Action Landscape

Initial Business Response /* (1000, 9, 2015/07/29) */
I am in receipt of the complaint lodged by Mr*** ***I immediately had our office manager fetch the medical chart, the account financial information, and collection statusThe explanation for the money owed by Mr *** was obvious
immediatelyThe money that he did not pay us was either the co-pay fee that accompanied his office calls or the deductible designated by his insurance coverage for services rendered hereThat means Mr ***
received care and his insurance company paid their share of the billThe remainder was legitimately owed by Mr***
We send invoices out monthly and use standard accounting principles of 30, 60, and days of payment being past due to track paymentsMr*** exceeded the day time for paymentIn addition, before he was turned in for collection we sent him a number of letters notifying him that he owed the money and should pay or we would be forced to turn him in for collectionIf there was a delay turning him in for collection, it was because I try to give everyone we deal with mercy and fairnessThat is why I personally hate to turn people in for collection
This man Was given every courtesy that could be offered with his delinquent paymentsI do not understand why he wants to blame us for his negligenceConsidering the amount owed was not very much, why didn't he just save us all a lot of work and just pay it like everyone else does?
Most Sincerely,
***
President - Northwood Physicians, Inc
Initial Consumer Rebuttal /* (3000, 11, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello
I believe the question *** posed "considering the amount owed is not very much, why not just save us all a lot of work and just pay", answers itselfThe bill is $I nearly make that an hourSo I could easily afford itSo why would I deal with creditors, have my credit tarnished, contact Revdex.com and seek removal of the negative credit rating, when it'd be SOO much easier to payThere IS only one explanation
The answer is simply "I do NOT owe any money"*** is confused about paper work regarding the insurance company paying for everything and that my outstanding balances derive from copays and suchMy Insurance company was as frustrated with his office as I was because they had NOT submitted my claimsThat is where the original debt came fromThe two years later when I was hit with this bill, and contact my ins company, my ins company offered to provide me with all failed attempts to acquire the bills from ***'s office.I had planned to contest this in court, but when I consulted with my atty he informed me that they have right to seek monies owed even if THIER negligence was cause of debt, and even though they wait almost years later to bill meMy atty informed me that it would be cheaper and easier to just paySo that's when I went to court and I was going to present to the judge my case (without atty) and follow his rulingBut ***'s atty pulled me aside prior to our hearing and asked to make a settlement, and avoid courtI was specifically told this is ALL/any expense owedI expressed my frustration about being blindsided by a bill years since I had even been to the officeHe expressed he understood and that this would just take care of everything and be doneSo I agreedThan almost ANOTHER 6m-year later I get ANOTHER $billI did receive a notice I thought surely this is just an error and I contact the DrOffice and told them everything I am stating nowMy concerns were dismissed, their only focus was $money$Than I was contact by creditor and again I informed them of what im stating nowThan I never heard anything elseFigured prob solved they were being reasonable, until I seen my credit reportI could not get a reasonable response, let a lone "mercy and fairness" *** described
The issue with not filing my insurance in a timely manner is not breaking any laws..but it is bad business and poor ethicAnd to deny this is very frustratingI am not asking for an apology, though after this kind of blunder, id think most business would offer one, but im asking to remove something that is just not trueI think ANYONE receiving a bill from ANY agency 1-years after service would be frustratedBut its more frustrating when they are in denial about It and seeking monies that had already been paid for a bill that was a product of their own negligence