Action Automotive

MESSAGE FROM BUSINESS:On 12/21/we did perform the requested repairs on [redacted] 's carIncluded was replacing the valve cover gaskets, replacing the transmission line, replacing o rings in the power steering pump.On or around 10/29/I spoke with [redacted] and asked her to bring her car back in so we could check the work which she was questioning, when she brought in the car I personally brought the car inside and put it on the lift so it could be checkedAt this time she had put approximately 20,miles since our repair and had never called or questioned the work during that time.I checked the car and found that the power steering line was leaking, (not part of our original repair) and that the engine rear main seal was leaking not the valve cover gasketsI actually took [redacted] *nto the shop and under the car to show her exactly what and where it was leaking fromI also told her that I would repair the power steering line for her at no charge since it was actually a small repair but could not do it at that exact time.I told her that she should go back to the [redacted] dealer and have them recheck the oil leak diagnosis.Our shop gives a month or mile warranty on all repairs that are labor related, but would have definitely either fixed or helped her out if the valve covers had actually have been leaking.I have been in business for yearsWe always stand behind our work and would NEVER charge someone for any type of work and not actually do it Which is what she was actually accusing me of doing if you and any question regarding this matter please feel free to call me anytime [redacted] ###-###-####

Revdex.com:
At this time, I have not been contacted by Tungsten Marine auto parts regarding complaint ID 10734808.
Regards,
[redacted]