Action Appliance Service

Dear [redacted] : Banco Popular North America (“BPNA”) is in receipt of your inquiry submitted through the Revdex.com on January ***, Thank you for taking the time to inform us of your concernsSuch correspondence allows us the opportunity to review our processes to ensure we provide our customers with the best service possibleWe reviewed our records and can confirm that account ending in [redacted] was opened on January ***, and that the Welcome Package documents were mailed on We can also confirm a call was made to Popular Direct Care Center on 012017, informing that no Welcome Package had been received and that Sergio, our Care Center Representative, took care of said callTo ensure our Customer Service is always to our customer’s standards, a formal complaint was filed on the Jan [redacted] call and the proper corrective steps were takenFinally, we can confirm that on the EDD questionnaire, originally sent on the Welcome Package, was completed over the phone with the assistance of an Online Account Opening Support Department representativeWe reviewed our records and can confirm that the Signature Card is the only document pending at this momentEven thought said document was mailed again on 012017, enclosed you will find a Signature Card for your convenienceIf you haven’t already done so, once completed please return using the enclosed business reply envelopeYou can also send it by fax (###-###-####) or by email: [redacted] Once again, we appreciate you taking the time to write us and we apologize for any inconvenience this situation may have causedSincerely, Marion MR [redacted] Product Management

[redacted] Dear [redacted] : [redacted] North America (“BPNA”) is in receipt of your inquiry submitted through the Revdex.com on January **, Thank you for taking the time to inform us of your concerns Such letters allow us the opportunity to review our processes to ensure we provide our customers with the best service possibleWe reviewed our records and can confirm that you requested for your accounts ending in [redacted] and [redacted] to be closed on November **, Unfortunately, due to the Thanksgiving Holiday (November **, 2016) the closeout request for your accounts was not received by our Servicing Unit in time to process your request and your direct deposit scheduled for December *, was received as scheduledWe reviewed our records and can confirm that on January **, 2016, a request was submitted to return your check to the US TreasuryPlease allow 7-business days for this request to be completedOnce the return of your funds is complete, we will proceed with the closure of your accountWe reviewed our records and can confirm that your savings account ending ***, received a scheduled interest payment in the amount of $cents three business days after your closure requestSubsequently, this caused the account to maintain an active statusWe reviewed our records and can confirm that on January **, 2016, your account ending in [redacted] was debited the aforementioned interest amount and sent to you in a cashier’s check via certified mail to your address on fileWe can confirm that your account ending in [redacted] has been closed as of January **, We apologize for any inconvenience you may have experiencedOnce again, we appreciate you taking the time to write usSincerely, Julio ER [redacted] VP, Bronx Area Manager CC: Revdex.com

Banco Popular North America (“BPNA”) is in receipt of your inquiry submitted through the Revdex.com on September **, Thank you for taking the time to inform us of your concernsSuch correspondence allows us the opportunity to review our processes to ensure we provide our customers with the best service possibleWe reviewed our records and can confirm that on August **, the account ending in [redacted] was openedWe reviewed our records and can confirm that the first ACH credit (out of a total of 4) was returned by the Receiving Depository Financial Institution (RDFI) for Non Sufficient Funds (NSF)Please note this was within the first few days of account openingWe reviewed our records and identified inconsistencies within your account during the screening process; which is performed after a new online account is openedTherefore, the business exercised its reserved right to deny the new account applicationOnce again, we appreciate you taking the time to write usSincerely, Marion MR [redacted] Product Management

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The business did not adequately address the complaintThey did not tell me what information they want In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Dear [redacted] : Banco Popular North America (“BPNA”) is in receipt of your inquiry submitted through Revdex.com (Revdex.com) on August **, Thank you for taking the time to inform us of your concernsSuch correspondence allows us the opportunity to review our processes to ensure we provide our customers with the best service possibleOn your inquiry, you requested assistance to obtain a payoff statement of your loanWe reviewed our records and can confirm that you contacted our Care Center Unit, but we couldn’t verify your identity when we asked for your Date of Birth; we asked you to provide us with a copy of your ID, along with a written request of the payoff statementWe received the written request on August **, 2017, and the Payoff statement was provided to you via email on August **, 2017; We can also confirm that loan was paid off effective August **, 2017, and currently we are in the process of releasing the collateral, which will be completed within the next days from the payoff dateOnce again, we appreciate you taking the time to write usSincerely, Damaris T [redacted] Loan Servicing & Escrow Supervisor

Hello,Can you provide us more information?

