Action Pages

We are investigating this issueThank you for your patience

Our accounting department spent several hours creating spreadsheets and going over charges with this client on multiple occasions in 2014, 2015, and this yearOur sales manager and sales representative have kept all appointments and answered all of the client's questionsCalls were returned in a timely mannerDisputed credit card charges were refundedClient was informed in January and May that if we did not receive payment for services rendered, we would have to send the account to collectionsThe signed contract states that discounts received will be forfeited in the event the account is sent to collections

Complaint: ***I am rejecting this response because:
We would like to strongly refute the statement submitted by Action Pages Their response is filled with inaccuracies and statements.
Firstly, we never met with or or had any communication with Action Pages regarding accounts in 2016, regardless of our request for response As indicated in our initial complaint, there was one meeting (in April of 2015) with Craig J*** when it was determined a follow up meeting was necessary with him and his supervisor He set up a meeting and did not show up This happened countless times during our entire dealings with J*** (as previously indicated)
Upon receiving a letter in May stating that the amount would be sent to collections, a call was made immediately to the Action Pages office A message was left for Craig J*** to call No call was returned In June, I called and spoke to the owner John to alert him of the issues at hand I explained everything to him, and he assured me he would personally look into this and get back to me Again, there was no response
As per the credit card charges which claim to have been refunded This is not the case I called the credit card company and complained about fraudulent charges - thereby a "charge back" was issued by the credit card company Despite this, there was an overcharge of $mixed in a credit card payment This was to be addressed when we met with Craig J*** and his supervisor The meeting never happened due to Action Pages' not showing up for the meeting and their overall non-responsiveness
The onus was on the company to respond to requests for clarity and resolution
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A collection letter for and past due debt was mailed on 12/30/and again on 5/4/with reply required by 5/15/There was no response, so debt was sent to third-party collection agency on 5/16/Customer called on 5/19/16, but the debt had already been sent to collectionsAt this time we are unable to discuss debt specifics as account and balance due have been transferred to a third-party collection agencyPer contract, Action Pages is not to respond to debtor

Our accounting department spent several hours creating spreadsheets and going over charges with this client on multiple occasions in 2014, 2015, and this year. Our sales manager and sales representative have kept all appointments and answered all of the client's questions. Calls were returned in a...

timely manner. Disputed credit card charges were refunded. Client was informed in January 2015 and May 2015 that if we did not receive payment for services rendered, we would have to send the account to collections. The signed contract states that discounts received will be forfeited in the event the account is sent to collections.

We are investigating this issue. Thank you for your patience.

Complaint: [redacted]I am rejecting this response because:
Again, we strongly refute the truth of their submitted statements.
We contacted Action Pages in 2015 in the months of January, February, and March to go over charges, credits due to errors, and overcharges.  We scheduled meetings with Craig J[redacted] - for none of which he showed.  We contacted him again in April and scheduled a meeting which he did attend albeit one hour late.  During this meeting the unauthorized charges to my credit card along with the overcharge of $200 (which was mixed in with a payment) was brought to his attention.  We decided that a meeting with him and his supervisor/owner was necessary and scheduled; a meeting for which neither showed up. 
In May of 2016, upon receipt of the letter stating the account would be turned to collections, we called on May 9th - NOT on May 19th.  Again, Action Pages did not respond to our request for a call back from Craig J[redacted] and/or his supervisor (the owner). 
Action Pages' repeated failure to show up for scheduled meetings and respond to calls and requests for billing clarity created this entire situation.  During my interactions, I felt that their irreverence and utter disregard for my time, requests, and calls made to them was a direct result of my being a minority business owner.  This is unacceptable and intolerable.       
Sincerely,[redacted]