing by his ps word on the telephone with me.Desired Settlement: Minimum of $436 for all the damages I have had to replace and repair, not to mention emergency day off work.

Business

Response:

Attached is a copy of the letter we sent to Ms. [redacted] on December 4, 2014 apologizing for her inconvenience and accepting responsibility for the disruption she felt was caused to her by Action Air. Since we did not receive a response from Ms. [redacted], we firmly believed that she was satisfied with our apology, $500 refund and considered the matter closed. The initial intent of sending Ms. [redacted] $500 was for her inconvenience of having to clean up her home and any associated damages. Our goal is to satisfy our customer and we sincerely apologize for her inconvenience. We would love to offer Ms. [redacted] an extension of her maintenance agreement, extending it to 10/15/16 to maintain the efficiency and performance of her equipment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In response to [redacted] stating I did not respond after receiving the $500 check, is a lie. I called several times and reminded him of agreeing to 15 % refund of the $6240.00 for Air/Heat pump installation. He told me in January that he was having a meeting in the afternoon to discuss the matter and would call me back. He did not ever call me back. I would not recommend this company to friends, coworkers, or neighbors where I live. All he had to do was abide to his agreement and send me the $436 that he agreed to pay. There were many damages: holes in the wall, flooding and emergency day from work, broken glass and ruined painting, just to mention the major issues. I am so disgusted with the owner who states he cares about his reputation.

Regards,

Business

Response:

February 11, 2015[redacted]Dear [redacted],Please accept my sincere apology for what you experienced during your comfort system installation. Iassure you it is the exception to the rule. Our company has always taken pride in providing an outstandingcustomer experience.As discussed, please find an additional check for $436.00 to compensate you for your inconvenienceduring your system installation .My personal cell number is ###-###-####. Please contact me personally if I can be of any help inthe future.Sincerely,[redacted]President, CEO

Review: My husband called and scheduled an appointment for Action Air to come out on Friday 9/20/13 and assess our A/C unit that was not working. The gentleman that arrived (his name is [redacted]) was a little odd and gave off very odd vibes. I decided to let him go as with the assessment of the A/C unit because the temps had been over 100 in our area. Mr. [redacted] advised me that he was going to look at the unit and assess what the problem was and that he would be back with an estimate shortly. Shortly after this he returned asking me for our fuses that my husband had replaced. I told him I didn't know where they were and called my husbnad to find out. My husband told me to tell Mr. [redacted] to go ahead and replace them. Mr. [redacted] said "well, they're expensive." My husband said they can't be more than $20 for the fuses and the install, Mr. [redacted] said "Ok" and went back to work. Approximately 15 minutes later Mr. [redacted] walked right in my back door to let me know that the A/C was fixed without knocking or any kind of courtesy. I asked him if it was just the fuses since that was the only thing I had authorized him to install. He said no. Mr. [redacted] said he found the problem was another part of the A/C unit. He said he had already installed the part and that we were "good to go" and that he just needed to collect payment for the parts. I asked him at this time what the parts cost. He informed me that the fuses would be $50, the broken part would be $170 and the trip charge of $67 for a total of $287 plus tax. I said "Wait a minute, you are going to charge me $50 for fuses that should not have been more than $20 plus a part that I never authorized you to install?" Mr [redacted] replied, "Well it's already in, and your A/C is working now so you should just go ahead and pay me." I told him he needed to speak to my husband about this. I called my husband and he spoke to Mr. [redacted] after I explained the situation. My husband told Mr. [redacted] to remove the parts that he installed and to show me the parts that were broken / defective. My Husband also explained to Mr. [redacted] that we never authorized any repairs to be done and that this appointment was only to diagnose this issue. Mr. [redacted] became aggravated with my husband and said that he would remove the parts that he installed for and additional $20 to the trip charge. My husband said fine to have Mr. [redacted] to leave our house because he was making me very uncomfortable and he was concerned for me being alone with this very odd man. Mr. [redacted] removed the parts and showed me what was broken, took my credit card info and left.When you take your car to a mechanic for something that is broken, they don't completely repair it without talking to the owner first, no do they repair it and then demand payment. Also it is unethical to demand payment for removal of parts that were never authorized to be installed, no matter how you had to figure out how the item was broken!Desired Settlement: My Husband and I would like the Owner of the comapny to formally apologize to us for the way his employee acted & treated us. Their actions of installing parts without approval or authorization is wrong! We also request the refund for the removal charge which is $20. This company has SEVERAL complaints on other websites (i.e. yelp) for poor customer service and other issues. I suggest Revdex.com look into continueing to have them as a member since there are so many dissatisfied customers.

