Action Carpet Cleaning

Our carpet looks GREAT & we couldn't be happier! *** came out & cleaned our carpet & did a wonderful job He was on time, very professional, very knowledgeable, & very reasonable in regards to price We would definitely recommend Action Carpet Cleaning & plan on using *** again when we need our carpets cleaned

The customer in this complaint signed up for a FocalPoint website management/marketing system for use w/ the Freedom at Home Team (Ameri-Plan) business they are a part on 4/5/ The system cost $monthly Other than one call within the same week of siwe show no record of hearing from this customer It is most likely they cancelled their membership w/ Ameri-Plan and not with us We are two totally different business's, we simply provide these tools to their members Below is the contact log from the day the customer called.We are willing to work with her on this balance to bring it down some 09/25/12:27:PM Inbound CallCustomer called after days of past due notices, she was finally going to call inExplained the accountExplained the balanceExplained her responsibility to the accountExplained that no cancellation attempts have ever been madeExplained that cancelling with Ameriplan does not cancel her FP accountCustomer refused to resolve the balance and cancel her account in good standingShe claimed that we could not make her pay and she was going to report us for trying to make her pay the outstanding balanceI explained that you could not report a company for them expecting their customers to pay for the services they signed up for

The owner of Action Carpet Cleaning arrived at the time he said he would He was very professional cleaning the carpeting using a truck mounted hot water extraction machine The carpeting now looks like new even though it is years old I'm very happy with the value received from this provider

This customer actually signed up for the $per month plan, but seems to have missed the specifics There was a one-time $Activation Fee, they signfor the Voice Transcription Afor $per month, their credit card was declining which resulted w/ a $Late Fee This combined w/ the standard fee's associated with the account resulted in the price the customer was chargedWe tried to reach them several times to go over this but the phone number provided kept saying "The Person You Are Calling is Driving" The customer cancelled this account on 4/ We have waived the balance due of $and issued a full credit to their credit card for the $charge in question as a courtesy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. There are a few misleading statements in COA's response. They are well aware from my conversation with their two rude employees that I did file a claim with [redacted] as soon as I became aware of the charges. [redacted] shut down the debit card that COA was using to get to my account. [redacted] reversed the charges. COA still persisted with charging the account through the new debit card. I made COA aware that I did not authorize anything to be charged. I did not use the services they are accusing me of. I also contacted the Ameriplan as well as [redacted] and the charges were reversed to my account. I reported this to my bank in September. However, Ameriplan did not reverse all charges until December 2016 as long as COA does not ever contact me or try to charge my account for something I did not create. I am fine with their response. Regards, [redacted]

Very good job done ,on time and very professional, Thank you *** looks great

My year old carpets look like new cleaned and scotchgardpolite, affordable and on time every timeI would highly recommend action to anyone

Action answered promptly, provided professional complete service.

Very great, ontime, very professional

We have used Action Carpet Cleaning in Elkhorn, and [redacted] does a wonderful job. He is very quick but thorough. Carpets came squeaky clean. He worked very hard and charged a fair price. I would recommend him to anyone. He is also very professional and great to work with.

Our carpet looks GREAT & we couldn't be happier! [redacted] came out & cleaned our carpet & did a wonderful job. He was on time, very professional, very knowledgeable, & very reasonable in regards to price. We would definitely recommend Action Carpet Cleaning & plan on using [redacted] again when we need our carpets cleaned.

The owner of Action Carpet Cleaning arrived at the time he said he would. He was very professional cleaning the carpeting using a truck mounted hot water extraction machine. The carpeting now looks like new even though it is 29 years old. I'm very happy with the value received from this provider.

After using their carpet cleaning services, I was very please with the results. The owner was very friendly and informative while the pricing was fair. They were very flexible with my schedule and got the job done. Highly recommend!

This company is fast, efficient and affordable. They did a very good job of cleaning old carpeting. I was very pleased with the results. Very friendly and did not leave a mess.