Action Property Management

Please find below a chronology of the event leading up the billing of $to the homeowner [redacted] bills homeowners on behalf of the Board of Directors of the association and the funds go into the Association's bank account (not Action's)2/23/ HOA Board of Directors approved termination of water utility agreement with Multi Family 3/15/ Final water invoices issued to homeowners from Multi Family 4/1/ Homeowners are notified that the association terminated the contract with Multi Family for water utility billing and that Multi Family will be collecting final payments Water billing will be put on homeowners' monthly assessment statement 10/30/15: Letter to the homeowner stating there is an outstanding water bill and to pay the association 11/8/ Homeowner notifies us that the billing is believed to be in error as a result of a faulty water meter Multi Family stated in August the meter tested to be functioning properlyThat was done at the time the owner began questioning water charges with Multi Family 1/8/ Outstanding amount not paid to Multi Family added to owner’s assessment account 2/29/HOA Board of Directors reviewed owner’s request for waiver of water fees in the amount $and denied the request Board’s position is that this is a matter between the billing company and the owner Owner should get proof of erroneous meter read from the billing company as there is no evidence that the meter was reading incorrectly 3/3/Notification issued to owner that the request for water charge rescission was declined Homeowner was offered the opportunity to meet with the Board of Directors in Executive Session meeting to discuss or appeal their decision.Action made no unauthorized charges or withdrawals from this homeowner's bank account The only way we would debit the owner's account is if they had signed up for ACH (automatic debit); by doing so, they authorize the debit of any amount due on their assessment account If the Board of Directors reverses their decision, the amount will be credited to the homeowner's account or refunded with a check from the HOA, whichever the homeowner prefers Action has no decision making authority to refund the money to the homeowner

I talked to [redacted] as of 11:am, November 9, She was upset because her security deposit had not been refunded to her yet However she had already moved from the forwarding address that she provided to Action Property Management Company Because of that, we asked that she wait until Friday, November 11th to reissue the check After communicating with the owner of the property today, he has agreed to pay the $stop-payment fee for the check and we will re-issue another check to be sent in the mail today After giving [redacted] the option to receive the check via certified or regular mail, she requested that she receive the check via regular mail to the new address that she has moved to Action Property Management Company makes every effort to comply with the laws of the State of Colorado Division of Real Estate We cannot be held accountable for items being lost in the United States Mail nor for being given the incorrect forwarding address As of today's date I believe this matter has been resolved If you have any questions, please feel free to contact meMariann M [redacted] Owner/Broker Action Property Management

Staff of Action Property Management has been in regular communication with Mr. [redacted] from March 2, 2015 through today via email and telephone conversations. Attached is a chronology of all of the communication with Mr. ***. Mr. [redacted] does not agree with the Association's observation... that his wood trim is in need of paint and is not properly maintained. This is not a decision of Action Property Management, but of the Committee made up of homeowners of Mr. ***'s community. Mr. [redacted] was invited to meet with this committee to discuss in person what was needed and he did not take advantage of that opportunity. Mr. [redacted] was invited to 2 hearings before this committee to address and discuss this matter, and he did not attend either. Mr. [redacted] has been sent a copy of the Association's Enforcement Policy as well and Action staff has made two additional inspections of his home - at his request - with the same findings.If Mr. [redacted] believes that he is being treated unfairly and wishes to argue that his home is being properly maintained and he is not in violation, he needs to do so with the committee of homeowners. Action Property Management does not have that authority. While Action staff did make the initial observation of the needed maintenance, which is consistent with how all other homes in the community are addressed, the committee of homeowners has viewed the pictures and affirms that a violation does exist.We would encourage Mr. [redacted] to attend a meeting to discuss the situation with these individuals directly.All of the people that Mr. [redacted] identified - [redacted] , [redacted] , and [redacted] - have been in regular communication with him and have responded to each request, as evidenced by the attached chronology.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1) Water leak issue - The first vendor sent out by the Board of the Association advised that the leak was coming from the window, not the roof; Action has no expertise in leaks and relies on the contractors chosen by the Association Board In June 2014, the Association Board authorized Action to send another contractor to inspect A proposal was received by Action, but since Action has no authority to approve bids or expenditure of Association funds, it had to be presented to the Association Board Association Board approved bid in August but contingent upon homeowner confirming window leak was repaired; homeowner refused, therefore, since that was the Association Board's decision, it had to go back to the Association Board in October for their decision ..........Action relied on the contractor's advice and does not make determinations as to the cause of leaks Action does not have authority to approve bids and/or spend Association funds; that can only be done by the volunteer homeowner Association Board Members and their meeting schedule is every other month.Response: Failure to provide logical explanation and reasoning in the forced closure of roof water leak work order causing excessive delay in urgent matter Both Action Property Management and the first vendor were unable to provide any logical explanation to the water mark, which only appear after rain and logical evidence of roof leak, directly beneath roof overhang and above window as provided in picture before Despite the lack of logical explanation and numerous communications from the homeowner requesting further investigation and/or logical explanation, Action Property Management still firmly insisted on the closure of work order based on first vendor's report without doubting by the common sense of gravity and the lack of tornado type upward wind in California as suggested by the first vendor's questionable explanation to the water mark directly beneath roof overhang and above the window Again, a year later, the water leak has been concluded and proven to be a roof water leak and has absolutely nothing to do with the window as claimed by the first vendor and Action Property Management.The acceptance of contractor's advice without basic validation/examination by common sense of gravity combined with lack of willingness to investigate attitude has been proven to provide nothing other than assessment and assumption which subsequently lead to the year long delay in a roof water leak issue The lack of expertise should not be an excuse for the lack of common sense , care, and ownership/accountability of issue not to mention the irrational logic was questioned by the homeowner yet disregarded by Action Property ManagementShould Action Property Management took ownership and performed logical investigation and resolve the roof water leak from the first place, this issue would never have been deferred and further delayed by the association board.2) Maintenance of Community Website and Portal - This had fallen behind however all meeting information and documents are available to any homeowner upon request This information is now updated.Response: To provide transparency to all homeowners and utilize what communication website/portal is there for, please pose rather than upon request3) Maintenance of Community Documentation - All documentation of the Association is current and maintained by Action If there is a delay in getting the documents posted, we will address, however all of the documentation is current and is available to any homeowner upon requestResponse: Per Action Property Management and Association Board, meeting minutes are available (1) meeting afterward As of today, the latest board meeting minutes available on the community website/portal dates back to 6/18/ Yet, approximately (4) board meetings have already held since then on: 08/2014, 12/2014, 02/2015, 04/ Where are the board meeting minutes for at least 08/2014, 12/2014, 02/2015? Also, to provide transparency to all homeowners and utilize what the communication website/portal is there for, please post rather than upon request Regards, [redacted] ***

