Action Portrait Studio

I am responding to your letter dated February 23, regarding the above referenced customer, [redacted] *, ***This fourth letter states Mr, [redacted] has once again rejected our offer of a 50/split of costs for the replacement of a timing belt package for his vehicle, And again, Mr [redacted] has counter-offered with a 70/split.As stated in previous correspondence, our vehicle records do not indicate any issues/concerns which would have required a timing belt package replacement prior to selling the vehicle, which at that time, had 84,odometer miles, With operation, Honda SUGGESTS at years, 105,miles, whichever comes first, the timing belt package should be replaced if the performance of the vehicle warrants it.Once again, all of this information has been re-addressed with our dealership OwnerOur gesture of goodwill stands as originally offeredIf Mr [redacted] agrees this is acceptable, he should contact me and I will be happy to assist him in scheduling a convenient time to have the Work performedAny questions, you may call me @ ###-###-####, Thank you.Sincerely yours,Paula D [redacted] Customer Relations Manager

January 6, 2016Dear [redacted] ***:I am responding to your letter dated December 23, with regard to the above referenced customer, [redacted] ,I have reviewed our Sales Department records and addressed [redacted] 's complaint with the Owner of our dealership, I would like to offer the following information:• This certified used vehicle was purchased from our dealership on 8/24/with an odometer reading of 41,milesShe has driven this vehicle for years+, with an odometer reading of approximately 208,miles+ at this time.• [redacted] informed me in a telephone conversation on 12/22/that our dealership committed fraud by not disclosing that this vehicle had under carriage damage and airbag deployment prior to her purchasing itI explained the PA Auto Association information regarding used vehicle disclosures; she was not receptive to this information.• In same conversation, offered assistance with regard to her interest in purchasing a new vehicle; stating if she would like to come Fn to our dealership, one of our Owners or Gen' Sales Managers would assist her with a new purchase; she declined.• By the [redacted] Certification Program and Pennsylvania state law, our dealership was under no legal obligation to offer a [redacted] report.• We have no proof that we did or did not offer a [redacted] report [redacted] was at liberty, at the time of the purchase, to obtain her own [redacted] report prior to thepurchase as well.• I am attaching a copy of the Pennsylvania Automotive Association statement, "Used vehicle Disclosure"Damage involving the six items noted are required to be disclosed for any roadworthy vehicle offered for sale, under carriage damage and airbag deployment are referenced.If there is any additional Information you need, don't hesitate to contact me directly a [redacted] ext ***Thank you,Sincerely yours,Paula D.Customer Relations Manager

September 13, Dear [redacted] ***:I am responding to your letter dated 9/11/with regard to the complaint filed by the above referenced Customer, [redacted] ***.I have addressed this complaint with our Owner and Service Manager, The following is our response: [redacted] is already involved in a legal case vs [redacted] Corporate [redacted] is set to inspect thevehicle sometime next weekWe performed our inspection as per protocolOur dealership is not involved now that she is engaged with [redacted] CorporateI was also informed that [redacted] fled a Lemon Law complaint a few months ago.Service Manager informed me that [redacted] has cancelled two (2) different legal inspections ofher vehicle by [redacted] Corporate; including her next week inspection which was just cancelled.If there is any additional information you need, please don't hesitate to contact me directly @ [redacted] *** ext ***Thank you,Sincerely yoursPaula DCustomer Relations Manager

