We have NOT had a good experience with this company - we have tried to work with them but it appears there record keeping is very POOR For example, they call to schedule maintainance check ups when the check up has been done; they argue with you over the phone that no, it was not done I then proceed to give them date and the person who did the check up and they just say "ohh" and then hang up Just this morning we got our third call since our check up was done in November I would say to anyone "beware" of this company and before you listen to them get a second opinion We are very sorry we did not do that initially We will be seeking out someone else to service our A/C in the future
I was referred to this company by a friend who recently had a/c service done in his house He told me the person they sent was very knowledgeable and professional The gentlemen who fixed my a/c was extremely nice and with in a short time had my system up and running again, The part I liked was that he explained everything to me before doing any work and also made sure I understood what he was saying I definitely would do business with them in the future
In February, a technician made the semi-annual service callBefore he arrived I told my wife that he would probably try to sell us somethingAfter completing the maintenance of both the outside and inside units he announced that there is a microsial growth in the inside unitTo confirm this he produced a picture of the growth on his smart phoneHe recommended the installation of a U.Vpurification system at a cost of $1,I deferred on making a decision at that timeHe left, but called back the following day trying to sell the purification systemThe following day I had another HVAC tech look at the systemHe told me and showed me that there is absolutely no bacterial growth and that the system is perfectly cleanThe fact of the matter is that the company tech lied
I have had a really negative experience with Action Cooling and Heating of FtMyers This bad relationship began in July My wife and I arrived at our Punta Gorda condo to find the A/C had diedWe went to the phone book and called the first HVAC company alphabeticallyAction came out and decided that our entire unit needed to be replacedThey quoted us an extremely high price, like $7,Since we were only going to be in Florida for a week, we didn't have time to shop for better deals or check reviews, but we did negotiate a lower-- but still exorbitant--price of $6,for a middle of the road unit At a maintenance check in November 2014, the Action technician informed us that he found mold in the unit and that it would spread and cause disease if left unfixedHe recommended an ultraviolet light system for $2,899, but he let me have for just under $2, In January I had Action check the system again because the UV light was outThe technician informed me that I had corrosion on the coils, probably caused by the duct work in the attic collapsingHe said he could redo the duct work Whereas he would normally charge $9,000, he agreed to do it for $7,Or he could used a lesser duct material for $5, Finally smelling a rat, I had an independent HVAC company inspect my unitHe said that I had been woefully overcharged for the original installation, perhaps by as much as $1,In addition, he saw no evidence of mold anywhere and he saw no need for the $2,UV systemHe found no serious corrosion on the coils, nor did he see any collapsed duct work after inspecting the attic In the opinion of the independent inspector, technicians from Action Cooling and Heating work on salary and on commission, so they push expensive but unnecessary products and services on unsuspecting customers Unfortunately, some--like me--believed the technicians were acting in the best interests of the customers, when they were merely pumping up profits for themselves and their company
We have NOT had a good experience with this company - we have tried to work with them but it appears there record keeping is very POOR For example, they call to schedule maintainance check ups when the check up has been done; they argue with you over the phone that no, it was not done I then proceed to give them date and the person who did the check up and they just say "ohh" and then hang up Just this morning we got our third call since our check up was done in November I would say to anyone "beware" of this company and before you listen to them get a second opinion We are very sorry we did not do that initially We will be seeking out someone else to service our A/C in the future
I was referred to this company by a friend who recently had a/c service done in his house He told me the person they sent was very knowledgeable and professional The gentlemen who fixed my a/c was extremely nice and with in a short time had my system up and running again, The part I liked was that he explained everything to me before doing any work and also made sure I understood what he was saying I definitely would do business with them in the future
In February, a technician made the semi-annual service callBefore he arrived I told my wife that he would probably try to sell us somethingAfter completing the maintenance of both the outside and inside units he announced that there is a microsial growth in the inside unitTo confirm this he produced a picture of the growth on his smart phoneHe recommended the installation of a U.Vpurification system at a cost of $1,I deferred on making a decision at that timeHe left, but called back the following day trying to sell the purification systemThe following day I had another HVAC tech look at the systemHe told me and showed me that there is absolutely no bacterial growth and that the system is perfectly cleanThe fact of the matter is that the company tech lied
I have had a really negative experience with Action Cooling and Heating of FtMyers This bad relationship began in July My wife and I arrived at our Punta Gorda condo to find the A/C had diedWe went to the phone book and called the first HVAC company alphabeticallyAction came out and decided that our entire unit needed to be replacedThey quoted us an extremely high price, like $7,Since we were only going to be in Florida for a week, we didn't have time to shop for better deals or check reviews, but we did negotiate a lower-- but still exorbitant--price of $6,for a middle of the road unit At a maintenance check in November 2014, the Action technician informed us that he found mold in the unit and that it would spread and cause disease if left unfixedHe recommended an ultraviolet light system for $2,899, but he let me have for just under $2, In January I had Action check the system again because the UV light was outThe technician informed me that I had corrosion on the coils, probably caused by the duct work in the attic collapsingHe said he could redo the duct work Whereas he would normally charge $9,000, he agreed to do it for $7,Or he could used a lesser duct material for $5, Finally smelling a rat, I had an independent HVAC company inspect my unitHe said that I had been woefully overcharged for the original installation, perhaps by as much as $1,In addition, he saw no evidence of mold anywhere and he saw no need for the $2,UV systemHe found no serious corrosion on the coils, nor did he see any collapsed duct work after inspecting the attic In the opinion of the independent inspector, technicians from Action Cooling and Heating work on salary and on commission, so they push expensive but unnecessary products and services on unsuspecting customers Unfortunately, some--like me--believed the technicians were acting in the best interests of the customers, when they were merely pumping up profits for themselves and their company