Action Door

Ask the consumer to provide the cancelled check when he paid the final bill for the job which obviously was when our work was complete If the date of the final check was less then year ago , I will gladly go back and relocate his thermostat As far as the current thermostat location , this is where they wanted it I've been in this business for years and I think I know that thermostats don't go on outside wallsand finally , ask the consumer why a kitchen renovation took over years to complete The consumer thinks our warranty started the day he moved into his new kitchen, years after we started the job

Consumer sent the following response: A representative from Action Door contacted me and offered to refund a portion of the $service charge in the amount of $ I informed him that the invoice I received from the technician listed: Fuel - $5, Labor - $99, Service Charge - $75, Total: $ He said that a portion of the Service Charge accounts for the first minutes of labor (even though it does not appear on the invoice as such) I reluctantly agreed to the $refund but I would consider this issue completely resolved if I could receive a full $Service Charge refund[redacted]

Complaint: [redacted] I am rejecting this response because:Ask the provider to provide you evidence of when they completed the job, not when final payment was madeWhen we made final payment, we thought the job was doneBut it wasn't yet done; as I found later when the system was just in emergency mode and didn't produce adequate heatAs it turned out, they had not fully installed the unit and needed to await parts to make it fully functionalThis occurred less than one year ago As the provider to show you evidence that he was asked to place the thermostat on the outside wallI've been a management scholar for yearsI know when someone is behaving poorly as a manager Regards, [redacted]

I am responding to the above reference This customer is asking me to relocate a thermostat that is way out of warranty, appx years since we completed this job I told him we would relocate it and he would have to pay for this He disagrees and refuses to pay Our contract clearly states our year labor warranty Also , this thermostat was installed in current location because the customer wanted it there Please note: we installed another system for this customer a few years ago and there was an electrical problem that was pre existing and we had to correct it for code purposes and the customer refused to pay me for this work that had nothing to do with our installation, faulty work done by previous contractor This customer does not want to understand the warranty process and expects everything to be covered Please call if any questions [redacted]

Business response taken over the phone by Revdex.com staff 6/29/Company confirmed that this consumer has been taken care of Issue resolved. Received the following email response as well: *** *** forwarded a the complaint you emailed June 28th, I issued a credit
card refund in the amount of $as Mr***s requested I emailed him a copy of the refund receipt.The attachment contains a copy the refund. I asked Mr***s to contact me if the refund did not resolve the complaint to his satisfaction. I will assume the complaint has been resolved unless I hear back from you or Mr***s. Please contact me if you have any questions

I spoke with *** *** and listened to her concernsMrs*** was upset that she was charged a service charge of $and that her springs only lasted a little over yearsI agreed to refund the service charge and explained the safety benefits of her Torque Master springs vsthe
standard torsion springsMrs*** happy with the resolution and I asked her to contact me personally if she had any further issues with her door

Complaint: ***
I am rejecting this response because:1) The system was not installed almost two years ago; parts remained uninstalled until January The system was operating in emergency standby mode through December 2015, until further parts were installed after holidays in January Complaint of improper thermostat operation made in December Thus, within the year warranty for installationReality is that we've moved into the kitchen only days ago, so had no reason to be aware of this problem until then.2) Customer did not request that thermostat be placed on outside wall; against standard installation practice, given susceptibility to weather interference with reading.3) Regarding prior furnace installation, inspector failed the installationPer clearly stated policy, and as clarified by inspector, the firm installing the furnace is required to meet code in order to receive final paymentI had already paid in fullYet Lou became verbally combative when I told him that completing work to meet code did not require additional paymentIt is inappropriate to blame installation issue on anyone other than Lou, as his firm was hired to completely replace the old furnaces with new ones; it is his firm that failed to meet code.If Revdex.com offers classes on customer interaction and anger management, I strongly encourage Lou to take advantage.
Regards,
*** ***

After reviewing this complaint, we have decided to refund the service charge of $75.00. It appears that there was a breakdown in communication, resulting in the customer not be made aware of our standard pricing.

Ask the consumer to provide the cancelled check when he paid the final bill for the job which obviously was when our work was complete.  If the date of the final check was less then 1 year ago , I will gladly go back and relocate his thermostat.  As far as the current thermostat location , this is where they wanted it.  I've been in this business for 35 years and I think I know that thermostats don't go on outside walls. and finally , ask the consumer why a kitchen renovation took over 2 years to complete.  The consumer thinks our warranty started the day he moved into his new kitchen, 2 years after we started the job.

Complaint: [redacted]
I am rejecting this response because:Ask the provider to provide you evidence of when they completed the job, not when final payment was made. When we made final payment, we thought the job was done. But it wasn't yet done; as I found later when the system was just in emergency mode and didn't produce adequate heat. As it turned out, they had not fully installed the unit and needed to await parts to make it fully functional. This occurred less than one year ago.  As the provider to show you evidence that he was asked to place the thermostat on the outside wall. I've been a management scholar for 20 years. I know when someone is behaving poorly as a manager.
Regards,
[redacted]

I am responding to the above reference.  This customer is asking me to relocate a thermostat that is way out of warranty, appx 2 years since we completed this job.  I told him we would relocate it and he would have to pay for this.  He disagrees and refuses to...

pay.  Our contract clearly states our 1 year labor warranty.  Also , this thermostat was installed in current location because the customer wanted it there.  Please note: we installed another system for this customer a few years ago and there was an electrical problem that was pre existing and we had to correct it for code purposes and the customer refused to pay me for this work that had nothing to do with our installation, faulty work done by previous contractor.  This customer does not want to understand the warranty process and expects everything to be covered .  Please call if any questions [redacted]

Consumer sent the following response:  A representative from Action Door contacted me and offered to refund a portion of the $75 service charge in the amount of $42.  I informed him that the invoice I received from the technician listed:  Fuel - $5, Labor - $99, Service Charge - $75, Total: $179.  He said that a portion of the Service Charge accounts for the first 15 minutes of labor (even though it does not appear on the invoice as such).  I reluctantly agreed to the $42 refund but I would consider this issue completely resolved if I could receive a full $75 Service Charge refund.[redacted]