Action Carpet Cleaning, Inc.

I have receive a response but via email was sent several times and Intelecenter &COA and I appreciate the credit and however why a charge for a transcipt that part was misleading because I use my own recorded messages for annoucementsCOA & Intelecenter communications need to check there phone system a testing no one seem to ever answer the phone and finally a good response an customer service the credit it was unbelievable and showing good merited concerns as a businessKudos to thus business problem have been solve
Better Business Bureas
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This customer signed up for a website management system with our company, COA Network under the Freedom at Home Team group for use with the Ameri-Plan business they are a part of. This was signed up for on 9/15/16.  There is no contract and it is a month to month service that can be cancelled...

at anytime.  In this case it was not cancelled.  The account was cancelled when the customer called in on 2/3/17.  There is a past due balance which she was made aware of at that time.  The amount due is $36.95.  We will waive that as a courtesy. The previous charges will stand as we have no reason to think this account was not signed up for by the account holder.  If the customer truly does not recognize the reasons she was charged and has no idea what they are for then she really needs to dispute them with her bank as she may be the victim of credit card fraud. At this time we have cancelled the account and waived the final bill.

This customer actually signed up for the $19.95 per month plan, but seems to have missed the specifics.   There was a one-time $15 Activation Fee, they signed-up for the Voice Transcription Add-On for $10.00 per month, their credit card was declining which resulted w/ a $10 Late...

Fee.  This combined w/ the standard fee's associated  with the account resulted in the price the customer was charged. We tried to reach them several times to go over this but the phone number provided kept saying "The Person You Are Calling is Driving"  The customer cancelled this account on 4/11.  We have waived the balance due of $64.95 and issued a full credit to their credit card for the $64.95 charge in question as a courtesy.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
There are a few misleading statements in COA's response.  They are well aware from my conversation with their two rude employees that I did file a claim with [redacted] as soon as I became aware of the charges.  [redacted] shut down the debit card that COA was using to get to my account.  [redacted] reversed the charges.  COA still persisted with charging the account through the new debit card.  I made COA aware that I did not authorize anything to be charged.  I did not use the services they are accusing me of. I also contacted the Ameriplan as well as [redacted] and the charges were reversed to my account.  I reported this to my bank in September.  However, Ameriplan did not reverse all charges until December 2016 as long as COA does not ever contact me or try to charge my account for something I did not create.  I am fine with their response.
Regards,
[redacted]

The customer in this complaint signed up for a FocalPoint website management/marketing system for use w/ the Freedom at Home Team (Ameri-Plan) business they are a part on 4/5/17.  The system cost $17.95 monthly.  Other than one call within the same week of sign-up we show no record of...

hearing from this customer.  It is most likely they cancelled their membership w/ Ameri-Plan and not with us.  We are two totally different business's, we simply provide these tools to their members.  Below is the contact log from the day the customer called.We are willing to work with her on this balance to bring it down some.  09/25/17 12:27:27 PM Inbound CallCustomer called after 75 days of past due notices, she was finally going to call in. Explained the account. Explained the balance. Explained her responsibility to the account. Explained that no cancellation attempts have ever been made. Explained that cancelling with Ameriplan does not cancel her FP account. Customer refused to resolve the balance and cancel her account in good standing. She claimed that we could not make her pay and she was going to report us for trying to make her pay the outstanding balance. I explained that you could not report a company for them expecting their customers to pay for the services they signed up for.