[redacted] Dear [redacted] : Banco Popular North America (“BPNA”) is in receipt of your inquiry submitted through the Revdex.com on November *, Thank you for taking the time to inform us of your concernsSuch correspondence allows us the opportunity to review our processes to ensure we provide our customers with the best service possibleWe reviewed our records and can confirm that on October **, you inadvertently received a communication regarding the Popular Bill Pay serviceThe communication, which stated that you needed to complete a payment before November **, in order to keep the account active, was sent in errorOur records indicate that your account ending on [redacted] was closed on July **, Please accept our apologies for the errorOnce again, we appreciate you taking the time to write usSincerely, Vilmarie G [redacted] Product Development Director CC: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Good day, MrJulio ER [redacted] **Thank you very much for your response, research and aid in getting this matter resolvedAccording to the information you've previously provided, it took more than full business days for your company's Servicing Unit to process closing the accountsPersonally, that delay was unprofessional and caused me a great deal of distress; for even up to this very day, I've yet to receive that payment within my new bank accountEven though, your apology on behalf of your company's negligence is still received in gratitudeReceipt of the interest check you informed me of via my mailing address for my old savings account shall be deposited at my earliest convenienceThank youThe only remaining questions I have are as follows: Is the checking account# ending in [redacted] finally closed? If so, on what date was this completed? Again, your courteous, professionalism, service and time rendered in assisting me with this matter is highly appreciatedPeace~ Sincerely, [redacted] Sent on: 2:33:PM In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] ***Re: Complaint # [redacted] ; Dear [redacted] :Banco Popular North America (“BPNA”) is in receipt of your inquiry submitted through Revdex.com (“Revdex.com”) on October **, Thank you for taking the time to inform us of your concernsSuch correspondence allows us the opportunity to review our processes to ensure we provide our customers with the best service possibleWe reviewed our records and can confirm that a lien was placed against your account on September **, due to a tax levyWe reviewed our records and can confirm that you contacted telephone banking on September **, and September **, about the aforementioned lienWe reviewed our records and can confirm that a conditional release was received by the bank on October **, and subsequently, your funds in the amount of $were released the same dayWe reviewed our records and identified that you traveled internationally on or about September **, and that as a precautionary measure your card was blocked on September **, We reviewed our records and identified that notes placed on your file indicated to verify the account holder, and upon completion of the verification process your card was unblocked on October *, 2016.We reviewed our records and can confirm that as a measure of good faith your account was credited in the amount of $on October **, for the non-sufficient funds fees assessed and we received your confirmation that your card was working.Once again, we appreciate you taking the time to write us.Sincerely,Anuli O***Branch Manager

Technician went to Ms. Day's home and found her refrigerator not cooling, problem was that door gaskets along with start device and electronic board needed to be repaired. Made the customer aware of that it was recommended not to use unit due to over working the fan motor. Installed the parts and...

unit needs 24 hours to cool. She called back stating that unit still not cooling, technician went back and found that the compressor had failed and that it would be more of a cost to repair (unit had been running while waiting for parts) she paid a total of $666.19, Action Appliance refunded her $325.80 for the parts that we were able to return. Some parts are not returnable when special ordered in which her gaskets that amounted to $253.17 happens to be a total we had to absorb.We offered to fix the compressor which is the most expensive repair on a refrigerator in which she opted not to repair.We apologize for any inconveniences.SincerelyJanet M[redacted]

Regarding the complaint on the dryer repair the call came in May 6, 2015 and was scheduled for May11,2015. The technician did not have the parts on his trucks owe had to order and return to customershome, that was done on May 19, 2015. Action Appliance provides a 90 day warranty on parts and a 30day...

