Hello My name is [redacted] I am the towing division manager at [redacted] I am responding to a towing complaint from [redacted] , LLC has filed with your office [redacted] is a commercial strip mall that was recently sold and has new owners The management company that now is in place met with me and we set up a procedure for towing vehicles off of their property that are parking there and are not customers The sign , as you can see , clearly states that only customers, WHILE SHOPPING, are allowed to be parked there Our procedure is as follows 1) Any vehicles that we get called on from tenants or the management company , including commercial trucks , get an orange sticker placed on the driver's side window The stickers tell the customers that they can not park there They especially do not want the commercial trucks parked there because they take up too much room 2) Once the stores are about to close , we check to see if any cars either belong to customers or employees of the retail establishments We do this by physically going into each tenant's establishment , including the [redacted] restaurant , and ask the management Once verified , we tow the vehicles Usually several hours have gone by before we tow the vehicles , because of this procedure 3) We only take cash for any police and involuntary tows This is the way that the management company wants us to tow from their lot The reason for this is that there are so many people parking there and are not customers of the tenants , the tenants are losing business My employees did not curse at Mr [redacted] However , they did hang up on him because he was swearing at them He was upset that we would not take a check Unfortunately , historically people do cancel checks after writing them This is why we ask for cash for all involuntary tows Mr [redacted] did call me directly on the phone and I tried to help him but he was so aggressive that I told him that I will call the rental company directly because I was not sure that I wanted him on my property due to the way that he was acting Thank you for the giving me the opportunity to answer this complaint If you have any question , please feel free to contact me directly at [redacted] Thank you again and have a nice day
Hello My name is [redacted] I am the towing division manager at [redacted] I am responding to a towing complaint from [redacted] , LLC has filed with your office [redacted] is a commercial strip mall that was recently sold and has new owners The management company that now is in place met with me and we set up a procedure for towing vehicles off of their property that are parking there and are not customers The sign , as you can see , clearly states that only customers, WHILE SHOPPING, are allowed to be parked there Our procedure is as follows 1) Any vehicles that we get called on from tenants or the management company , including commercial trucks , get an orange sticker placed on the driver's side window The stickers tell the customers that they can not park there They especially do not want the commercial trucks parked there because they take up too much room 2) Once the stores are about to close , we check to see if any cars either belong to customers or employees of the retail establishments We do this by physically going into each tenant's establishment , including the [redacted] restaurant , and ask the management Once verified , we tow the vehicles Usually several hours have gone by before we tow the vehicles , because of this procedure 3) We only take cash for any police and involuntary tows This is the way that the management company wants us to tow from their lot The reason for this is that there are so many people parking there and are not customers of the tenants , the tenants are losing business My employees did not curse at Mr [redacted] However , they did hang up on him because he was swearing at them He was upset that we would not take a check Unfortunately , historically people do cancel checks after writing them This is why we ask for cash for all involuntary tows Mr [redacted] did call me directly on the phone and I tried to help him but he was so aggressive that I told him that I will call the rental company directly because I was not sure that I wanted him on my property due to the way that he was acting Thank you for the giving me the opportunity to answer this complaint If you have any question , please feel free to contact me directly at [redacted] Thank you again and have a nice day