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Action Power Sports, Inc

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Reviews Action Power Sports, Inc

Action Power Sports, Inc Reviews (3)

I was searching the web for a reasonable used moped for personal use of getting back and forth to my local work place. I came upon a particular moped advertised with "Action Power Sports" hat impressed me in price and versatility for my personal use. It looked like just the right price for me. I want to check on financing through their business first, so I filled out their online application on a Friday afternoon at noon. Action Power Sports sent me an auto e-mail response to my application stating that the application process can take from 1-24 hrs. Being that I filled out the application at noon 24hrs earlier I was expecting to receive a response from them that sat. I never actually got an e-mail from them, I actually had to e-mail them again that following Monday. They also stated in the auto e-mail, they will work hard to find the best loan scenario for my individual need, guess that wasn't a very true statement after all. Now backing up a bit, I had e-mailed my husband at work that Friday before I filled out the application online, I had e-mailed him a photo of the moped I was looking at. He proceeded to e-mail off their website for more info on the moped, stating we would like to come see but could not come till that Monday. My husband received an auto response saying his e-mail interest would be forward to whom ever would be helping him with the info on the moped. He never got a personal response from anyone involved with this business, he actually had to re contact them through e-mail, the same as I did, to get any response at all. My husband worked all that weekend at the hospital, we have little time to communicate to each other during that time, so we were trying to do the best we could when he was not busy through his e-mail act work, we were relying on Action Power Sports to be forth right in keeping in contact with us through e-mail. My husband finally received an e-mail response from a person on Monday's e-mail, whom proceed to tell him the moped had sold over the weekend, I on the other hand never received a response even after I had e-mailed then again about what the status was of my application being processed. My husband e-mailed back the person he was corresponding with, whom is not in the finance department, to see if they actually did anything with my application. Action Power Sports said they don't finance anything under 2500, yes they had received my application, the moped I was looking at was under a 1000. What I don't understand is why they did not be true good customer service and respond to me directly with the answer my husband had to go in search of. I am very hurt, disappointed by this company, I was very concerned about my application, my personal info, and if it was being properly transmitted. Action Power Sports did nothing in response to relieving me of that concern, if in fact what they did do was heighten my concern with any dealings with them at all at looking into doing business with them personally. I was really in need of the moped I was looking at, one in due and part it would be immediate need for transportation to my work at the price I could really afford. Instead, they ignored me all weekend, along with my husband, then stated in an e-mail response back the one we looking at was sold over the weekend and would be interested in showing him newer models I couldn't afford. For a first time customer responder to this particular company, they have left us feeling extremely neglected and unimportant enough to even consider doing great customer service personally with us. I guess internet customers are not as important as real live customers in the store. Poor! Poor! Customer Service!

Sly sales tactics & time wasters & dont expect a smokin deal even if they promise it.
Go to the store for a brand new sportsman ace they have listed on craigslist $4900... talk to this sales guy eric after showing me the machine, I say write it up its a deal... he says let me go check our inventory... O sorry we dont have any of the models listed at that price, but I talked with our manager and can get you a even better deal! A bigger motor for the same price unbelievable! Then proceeds to tell me how the bigger motor is a better machine blah blah blah. He shows me this slip with a price on it and I say thats not the right price he said no worries we will change that to whatever is on craigslist. I asked for it in writing he says no not at these prices need to get the machine in first. Okay so I lay $500 down
Go to pick up the machine on a sat, they introduce me to every tom dick & harry in the place. Even though it wasted a bunch of time glad they did, the guy at the parts counter was the only guy who didn't smell & sound like a used car salesmen. Then they take me in a back room to sign the papers. BOOM price is $6300. I tell the guy the base price should be $4900 he says o that wasn't me I just sign the papers. So the get shuffled around to different guys, then get this guy Mike who shows up with a binder and shows me the base brice is actually $5.5k rest are set up fees. Mike says your getting such a good deal yadada, Iam not making any money on this, I could sell it for more (almost surprised & offended I questioned the price). I say not my problem I came in here wanting the smaller machine for $4.9k can you sell me / reserve that. O let me check stock.... no we dont have any of that model.
2 hrs into it I ended up walking out with the more expensive machine, sadly I have come to expect this sort of crap out of these powersports dealers. Still an okay price for the machine just alot a smoke/mirrors/lies/wasted time to get to that point.

Review: July 2, 2013 inquired about the purchase of a motorcycle. Asked by sales mgr. to give them a 100.00 deposit while they checked our credit app. Said they would be glad to refund the money if we did not buy the bike. July 3, 2013 emailed him not to proceed with credit app. We were not going to purchase the bike. July 5, 2013 they contacted me and wanted to know why. They said our credit was approved and I needed to speak to credit mgr. He was unsure of the interest rate but it would be 185.00 a month for 60 months. I said I would think about it and inquired what would I need in cash to buy the bike. Sales mgr. then said 10,000.00 dollars. Original asking price was 9,886.00. July 6, 2013, again emailed them of our intention not to proceed with the purchase and to please refund the 100.00 to our credit card. July 9, 2013 I called them to verify the receipt of our email. They acknowledged the receipt of the email. I then waited until July 16, 2013 to contact our credit card co. and they had nothing pending. Called credit mgr. I was disconnected. Called again. He answered and I ask him about the refund. He said he guessed it had been done, as it was now out of his system. All this within 5 seconds of two telephone calls, he had my information up on his screen, not knowing who called him the first time, and said it was done. Very suspicious, as was my entire dealings with them. On the 15th of the month, I received two rejection notices from lenders. One however stated they were rejecting the credit but would approve the transaction if I joined some club for a 5.00 monthly charge. These people are committing fraud and I feel they have no intention of refunding the 100.00. There was never a written or verbal contract to purchase anything from them. Only permission to check our credit.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Received refund from Action Power Sports 9-12-13. Thanks for your support. **

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Description: Motorcycles - Dealers

Address: 202 Travis Ln, Waukesha, Wisconsin, United States, 53189

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