warranty on LABOR, it is stated on our invoices. Ms. [redacted] phoned us on July 7,2015 statingthat her dryer was not working. I told her then that it was out of the labor warranty however if it wasthe parts that we installed they would be under the warranty and replaced free of charge, but a servicecall may be charged In the amount of $69.50. She didn’t feel that she Should pay I also explained that heusually cuts a break on the labor charge due to it being right out of the labor warranty. She chose to getanother company who then stated that we installed the wrong part, again if the part was defective wewould have replaced FREE of charge. I understand her frustration but this is a warranty policy andclearly stated on invoice. In the event of her getting another company she not only paid for another beltbut his service fee as well??We apologize for inconveniencing this customer however we do feel we gave a fair chance to rectify.Thank you for your time with this matterTom M[redacted]

The response states "it was recommended not to use unit due to over work the fan motor"  "(unit had been running while waiting for parts.)"I did not run the refrigerator from November 4th on.  That is a lie.  I was lucky enough for the weather to be cold so I kept my groceries in the garage and frozen items in the deep freezer in my basemen.t   The compressor should have been tested and found faulty on the first visit not 7 weeks later.  If the technician could not fix the unit he should have said so in the first place.  Later if the technician discovers that he can not fix the unit and the other recommended repairs were not necessary the customer should be made whole   That is the cost of doing business.

Review: My refrigerator stopped working on November 4th 2014. After calling Sears and having over a month wait for a technician I remembered passing Action Appliance on my way to work and called them. The secretary told me that a owner/technician, Tom, could be to my house that afternoon. The technician was prompt diagnosed my refrigerator as having broken gaskets that caused the motor to work to hard to cool and burned out the computer board. He assured me that it was not the pump and that it would $666.19 to replace the gaskets, condenser fan motor and computer board as apposed to over $1000.00 for a new fridge. He needed $266.19 that day to order the parts. He assured me that all the parts would be in and fixed with in the week.

On November 12, 2014 I called Action Appliance and talked to the secretary. The parts are not in yet.

I called on November 18, 2014 the parts are on back order.

November 24, 2014 I called again the parts are still not in.

December 3, 2014 I talked to Tom the owner he will call when the vendor is back from lunch. Will call me when he hears.

December 4, 2014 I did not hear from Tom so I called back. He did not call the vendor does not know when the part will be in.

December 8, 2014 I called again. The part is in he will come Wednesday December 10, 2014 to install the parts.

December 10, 2014 installed the mew parts. A little less than an hour. Tom told me that it will take 24 hours for the fridge to cool and not to put food in yet. I paid the remainder or the balance $400.00

December 12, 2014 Fridge still not cold. I called Action Appliance. Tom came looked at the problem wanted $64.20. I did not pay this time. Waiting for it to get cold.

December 15, 2014 Fridge still not to temperature. Called Action Appliance again. Tom tells me to wait another 24 hours.

December 17, 2014 Tom came again because the fridge still was not getting cold enough. He told me today that he can't fix it. It's the pump now. Stripped the fridge of all the parts he installed. Said he could get me $250.00 for the board and fan. Maybe if he breaks the seals he could get money for those too. He told me that he could not be held responsible for the cost of the parts when they did not fix the fridge. I feel he is the one that diagnosed the problem with the fridge, he is the one that told me he could fix the problem. If it was the compressor on November 4, 2014 he should have diagnosed it then and not strung me along for six weeks with out a fridge saying the parts would be coming in and then in the end not be able to fix the problem anyway. Tom left in such a hurry that he forgot his flashlight in the fridge.

[redacted]At this point I bought a new fridge.

January 7, 2015 I called and asked how much money I can expect back from the parts. I was put on hold. Tom was not in. The secretary claims that a refund check was mailed to me on December 19th or 20th. January 7, no sign yet.

January 8, 2015 check arrives in the mail for $325.00.

January 10, 2015 I cashed check.

January 12, 2015. I called Action Appliance and thanked them for the check and let them know that I am waiting on the other half of the money from the door seals.