February 5, Dear [redacted] ***:I am responding to your letter dated February 1, 2016, regarding [redacted] *** [redacted] sent me an email on January 29, with the same text that appears in his complaint to Revdex.com, responded advising receipt of the email, would look into the matter and get back to himSince we now received this complaint from Revdex.com, we will respond directly to you.On 1/29/16, reviewed the complaint with salesman, Pete P [redacted] and F& I Manager, Erick F [redacted] .• Our records show initial contact with [redacted] on or around 12/9/15, He was in our showrooms on 12/12/to meet with Pete P***He wanted to buy-out his [redacted] leased vehicle; the loan for this vehicle appeared on his credit as an "open" item.•We sent him credit apps three times on 12/12/15, [redacted] had credit issues that were difficult to work with so we requested he find a co-signer; the credit application for the co-signer (who resides out of state) was not received until early January; it was sent to the wrong dept which took additional time to locate, and as a result, [redacted] original credit app became expired; we requested he re-apply in order to continue the process of securing a loan for him, He was not happy with that.Credit applications are only valid for days, Lenders require current apps and will not accept expired onesUnfortunately, when this happens, a customer has to reproduce current documentation, in addition to filling out a new credit app to being the process again.• We are unable to return credit applications that are submitted to our dealershipOnce received, they become part of our recordsAll credit applications are securely filed and are never disclosed as we strictly adhere to a non-personal public information policy.• If [redacted] submitted personal documents, we would be happy to return them to him, however MrP [redacted] states we only have a copy of his [redacted] Credit Report, paystubs attached to an email (which were never printed out), the credit application, a 48-Hr Purchase Quote from [redacted] and a Privacy Act statement• We received no monies from [redacted] during the initial process, therefore no refund is due• [redacted] statement that MrP [redacted] neglected to return calls and emails is invalidOur employees are required to keep notes in our computer system for each correspondence with customers [redacted] ***' file shows messages sent back/forth from Mr, P [redacted] and from Our Asst Loan Processor, Maxine, in addition to others who were working with MrP***.We are more than happy to attempt to secure a loan for [redacted] if he wishes to continue the process with our dealershipHowever, our dealership owner and F&l Manager feel that [redacted] ***' request for us to award him months residual expenses is totally unwarrantedWe have done everything within reason to assist.If there is any additional Information you need, please don't hesitate to contact me directly @ ###-###-####Thank you.Sincerely yours,Paula D.Customer Relations Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was not aware that applying with said company [redacted] authorized other dealership to run my information at their leisureIt's not exactly Conicelli's issue as it is [redacted] for not notating that other companies would be running my credit Regards, [redacted]

July 7, 2016Dear [redacted] ***:I am responding to your letter dated June 21, 2016, regarding the above referenced customer, [redacted] This complaint has been addressed by our Sales Manager, Erick F [redacted] and below is his response: [redacted] purchased her [redacted] from our dealership on 6/4/We originally showed her a less expensive model vehicle and when she said she didn't like it, we then showed her the [redacted] which she purchased because it had all the amenities [redacted] wantedWe worked up all the financials to her satisfaction, she signed all the contracts and took delivery of the vehicle.The next day [redacted] contacted her salesman, Ryan F [redacted] and stated there were some issues with the vehicle...namely a headlight was out, tires were low and she was hearing a clicking sound from the rear hatchAt that point she said she was having second thoughts about the vehicleRyan told her to come back to the showroom so we could try to work things out for herWhen [redacted] came in the next day, spoke with her personally, I gave her three options:We could fix the vehicle to her satisfactionShe could select a different vehicle from our inventory and purchase it for the appropriate sale price of said vehicle or,She could back out of her deal completely at no cost to her.She looked at some other [redacted] we had in stock and, at that point, decided to keep the vehicle she originally purchasedShe agreed to allow us to address her complaints, We then replaced two (2) tires, fixed the headlight and repaired the hatchWe also repaired some cosmetic issues she had mentioned to us.During the time she left her vehicle for repairs, our dealership offered her the use of a complimentary rental carWhen [redacted] returned to pick up her [redacted] , she complained she had not had the [redacted] for over a week and was upset about paying for a car she wasn't driving,At that point, 6/15/16, agreed to have her re-sign her contracts to push back her first payment dateRyan texted her on 6/17/to see how everything was going [redacted] stated it was fineThen on 6/18/16, she stated there was still an issue with the hatch which we repaired again under warranty on 6/20/On 6/20/she texted Ryan, stated she wanted us to find her another vehicle to replace the [redacted] with a vehicle from another dealership.At that point, we told [redacted] we were unable to do that, as we had addressed all her concerns, the bank funding had been processed and we don't sell cars from other dealerships as a policy, That is the last contact we had with her until our dealership received the complaint she filed with the Revdex.com.At this point, [redacted] feels our dealership has addressed all of her concerns and do not feel that any further action is appropriate at this time.If there is any additional information you need, please don't hesitate to contact me directly @###-###-####, Thank you,Paula DCustomer Relations Manager

