*EDUCATE YOURSELF AND INSPECT YOU VEHICLE BEFORE LEAVING* I brought my sons' car in for a four wheel alignment and they did not adjust camber or caster into specification. Jaime the Service Representative told me the numbers were within specification and after I presented him with the factory specifications which were from 1 to 2 degrees out of specification, he had the technician talk to me and the technician made other excuses, like the car was lowered and there was no more available adjustment. Since I already knew the car was at factory ride height and I could see there was plenty of adjustment left in the cams (two of which had no marks and the serrations were illegible with dirt) I decided to take the car to [redacted] at the first available opportunity (I did not drive the car during this period) and they were able to set all of the specifications Camber; caster; and toe; both front and rear to factory specifications with no issues,
In addition to this, when I got the vehicle home ( I drove straight home with no stops less than 5 miles) I noted major damage to the passenger side door and immediately called Action Gator (elapsed time between signing the credit card form, discussing why the alignment was not to factory specifications and calling the shop was 18 minutes) and then I brought the vehicle back to them to see. Note: When I initially picked up the vehicle they had it parked illegally in a NO PARKING ZONE (which is more than likely where the damage occurred). After several conversations with Jim D[redacted], Action Gator refused to accept any liability for the damage since the vehicle left the premises before it was reported.
Throughout the whole ordeal the staff was not cooperative and defensive, they made me feel like I was the bad guy. Action Gator did end up refunding my payment for the alignment, but would not apologize or admit they did it wrong, I do have the alignment printout to show they released the car out of specifications and the one from [redacted] showing that there were no issues with the car preventing a proper alignment and showing the car aligned to factory specifications. IF YOU NEED SERVICE ON YOUR CAR I RECOMMEND[redacted], they are honest and have integrity. IF YOU NEED TIRES GO TO[redacted] they also are honest and have integrity.
TAKE AWAY FROM THIS EXPERIENCE, ALWAYS INSPECT YOUR VEHICLE PRIOR TO AND AFTER MAINTENANCE BEFORE ACCEPTING IT AND SIGNING THE INVOICE AND DO YOUR HOMEWORK.
*EDUCATE YOURSELF AND INSPECT YOU VEHICLE BEFORE LEAVING* I brought my sons' car in for a four wheel alignment and they did not adjust camber or caster into specification. Jaime the Service Representative told me the numbers were within specification and after I presented him with the factory specifications which were from 1 to 2 degrees out of specification, he had the technician talk to me and the technician made other excuses, like the car was lowered and there was no more available adjustment. Since I already knew the car was at factory ride height and I could see there was plenty of adjustment left in the cams (two of which had no marks and the serrations were illegible with dirt) I decided to take the car to [redacted] at the first available opportunity (I did not drive the car during this period) and they were able to set all of the specifications Camber; caster; and toe; both front and rear to factory specifications with no issues,
In addition to this, when I got the vehicle home ( I drove straight home with no stops less than 5 miles) I noted major damage to the passenger side door and immediately called Action Gator (elapsed time between signing the credit card form, discussing why the alignment was not to factory specifications and calling the shop was 18 minutes) and then I brought the vehicle back to them to see. Note: When I initially picked up the vehicle they had it parked illegally in a NO PARKING ZONE (which is more than likely where the damage occurred). After several conversations with Jim D[redacted], Action Gator refused to accept any liability for the damage since the vehicle left the premises before it was reported.
Throughout the whole ordeal the staff was not cooperative and defensive, they made me feel like I was the bad guy. Action Gator did end up refunding my payment for the alignment, but would not apologize or admit they did it wrong, I do have the alignment printout to show they released the car out of specifications and the one from [redacted] showing that there were no issues with the car preventing a proper alignment and showing the car aligned to factory specifications. IF YOU NEED SERVICE ON YOUR CAR I RECOMMEND[redacted], they are honest and have integrity. IF YOU NEED TIRES GO TO[redacted] they also are honest and have integrity.
TAKE AWAY FROM THIS EXPERIENCE, ALWAYS INSPECT YOUR VEHICLE PRIOR TO AND AFTER MAINTENANCE BEFORE ACCEPTING IT AND SIGNING THE INVOICE AND DO YOUR HOMEWORK.