When the Ms*** and Ms*** moved in, they were given a property condition report to fill out and return to our office, which was not returned to Action Property Management. Our company does not do inspections with tenants that are moving in, we personally inspect each property as the
tenants move out. Everyone’s idea of clean is different. At the end of their lease, the tenants did have their carpets professionally cleaned and they did clean their apartment, but it needed a touch-up, which is why the cleaners were sent over to clean the window tracks, under appliances, inside the cabinets, and inside the refrigerator as well as replacing the drip pans on the stove. As their lease ended on May 31, 2015, their deposit of $(minus the $cleaning bill) was postmarked on July 30, This is within days after their lease ended, as per the security deposit agreement of their signed lease. Pam, our leasing agent who inspected their apartment at the end of their lease, was not employed by Action Property Management at the time of their move-in. She would not have known the condition of their apartment at that time. If Ms*** and Ms*** would like to discuss this further with me, they may call my office.Mariann M***Owner/BrokerAction Property Management

I talked to [redacted] as of 11:00 am, November 9, 2016.  She was upset because her security deposit had not been refunded to her yet.  However she had already moved from the forwarding address that she provided to Action Property Management Company.  Because of that, we asked that she...

wait until Friday, November 11th to reissue the check.  After communicating with the owner of the property today, he has agreed to pay the $35 stop-payment fee for the check and we will re-issue another check to be sent in the mail today.  After giving [redacted] the option to receive the check via certified or regular mail, she requested that she receive the check via regular mail to the new address that she has moved to.  Action Property Management Company makes every effort to comply with the laws of the State of Colorado Division of Real Estate.  We cannot be held accountable for items being lost in the United States Mail nor for being given the incorrect forwarding address.  As of today's date I believe this matter has been resolved.  If you have any questions, please feel free to contact me. Mariann M[redacted]Owner/Broker Action Property Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We own a property that we had Action Property manage for way too long, but they make the contract impossible to get out of without paying a huge fee. The renters contract and APM's contract don't have the same date so if you try to fire the rental company and the renter still has time left on their lease you have to pay APM fees for however many months they have left and vice versa. It's pretty much set up so no matter what, you end up owning them a good chunk of change.
They also keep a reserve fund for repairs that they kept increasing to thousands of dollars. Okay, fine, it’s good to be prepared, but once we cancelled our contract with APM it took more than a month to get it refunded to us. We were joking that the owner probably had in some account gaining interest on our money.
Their quotes on repairs were unusually high and there are rumors around the rental/real estate community that APM gets money kicked back to them from the contractors they hire.
3 out of the 5 renters they found ended badly, either destroying our home upon moving out or by breaking their lease.

Issues for this company:
1. Lack of communication!!!!!
2. Maintenace fee is way too high
3. Contract is not fair to owners, owners will pay huge fee when you try to terminate your contract regardless.

Absolutely lacking in communication and very unprofessional!