February 9, 2015 I call Action Appliance to find out what happened with the refund on the door seals. The secretary tells me that Tom is home sick. they will call me tomorrow about door seals.

April 2, 2015 I drove to Action Appliance. Returned Tom's flashlight and talked to the secretary. Secretary told me that they were still waiting to hear from GE. She wrote down all of my information in a spiral bound notebook and sent me on my way saying that she would call when she heard anything.Desired Settlement: Ideally I would like to be made financially whole. I will let go the inconvenience it was to be strung along week by week saying the parts were coming while I lived without a refrigerator for six weeks.

Business

Response:

Technician went to Ms. Day's home and found her refrigerator not cooling, problem was that door gaskets along with start device and electronic board needed to be repaired. Made the customer aware of that it was recommended not to use unit due to over working the fan motor. Installed the parts and unit needs 24 hours to cool. She called back stating that unit still not cooling, technician went back and found that the compressor had failed and that it would be more of a cost to repair (unit had been running while waiting for parts) she paid a total of $666.19, Action Appliance refunded her $325.80 for the parts that we were able to return. Some parts are not returnable when special ordered in which her gaskets that amounted to $253.17 happens to be a total we had to absorb.We offered to fix the compressor which is the most expensive repair on a refrigerator in which she opted not to repair.We apologize for any inconveniences.SincerelyJanet M[redacted]

Review: We contacted Action Appliance when our refrigerator stopped cooling properly. We chose their service because they were able to come out quickly to see what the issue was. Their technician came out, diagnosed the problem, and explained the required amount due. He told us that he required $125 down as a service call, and then would have us pay the balance when the work was completed. He came back a week later and completed the work. Approximately a week later, we discovered that the refrigerator was, again, not cooling properly. We contacted Action Appliance again to let them know that the fridge was not cooling again. The day that the tech was supposed to come out (Tuesday, 10-Dec-2013), he called to inform us that he was ill and said he would have to reschedule. He did not call to reschedule and when we called the company, initially, we could not reach anyone. We placed multiple calls to all of the numbers listed on their website, and could reach no one. We continuously got an outgoing message that they were currently closed. These calls were placed at many different points throughout the day. When we finally reached someone, they claimed that he would be out on Saturday. He did not show up on Saturday and when we called, we got an outgoing message saying that they were closed and we would have to call back on Monday. We called them back and they began claiming that they called and left voicemails for us to contact them to reschedule. They claimed that they left messages on my home phone as well as on my son's girlfriend's mobile phone. We received no messages. Because the food in our fridge/freezer was going bad and we could not reach Action Appliance, we contacted another company to come and repair it. The tech from the other company told us that the part that Action Appliance had replaced was not even the part that had gone bad, and that it was a computer issue.Desired Settlement: The total bill was $248.21. We would like to have a complete refund.

Business

Response:

This letter is to inform you that the custmer listed for case #9894273 had their refrigerator

serviced by our company on 11/26/2013. We had originally been out to diagnose the unit on

11/12/4013 we required a $125.00 deposit down for a part order. The customer paid this with

their Discover credit card that was ran on 11/12/2013. We then went back to the customer’s

home on 11/26/2013 to do the part instaliation. The customer paid the remaining balance of

$123.21) with the same Discover credit card. On 1219/2013 the customer called back in stating

that the unit was not cooling enough so he had been scheduled for 12/10/2013 the customer

did not answer the phone the day before when we were calling to give the 2 hour window time

frame for the next day appointment. They then called later on in the afternoon on 12/10/2013

stating that no one had showed up & wanted to reschedule. I

explained no one had answered

our telephone calls & that we have since then moved out of the area; we then rescheduled the

customer for 12/11/2013. On 12/11/2(113 the customer did not answer the phone yet again so

we did not go back out to their home because we could not get into contact with them. The

following day we received a voice mail from the customer asking it they were on the schedule

for Saturday 12/14/2013; which they were never scheduled for this particular date. We have

not since then heard back from the customer and now have a dispute for his credit card being

run for these amounts. As stated on our invoices (see attached) we honor a 30 day labor

warranty & a 90 day part warranty. The customer did not make themselves available for us to

rectify the repairs & now wants their money back for a repair that was completed almost a

month ago & the customer is never home for us to try and resolve the issue. Thank you for your

time with this matter.

