Action Recovery Online

Michele Tucker
13 reviews

3 years ago
All of the representatives have done very well for our clients in recouping money due to them, Having worked with several other companies in the valley, Action Recovery actually does what it says it will do and gets the job done

Insurance Coordinator Phoenix Oral & Max Surgeons

5 years ago
We always get great customer service from all of the representatives. They are very attentive and helpful with our patient's accounts. Thank you for being so reliable!

To: Norm Kieffer
Received: Tuesday, August 23, 2022 at 2:48 PM
Message: Thank you so much Norman. If I can leave a review about the excellent service you provided, please let me know. Have a blessed day!

Hi Norm,
I wanted to let you know that _- of Arizona made a comment to me the other day that I wanted to share with you and your staff.
He said “ I received another check from the collection agency and I do believe they are the best agency I have ever worked with before”. I agreed with him.
My staff and I have been saying that all along as well. We have dealt with multiple agencies throughout my career and I have never seen one produce the results that you and your staff do.
We did send you the final list from his AR awhile back but the checks keep coming in. Keep up the great work.
Warmest Regards,

I am a landlord with multiple properties. I utilized another collection agency for 12 years when the retired (out of business) and had decent results. After they closed I searched and found ARO and their web site looked good and they sounded like they could recover as much (if not more) than my previous debt collector. I signed up, paid for the up front fee, sent hem a dozen old uncollected debts, and then as new ones came in throughout the year sent them in. Never heard ONE word from these people again.... in fact they never even bothered to ask for a renewal because they knew I would laugh at their offer..... Don't waste your time with these people - they do NOT deliver what they advertise......

To our knowledge this individual has never contacted our office or left any voice messages.  It is not our practice to ignor or not respond to any inquiries.  The complaint does not list the number that she was using to try and reach us.  However, I will have our Collection Manager...

respond.  Her account is inactive and there has been no attempt from this office to reach her since April, 2012.  This matter will be cleared up.

ARO advertises a Free Demand service in which the client will receive the full amount (no fees) if debt is collected within 10 days of debtor receiving the letter. Since receiving a letter, I have contacted ARO 10 times. Each time, there was no answer and I was forced to leave a voice mail. I have left 7 messages. Not ONE message has been returned. I have researched the company online and contacted their various other phone numbers as well. Again, none of my calls was ever answered and none of my messages were returned. Obviously this company pushes the date of contact out so that they can charge the client a fee. In the meantime, so called debtors are not granted any access to the company to gain information or state that the claim is in dispute. Now I am sure ARO will respond with some wordy bogus claim about not receiving any messages. That is not my concern as I not a client..... nor would I ever become one. Look at their so called letters of recommendation. Of the limited letters (only 6), only 1 is dated prior to 2011 and guess what, if you call the number of that individual you will get a foreign voicemail.