I Worked with Gary (owner) and Diane on a rolling gate for the side of my house I have been in the construction industry for over years, as an owner and laborI first will say that Diane was always very nice on the phone and helpful Gary was great to work with in the beginning and their estimates were competitive with others I agreed to go with them and built everything to Gary's specs so he could fabricate and install the gate for me There was a delay in the process on my part as other priorities came up during the remodelwhen I was ready to move forward with the gate I called Diane to schedule a time to have Gary come back outI also called and spoke with Gary to let him know that we may want to change a few minor things to the gate and sent him a few of my ideas in advance so he could review before our meeting The meeting was scheduled for a time between 1pm-3pm, and the morning of that day I sent Gary another text asking him to give me a heads up when the was heading towards the houseI never heard from Gary and he never showed up that dayI called and spoke with Diane the next day and she was very apologetic and said she would have him call me when I spoke with Gary he said he thought he didn't have to come by and all I wanted was another quoteI don't know how he could say this when Diane said she put it on his schedule and I also sent him the text the morning ofI voiced my concerns and frustrations since it was three hours of my day wasted and time away from workI told Gary I realize it's a simple mistake and still wanted to move forward with everythingEven after saying this Gary still denied any mistake, never apologized, and seemed to want to argue that there was no appointmentHe continued to be very rude and completely unprofessional, to the point where I refused to move forward with him I am now stuck with a concrete slab that is poured to his specs, and have to try and find someone else to finish the job!! There are many gate builders out there that do great work and are very professional, this is NOT one of those companies
I Worked with Gary (owner) and Diane on a rolling gate for the side of my house I have been in the construction industry for over years, as an owner and laborI first will say that Diane was always very nice on the phone and helpful Gary was great to work with in the beginning and their estimates were competitive with others I agreed to go with them and built everything to Gary's specs so he could fabricate and install the gate for me There was a delay in the process on my part as other priorities came up during the remodelwhen I was ready to move forward with the gate I called Diane to schedule a time to have Gary come back outI also called and spoke with Gary to let him know that we may want to change a few minor things to the gate and sent him a few of my ideas in advance so he could review before our meeting The meeting was scheduled for a time between 1pm-3pm, and the morning of that day I sent Gary another text asking him to give me a heads up when the was heading towards the houseI never heard from Gary and he never showed up that dayI called and spoke with Diane the next day and she was very apologetic and said she would have him call me when I spoke with Gary he said he thought he didn't have to come by and all I wanted was another quoteI don't know how he could say this when Diane said she put it on his schedule and I also sent him the text the morning ofI voiced my concerns and frustrations since it was three hours of my day wasted and time away from workI told Gary I realize it's a simple mistake and still wanted to move forward with everythingEven after saying this Gary still denied any mistake, never apologized, and seemed to want to argue that there was no appointmentHe continued to be very rude and completely unprofessional, to the point where I refused to move forward with him I am now stuck with a concrete slab that is poured to his specs, and have to try and find someone else to finish the job!! There are many gate builders out there that do great work and are very professional, this is NOT one of those companies