Consumer

Response:

We never received any phone calls from the business to reschedule service. They claim to have called both numbers listed in their records and left voicemails, however we never received a message on our home answering machine, nor did my son's girlfriend receive a voicemail on her mobile phone. When she spoke with the receptionist/customer service associate about the matter, they told her that they called her phone, to which she responded that she never received a voicemail. The woman to whom she was speaking said she made the calls and left the voicemails, yet claimed to 'no know anything about' leaving a voicemail for my son's girlfriend.

Business

Response:

As stated in the prior response to this customer's complaint the customer's original completed call was on 11/26/2013 where the refrigerator that was not cooling had been repaired and was functioning at this time. The customer phoned back into our office on 12/09/2013 stating that the freezer was not cooling enough. We scheduled the customer on 12/10/2013 at the time of making the appointment the customer was concerned that we were not able to get out there that same day that they had called to inform us that there was still an issue with the unit. We contact our customers the day before in the afternoon/evening time to provide them with a 2 hour window; the customer informed us to please contact him on specific telephone # of ###-###-#### at this point this means we had now been given 3 different telephone # to reach the customer. We did not get in touch with the customer the day before when calling to give the 2 hour time frame, so we tried again on the number that he had provided to be reached at on 12/10/2013. No one answered our call at the time that morning & phoned back into our office later that afternoon. At this time we explained to the customer the technician was no longer in the area and would have to now reschedule for the following day which would be 12/11/2013. On 12/11/2013 the customer again did not answer the phone to let us know that someone would be available for us to come back out; again we were calling the ###-###-#### # that was provided & the home # of ###-###-####. We did not hear back from the customer until the following day we received a voice mail from them stating that they thought they were on the schedule for Saturday 12/14/2013 which they were never scheduled for that date we had not been in contact with them to even reschedule from the date of 12/11/2013 due to not getting an answer when calling them. We then never heard back from the customer after receiving their voice mail that day & then just started receiving Revdex.com complaint letters and credit card dispute letters. Again we have a warranty that we honor & due to the customer not being available to answer our calls to come back out we cannot refund them any money because they did not give us a chance to make good on our repairs & to honor our warranty they chose to move forward with another company & now are looking to get their money back from us for a repair that had already been made and was working for a week before they called in to state it wasn't. Thank you for your time with this matter.

Review: I called Action Appliance to fix a refrigerator water leak on January 24, 2013. They came and said they had to order a part, they came back April 10, 2013, April 23, 2013 and April 30, 2013, water still ran out from under the refrigerator after all this and they said they had to order another part. I am still without the refrigerator being repaired and the owner will not return my calls. I have payed them $210.35 and no repair being done. To date they have been here 8 times for repair and have not repaired the refigerator ice maker.Desired Settlement: I would like my money refunded and I will find someone else for repair service.

Business

Response:

August 6,2013

In regards to this customer's refrigerator leaking issue we did try multiple times to rectify the problem. We were unfortunately able to do so; we will be refunding this customer her whole payment of $210.35, She can expect to receive this payment within the next 30 days from the date of this letter. We apologize for the inconvenience we have caused used to this customer. Thank you for your time with this matter.

Consumer

Response:

The company has not followed through with the promised refund

Business

Response:

