Action Rhythmics

Customer states that she placed the order on and never received the itemsCustomer states that she ordered a "1-day" deliveryBoth of these statements are incorrect Customer did place an order on Action Rhythmics website clearly informs its customers that the business will be closed from through for the Holidays and all orders received during this period will be shipped to the customers after Customer did not select a Next Day or 2nd Day services which are the guaranteed services, but rather selected a [redacted] Ground Service - which as it clearly explained in the Shipping Policy IS NOT a guaranteed serviceBy the way [redacted] did deliver it within one business day since the time it was shipped (dropped off and picked up on 012015, in route on 012015, delivered on 01/0*/2015) [redacted] doesn't pick up the Ground shipments on Saturday, the next available date would be Monday (012015)Additionally, customer is facetiously flabbergasted about the price of $("yes, twenty six bucks") for the shippingFirst of all, customer fails to mention that her order consisted of two oversized hoops, approximately 34" high and wide, making the package dimensions of X X In addition, customer fails to mention that in addition to the hoops she has also received a second shipment which contained a RG Ball (X X 9), despite the fact that our policy clearly states that only small items could be combined with the hoops [redacted] clearly shows that the package was delivered on - Thursday, at 10:am, to [redacted] *nd left at side doorAction Rhythmics, in its Shipping Policy, clearly explains that as soon as the item is shipped the tracking number is automatically emailed to the email address provided at the time of a check outAdditionally, in this case, customer had also received an email from ***, with the tracking number and the estimated time of delivery [redacted] provides a number of ways for a safe delivery of package: it can be left at your door, and/or if you don't feel safe leaving the package at your door it can be dropped at local “ [redacted] ”, or be available for a pick up at your local [redacted] centerAction Rhythmics clearly explains the above scenario in its "Shipping" section and advises its customers to contact the shipping company with the delivery directionsAction Rhythmics clearly warns in its Shipping Section: "If your tracking number confirms the delivery - Action Rhythmics will not be held responsible for the lossIf you disagree with this possibly – do not order from us."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
By "***" I mean ***Apparently, Revdex.com censors the correspondenceSend me an email if you want to hear the exact wordYou do have my address.It was not stolen from my property, it was never deliveredThis is a routine issue with ***, they sometimes lose packagesThere is a process, the sender is supposed to follow for them to initiate a claim and conduct investigationYou failed to follow that process
The only "crime area" I have recently been close to is your business, that has "a policy" of ripping off its customers.I did not threaten you with anythingI could not ruing your reputation even if I wanted toReputation is something you have to EARN. The reviews and complaints about your business in various media speak for themselvesI am simply adding my part to warning people against dealing with unscrupulous businesses like yours, by publishing an account of my experience.You want to sue we for that? Bring it!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

2nd reply I am not sure what customer is trying to say with regards to her employmentIn her email she mentioned that she works for a lawyer and, I guess, supposedly it supposed to frighten meFor the record - Action Rhythmics always sold the Chacott cm balls for $We never had sales on these ballsCustomer is confusedThe return authorization was given for a new, unused ballInstead we received an old, used ball that was not even sold by Action RhythmicsThe balls are shipped to the customers semi-deflated due to the fact that if the postal service ships via air the ball may explode (Science, 6th grade)For the full list of reasons of a denial of refund please refer to our first replyAgain, if the ball which was sent back to us, was in a new, unused condition, and would be the actual ball that we sold - we would have no problem refunding the customerIn this case - it was notRegards