November 15, 2017Dear [redacted] ***:This letter is in response to your 11/7/letterI recently asked our Service Manager for anupdate on the status of [redacted] ***‘s vehicleI was advised [redacted] continues to drive a rentalvehicle from our dealershipOn November 1st, the Owner of our dealership agreed to replacethe engine in [redacted] ***'s vehicle at no cost to herThe engine arrived on 11/7/17, and we arein the process of completing the replacementI was informed that she is ecstatic andextremely pleased over this gestureI can only assume that, at this time, this complaint can beif there is any additional information you need, please don’t hesitate to contact me @ ###-###-####Thank you.Sincerely yours,Paula D.Customer Relations Manager

April 22, 2016Dear [redacted] ***:I am responding to your letter of April 15, regarding the referenced customer, [redacted] [redacted] rejected our response to her April 4th complaintIn my opinion, [redacted] 's 2nd complaint has no relationship to the 1st complaintThe complaint received 4/19/relates to her claim for a refund or the return of her traded vehicle, I have enclosed a copy of her Buyers' Order for the purchase of the [redacted] on 3/7/ • The traallowance offered to her for the [redacted] was $3,000, This amount was deducted from the selling price of the vehicle (see right column) •There was a $5,balance due to the lender, [redacted] , on the traded vehicleThe balance due was greater than the actual worth of the vehicleThe deal reflects a negative equity of $2,000.All of these deal costs were presented to her at the time of purchaseHer signature on the Buyers' Order confirms her acceptanceThere is no refund due [redacted] .Also, I would like to note that with regard to her 1st complaint, our dealership refunded [redacted] $413,due to an overpayment on tltle/tags/registration fees from 3/7/if you have any questions, please don't hesitate to contact me directly @ ###-###-####Thank you,Sincerely Yours, Paula D.Customer Relations Manager

Conicelli Autoplex Customer Relations Manager spoke with our Title Agent 5/12/15; this customer resides in Massachusetts and purchased her vehicle from us here in Pennsylvania State of MA does not honor the "30-day In-Transit" tags that we have to issue in these cases where customers from out of state purchase a vehicle from us in PA Title Agent prepared paperwork, contacted customer's insurance companyinsurance company in turn, emailed the [redacted] to title agent on 5/11/15; title agent completed the form, then overnighted the completed form, the original title and a refund check issued to customer for the refund of sales taxes and title fees we collected Cust has to go to her insurance company in MA and get all paperwork signed, etc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: while I am very gratefulI do not have a rental from the dealershipI had a rental from an outside companyI was never offered a rental through the dealershipI did not know that was ever an optionI have not had a rental since 10-25-I wanted to clear that up Please tell the Owner I am very grateful and appreciative of all that is being done to take care of the ***.As of this time yes, this matter can be closed.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

From: [redacted] ***< [redacted] >Date: Mon, Feb 22, at 9:AMSubject: [redacted] To: [redacted] Good morning Mrs ***, hope your weekend was blessed and safeI'm writing in regards to case number [redacted] I'm not accepting their offer of 50/50; reason being is that they are responsible for itHowever, my counter offer is still 70/They knew very well that the water pump and timing belt was supposed to be replace before selling the car.Sent from my [redacted]

August 21, 2015Dear [redacted] ***I am responding to your letter received today with regard to the above referenced individual, [redacted] and his complaint regarding a warranty issue.Please be advised that this complaint has been addressed by our Service Department Manager, We have found that this individual purchased his vehicle from our dealership on March 25, 2015, and since purchase date, has never returned to Conicelli for service issues; therefore, we have no service history/recordsWe believe this vehicle is being serviced at another [redacted] dealership, which very well may be [redacted] .If there is any additional information you need, please don't hesitate to contact me directlyMy phone number is ###-###-####Thank you.Sincerely yoursPaula D.Customer Relations Manager

Complaint: [redacted] I am rejecting this response What the dealer has written is simply not responsive to my claimI bought the car new from himI used it in a responsible wayA flaw in the design of the screen ended up causing hairline cracks that now cover the entire screen and make it unusableThe dealer refuses to cover this under the warranty and wants me to pay $to replace that part of the consoleThat is not a reasonable position to takeHaving sold me this car new, this dealer should honor the warranty they promised Nothing in the dealer's response explains why the dealer should not be obliged to fix this under the warranty Regards, [redacted]

