Action Chimney Sweep

Initial Business Response / [redacted] (1000, 5, 2016/04/19) */ Contact Name and Title: [redacted] , Pres Contact Phone: 775-331- Contact Email: [redacted] @charter.net I sent her refund certified mail today, prior to losing the mail which I found in my wives car last night I met with the Nvstate contractors board to make sure of my rights, I spent a ton of time on this project and was told I was within my contractor in good standings rights to deduct from her deposit, especially since I have a signed contract, a deposit, and produced a plan that she was happy enough with to get ARC approval onI am not pleased that I can't make her happy, very rare for meI think you can look at my record and see this is not how we conduct businessShe wanted a high quality job completed in the mud and snow, I informed her that wasn't possible but would be willing provide, at no cost to her, a temporary area for her dogsWe couldn't have even done more than half of the landscape due the fact the spa company was booked a long way outJust wasn't a reasonable way to give her a quality job and we won't do less,and obviously different than hersLong long story hope this give you the gist of what's going on [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The job was always in two parts due to the fact I needed a yard of some sort for my dogs and the schedule of the spa peopleMr [redacted] never accepted that and canceled twice because he just didn't want to do it that wayIt was not his choiceI am the clientAs to this complaint I told him it was suggested as a first step as suggested by attorneys as he kept on saying he sent the money but it never came and after Over weeks of excuses I just didn't believe him anymoreStill don't until I get the money and it clears my bank Final Consumer Response / [redacted] (4200, 16, 2016/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Two weeks after he quit the 2nd time and I accepted I still had not received my deposit backI sent a text saying you said you sent check- I never received itHis response was that he changed his mind and thought he could now do part of the yard with temporary sod etc at an additional costit was not his choice to 'change his mind' againAgain, I will take further action in the next months Final Business Response / [redacted] (4000, 18, 2016/05/09) */ That's not at all what happened

Initial Business Response /* (1000, 5, 2016/04/19) */
Contact Name and Title: [redacted], Pres
Contact Phone: 775-331-1715
Contact Email: [redacted]@charter.net
I sent her refund certified mail today, prior to losing the mail which I found in my wives car last night I met with the Nv. state...

contractors board to make sure of my rights, I spent a ton of time on this project and was told I was within my contractor in good standings rights to deduct from her deposit, especially since I have a signed contract, a deposit, and produced a plan that she was happy enough with to get ARC approval on. I am not pleased that I can't make her happy, very rare for me. I think you can look at my record and see this is not how we conduct business. She wanted a high quality job completed in the mud and snow, I informed her that wasn't possible but would be willing provide, at no cost to her, a temporary area for her dogs. We couldn't have even done more than half of the landscape due the fact the spa company was booked a long way out. Just wasn't a reasonable way to give her a quality job and we won't do less,and obviously different than hers. Long long story hope this give you the gist of what's going on. [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The job was always in two parts due to the fact I needed a yard of some sort for my dogs and the schedule of the spa people. Mr [redacted] never accepted that and canceled twice because he just didn't want to do it that way. It was not his choice. I am the client. As to this complaint I told him it was suggested as a first step as suggested by attorneys as he kept on saying he sent the money but it never came and after Over 2 weeks of excuses I just didn't believe him anymore. Still don't until I get the money and it clears my bank.
Final Consumer Response /* (4200, 16, 2016/05/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Two weeks after he quit the 2nd time and I accepted I still had not received my deposit back. I sent a text saying you said you sent check- I never received it. His response was that he changed his mind and thought he could now do part of the yard with temporary sod etc at an additional cost. it was not his choice to 'change his mind' again. Again, I will take further action in the next 2 months.
Final Business Response /* (4000, 18, 2016/05/09) */
That's not at all what happened