September 9,2013

**This customer's refund of $210.35 was out sent out to tht customer on 9/6/2013 and should be receiving it soon.

Thank you

Review: I contacted Action Appliance concerning a "Westinghouse" refrigerator when the icemaker was not working. A representative came to my home and looked at the appliance...stating that a new icemaker was needed. The price of the icemaker was $150.00. This amount would have to be sent in advance to order the part. I consulted my husband and we decided to go ahead and order the part...this was December of 2013. The payment was sent and the part was ordered. I was contacted when the part arrived and an appointment was scheduled for installation. When the representative arrived and started the process to install the new part it was discovered that there was a problem with the "motherboard" and to install a new icemaker without a new "motherboard" would be counterproductive. The representative left with the new icemaker and stated that I should call when a decision is made to have both a new motherboard and the new icemaker installed. My husband and I decided against the installation of either item. This informatin was relayed to this company. I received a call back from "[redacted]" stating that I would receive a full refund of $150.00 as soon as they received a credit from the ordering company. This should be by the end of January 2014. I am still waiting on this refund and have contacted the company on several different occasions requesting information on the status of this refund. It will soon be May.Desired Settlement: I would like this refund as stated as soon as possible.

Business

Response:

Review: My refrigerator stopped working on November 4th 2014. After calling Sears and having over a month wait for a technician I remembered passing Action Appliance on my way to work and called them. The secretary told me that a owner/technician, Tom, could be to my house that afternoon. The technician was prompt diagnosed my refrigerator as having broken gaskets that caused the motor to work to hard to cool and burned out the computer board. He assured me that it was not the pump and that it would $666.19 to replace the gaskets, condenser fan motor and computer board as apposed to over $1000.00 for a new fridge. He needed $266.19 that day to order the parts. He assured me that all the parts would be in and fixed with in the week.

On November 12, 2014 I called Action Appliance and talked to the secretary. The parts are not in yet.

I called on November 18, 2014 the parts are on back order.

November 24, 2014 I called again the parts are still not in.

December 3, 2014 I talked to Tom the owner he will call when the vendor is back from lunch. Will call me when he hears.

December 4, 2014 I did not hear from Tom so I called back. He did not call the vendor does not know when the part will be in.

December 8, 2014 I called again. The part is in he will come Wednesday December 10, 2014 to install the parts.

December 10, 2014 installed the mew parts. A little less than an hour. Tom told me that it will take 24 hours for the fridge to cool and not to put food in yet. I paid the remainder or the balance $400.00

December 12, 2014 Fridge still not cold. I called Action Appliance. Tom came looked at the problem wanted $64.20. I did not pay this time. Waiting for it to get cold.

December 15, 2014 Fridge still not to temperature. Called Action Appliance again. Tom tells me to wait another 24 hours.

December 17, 2014 Tom came again because the fridge still was not getting cold enough. He told me today that he can't fix it. It's the pump now. Stripped the fridge of all the parts he installed. Said he could get me $250.00 for the board and fan. Maybe if he breaks the seals he could get money for those too. He told me that he could not be held responsible for the cost of the parts when they did not fix the fridge. I feel he is the one that diagnosed the problem with the fridge, he is the one that told me he could fix the problem. If it was the compressor on November 4, 2014 he should have diagnosed it then and not strung me along for six weeks with out a fridge saying the parts would be coming in and then in the end not be able to fix the problem anyway. Tom left in such a hurry that he forgot his flashlight in the fridge.

[redacted]At this point I bought a new fridge.

January 7, 2015 I called and asked how much money I can expect back from the parts. I was put on hold. Tom was not in. The secretary claims that a refund check was mailed to me on December 19th or 20th. January 7, no sign yet.

January 8, 2015 check arrives in the mail for $325.00.

January 10, 2015 I cashed check.

January 12, 2015. I called Action Appliance and thanked them for the check and let them know that I am waiting on the other half of the money from the door seals.

February 9, 2015 I call Action Appliance to find out what happened with the refund on the door seals. The secretary tells me that Tom is home sick. they will call me tomorrow about door seals.

April 2, 2015 I drove to Action Appliance. Returned Tom's flashlight and talked to the secretary. Secretary told me that they were still waiting to hear from GE. She wrote down all of my information in a spiral bound notebook and sent me on my way saying that she would call when she heard anything.Desired Settlement: Ideally I would like to be made financially whole. I will let go the inconvenience it was to be strung along week by week saying the parts were coming while I lived without a refrigerator for six weeks.