Business

Response:

Dear M[redacted],

Please accept our apologies that you felt uncomfortable with our Service Technician in your home.

As a rule it is mandatory for all of our technicians to have a back ground check and drug testing

prior to employment with our company. As a matter of fact, we just ran full back ground and drug

tests as recently as this month, October 2013, on all of our Service Technicians to provide our

customers with additional peace of mind while we are servicing their equipment in their homes.

Mr. [redacted] has been a trustworthy, loyal employee of Action Air since 2005, with a very successful

work history. We apology again that you were uncomfortable and for the miscommunication regarding

the relay of information with your husband and Mr. [redacted].

We are enclosing a check, as you requested, for a refund of the $20.00 for removing the fuses that

we installed.

Review: After paying in full and signing an invoice to that effect on 01/11/2013 , this company sent an addtional bill with out explaining what the additional charges were for on 01/28/2013. Called numerous times and got the run around. My son called on 05/13/2013 and they didn't return his call. He called again and they couldn't find an itemized bill or reason for additional charges. They said "the owner might have it in his file" and that he, [redacted] was out for a week. The last bill was threatening to go to Collections. I'm an 83 year old senior and feel stressed out over this ordeal and treatment and am fearing for my credit status. How can this company be billing me and threatening me and no one there has any idea what the additional charges are for, after 4 months of calling them and worrying ? I feel that this is one of those businesses that preys on senior citizens. They also refused to sign my SDGE rebate application.Desired Settlement: The charges should be dropped. No other services were rendered. I did not sign another invoice for other services and no one at the company can tell me why I'm being billed for 4 months even though they have my information on their computer.

Business

Response:

Re: Complaint ID [redacted]

Our records show that Mr. [redacted], son of [redacted], telephoned our office on Monday, May 13, 2013 asking to speak to [redacted] who is out of the office on vacation until Monday, May 20, 2013. As the temperatures over the weekend were blazing hot our office was inundated with telephone calls nonstop; consequently I was unable to return Mr. [redacted]'s call until Tuesday, May 14, 2013 on [redacted]'s behalf. At approximately 9:45 a.m., I returned the call to Mr. [redacted] and was able to leave a voice message. Mr. [redacted] returned my call later that afternoon.

During that conversation, Mr. [redacted] believed that after speaking to his mother, [redacted], that she had not received the invoice in question and that she had in fact received her rebate that she believed was missing. I notifed Mr. [redacted] that I would need to investigate furthe and would call him ASAP.

Upon further review of the file and conversing with [redacted] on the telephone while he was on vacation, I discovered that the invoice in question was intended for the other contractor whom our original proposal was addressed to. [redacted] promptly called Mr [redacted] as the representative for his mother, [redacted], and we have followed up with a letter (see attached).

Please let me know if there is any additional action that needs to be taken on Action Air's part.

Please note, I have replaced [redacted] and believed that I have made the appropriate changes for the Revdex.com contact information however, please advise if I need to do anything further.

Sincerely,

Office Manager

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Description: Heating & Air Conditioning, Air Conditioning Repair, Air Duct Cleaning, Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Contractors - Solar Energy, Air Conditioning Contractors & Systems, Heating Contractors

Address: 2750 S Santa Fe Ave, San Marcos, California, United States, 92069

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