August 17, 2015Dear [redacted] ***:I am responding to your letter I received on Friday, 8/14/with regard to the above referenced customer, [redacted] .Please be advised that this complaint has been addressed by our Service Department Manager, who phoned our customer on Friday to acknowledge our error and extend our apologies to her for any Inconvenience she experienced on 7/20/Customer accepted apology and phone call was ended.If there is any additional information you need, please don't hesitate to contact me directly, My phone number is ###-###-####Thank you.Sincerely yours,Paula D.Customer Relations Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add Casey W [redacted] Sales Agent for dealership was/is a great asset for this business Casey unaware of Pennsylvania to Masstransaction issues did everything to resolve the problem with diplomacy and genuine concern I would repeat business with Casey and refer anyone to him in the future I am quite pleased with Casey's exemplary behavior and the vehicle he sold me Thank you Casey! Regards, [redacted] ***

I have the following information to share with you........a Our records show that [redacted] is a customer at our Hyundaidealership; the vehicle we had in for service was a [redacted] has a $credit on file from 1/6/EHyundal Service that was never useddo not know whether or not she still owns this vehicle.e On 5/25/17, [redacted] phoned our Honda Service Dept Scheduler to make anappointment for an oil charge for, Would assume, a Honda Vehicle he ownsHe proceeded to advise the scheduler that his wife has a credit g Hyundat he wanted to use for the oil change at our Honda dealership,Hyundai and Honda are separate dealerships, and the credit cannot be transferredIf [redacted] does not own the [redacted] any longer, and [redacted] does own a [redacted] , I would like to offer him a free LOF (lube, oil, filter change) and a free multi-point inspection for his Honda vehicle at our Honda Service Dept in [redacted] Or, I will be happy to refund the $He should contact me to confirm his choice

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I received your reply from Conicelli and I am NOT in agreement with their responds
Yes I did pick up the car on Wed.9/and the bumper was still not alignedThe only reason I took the car was to avoid any more damaged to the vehicle example ding/scratched/chipped paint etcI did express my concern about the Misalignment of the bumper with Marc V***, service manager that dayAlso upon returning home my fiancé noticed a piece missing in the console and again had to return to the dealershipSomeone removed the piece, but for what reason?? V*** said the cars don’t come with that pieceSorry Marc that piece WAS IN my vehicle when I bought itLAST PIC
Today, 9/25/my fiancé’ spoke with Dominic C*** and reiterated our concerns about the MIS-ALLIGNMENT of the front bumperHe agreed to see what can be done about itMy fiancé also mentioned to Dominic C*** about the DEVALUATION of the Vehicle due to the damage done to it while in their possession and I am waiting for their response
I am enclosing pictured and approximate dates of damage and so called repairs
On or about July 26th *** sensing went outThe car was at the shop until 8/8/ Tuesday, that’s when I noticed the Damage to my bumper*** ***
Car was returned to Conicelli for repairs on or about August 16thOn August 26th, went to see the car, the repairs were INFERIOR to be blunt*** *** On September 4th we saw the car and we noticed a DING in the driver side door and a SCRATCH in the passenger doorWe spoke to the salesman Eric Davis and General Manager Mark H*** *** My Fiancé’ went back to see the car again on September 14th and noticed chips of paint off the drivers door and scratches on the sill plate*** *** We did take the car this September 20, and the bumper IS NOT ALLIGNED PROPERLYWe made Marc V*** aware of our Displeasure and told him he has not heard the end of this*** *** From when this DAMAGE was done to my car, we have been LIED to by every Manager and Assistant manager who works at Conicelli and the INFERIOR WORKMANSHIP from their body shop is an Outrage
Sorry I could not attach all the picturesif you need anything else or more pic/video I can email them to you
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because:The inquiry was put on there by Conicelli Conicelli did not verify my identity before pulling my credit I did not authorize this inquiry and it needs to be removed I'll be filing a complaint with the Attorney General's office
Regards,
*** ***