Review: I contacted Action Appliance to repair my dryer. It was making a screaching noise. The technician came out to diagnosis the problem and stated that we needed drum rollers and a pulley belt. He ordered the part and returned a week or so later to install them. The dryer stopped making the screaching noise but was not as quiet as it was previously and slowly over a period of the next few weeks became louder again. I contacted Action Appliance and was informed that it was past the time period for the labor warranty and I would have to pay service call fee of $100 for tech to come out to look at it again. I chose to shop around for a less expensive company. I contacted Norris Appliance per a friends recommendation and the fact that they had a less expensive diagnostic fee. After looking at the dryer the tech from Norris stated that the wrong belt was installed and that is why it was again making the noise. He suggested contacting the other company for a refund for the part (since it was not correct) and the labor cost to install it. I contacted Action Appliance to explain the situation and was told the owner would contact me. After not hearing from anyone for 2 weeks, I contacted them again and was told by the receptionist that they did not feel they used the wrong part and just because another company said it was the wrong part I should not believe them. They do not feel it was the wrong part. She basically told me they were not going to do anything to try and rectify the problem. I told her I have the belt and they could see it and investigate but she made it clear they were not interested in looking into it or trying to resolve the problem.Desired Settlement: I would simply like refunded the cost of the incorrect belt and the labor cost involved in installing the belt.

Business

Response:

Regarding the complaint on the dryer repair the call came in May 6, 2015 and was scheduled for May11,2015. The technician did not have the parts on his trucks owe had to order and return to customershome, that was done on May 19, 2015. Action Appliance provides a 90 day warranty on parts and a 30day warranty on LABOR, it is stated on our invoices. Ms. [redacted] phoned us on July 7,2015 statingthat her dryer was not working. I told her then that it was out of the labor warranty however if it wasthe parts that we installed they would be under the warranty and replaced free of charge, but a servicecall may be charged In the amount of $69.50. She didn’t feel that she Should pay I also explained that heusually cuts a break on the labor charge due to it being right out of the labor warranty. She chose to getanother company who then stated that we installed the wrong part, again if the part was defective wewould have replaced FREE of charge. I understand her frustration but this is a warranty policy andclearly stated on invoice. In the event of her getting another company she not only paid for another beltbut his service fee as well??We apologize for inconveniencing this customer however we do feel we gave a fair chance to rectify.Thank you for your time with this matterTom M[redacted]

Review: I paid Action Appliance to diagnose and repair a dishwasher. I was told it needed a new motor that would need to be ordered. We were required to pay a $100 deposit and after not hearing a word for over a month we called repeatedly to no avail. I finally spoke to the owner, after six weeks had passed, who stated that part had just arrived. I was told the technician would be at my home between 12 and 2. I never heard a word from anyone and he did not arrive that day. I arranged for another repair date and although late in arriving the technician replaced the dishwasher motor and I paid an additional $167.50. The repair did not resolve the issue and Action Appliance has not responded to any of my civil inquires.Desired Settlement: I feel Action Appliance has shown that they lack competence in appliance repair and even less in basic customer service. I have no reason to believe they will honor their parts and services warranties to repair my dishwasher and believe they will continue to ignore my calls. I believe the only resolution would be a $267.50 refund that I will be able to use towards a more qualified repair service.

Business

Response:

August 6,2013

In regards to this customer's dishwasher wc will be refunding him everything but our service call of $61.95 + tax (4.34) ¦= $66.29 since we do have a motor that has been installed in the unit. This customer will be receiving a refund of $201.21 within the next 30 days from the date above. We apologize for inconveniencing this customer with having? a delay on our end with receiving the parts and scheduling conflicts. We strive to work harder on satisfying our customers and unfortunately we were not successful in this case. Thank you for your time with this matter.

Owner Action Appliance Services

Consumer

Response:

Co has not sent refund as promised

Business

Response:

December 19, 2013

This letter is to inform you that we would like to update the above ID in stating that the customer has been sent a refund check in the amount of $201.21 on December 18, 2013; if you could please update the complaint under our review listing. Thank you for your time with this matter.

Consumer

Response:

I have not received any check as of 12/20.