Do not order from this company! Our gym ordered 7 leotards that cost between $1100-$1400 each. They came back without the design we requested, terrible fit, and very poor quality. I wouldn't have paid $200 for one, much less $1400. They are refusing to refund the money. We have ordered through them previously without issue, but they changed their vendor for leotard production and are trying to pass low budget leotards off as the high end ones they used to manufacture. Poor business ethics and a total scam!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My stating that I work for a lawyer was in response to her threat in stating she would file for mail fraud as I guess a means of trying to instill fear in meNonetheless if the balls are sent semi inflated so they don't explode when I informed her that the ball wasn't holding its shape why not inform me of thatNo it's not simple science because in the midst of trying to get the right size ball for my daughter I order two more balls from *** that came fully inflated with no issues, so may this semi-inflation is just a practice for Action Rhythmics (pictures attached of *** purchases on 1/** and 1/**)To address the issue of the ball being on sale for what reason would I have to lie about an item being on sale or clearance? If my goal was to return something old and I guess the company is implying I get one for free why would I spend more money at *** and pay for shipping and return shipping with their company and I have FREE 2day shipping with *** ***I'm losing moneyAlso if this ball that I sent was used/old and with scratches why not send me a picture of the ball in their initial email response or in response to this complaintIf you felt defrauded then in your defense the picture would have been exhibited. This company is making more and more excuses as to why they will not give me my refundAccuses me of fraud instead of asking whether or not I sent the wrong ball back by mistake, even though I sent back the same pink ball that was sent to me within minutes of reporting the issueAt that time it could've been explained their whole "science" project approach to the balls not being fully pumpedWhat's difference between their science and ***s? NothingSo again, being that I informed you it's not holding it's shape because of your shipping preferences why not inform of your practices if this is your policy? As far as the brand I didn't care what brand the ball was, my daughter needed a ball so that she could participate in class. I've never done business with a company that just out right accuses you of defrauding them, what form of customer service is that? There was no need for her reply to be so negative and attackingClearly if the whole issue was just air needed to be re-pumped then I believe that would been suggested to me once I mentioned it's not holding it's shape upon opening the packageNow all of a sudden I'm suppose to read their mind as to their business practices and/or enroll in Junior high science and study air and balls when neither of the to *** balls came with semi-deflated, not holding it's shape etc
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
First off I am employed with a law firm, so am I am unsure as the references the business as to my employment with any form of gymSecondly, the item I purchased was listed under clearance and specials and upon checking the website today has been removedI purchased that ball for because all the other balls priced higher and that particular ball and color was the cheapest on the site at the timeWhy would I spend between 50-on a ball and this is something that my daughter is trying out for the first time, so it made since to purchase the clearance ball since it's only for practiceThe website and it's prices has been updated since my purchase on 1/*/My daughter is new to gymnastics and had her first class on 1/*/(additional information can be provided upon requests) the gym which she is attending were currently out of balls and ropes informed that she needed them for practiceI have never OWNED any rhythmic balls prior to making purchases for this ball and another on *** in order to get the right ball for my daughterFor this Company to accuse me of sending something that is old and used is preposterous and uncalled forLet's consider the facts withing minutes of receiving the if there was nothing wrong why would I ask to return it? Secondly, I'm not hard up to have to return something used, however I didn't pay for something new and then would need to have to blown up at my daughter's gym or purchase an air pump, why even bother making a purchase if I still have to do more work once I get the ballAdditionally all these references to the colors, lettering, scratches if anything was done to the ball it happened once they got it back because the ball was placed in the mail the same day as I informed the representativeBeing that I am a new parent to Rhythmic gymnastics why would I care about a brand and if so only go for the balls, If I'm such an expert as is being claimed why wouldn't I purchase a more expensive ball? Nonetheless, the Rep's response and attitude towards me was completely uncalled for and disrespectfulIf you stand by your product then there shouldn't be an issue to items being returned or exchanged, I also find it rather funny that when I asked for an return authorization which was mentioned under the return policy I was instructed that to not worry about it and just sent it back if this was policyFurthermore, I've mentioned or made reference to being a "novice" Rhythmic parent (can provide all email correspondence upon request) between company and myselfPrior to googling Rhythmeic gymnastics equipment was the only way that I came to purchase my ball from them of this company and so wish that I hadn'tTherefore this company is getting me either confused with someone else or again trying to make references and accusations about my characterAlso in what letter is this business refereeing to? In my email I stated, "Hi,I just received my package today and the ball isn't holding it's shapeThe air I guess is coming out of the ball." Upon opening the ball when I took it out of the box it wasn't firm and dented in where I placed my fingers, hence "it's not holding it's shape" it could've been that the ball required more air then why explain to me that the "balls are thoroughly inspected ...." but send it backRegardless to how thorough a person or company claims to be there is always the possibility of a mistake or error which is also referenced under there return policy "All the products we sell are selected by gymnasts and coaches, thus we truly believe you will be pleased with the products and services we provideWe understand, however, that occasionally you may have to return something to us for a variety of reasons and to make it easier we have a no-hassle return and exchange policy (copied from there website).So if your aware that "occasionally" this can happen why is that for my return I had to have returned a used ballWhy would I withing min of opening the call to return it if I was only going to as they claim "return a used ball" wouldn't I have waited several days or so? It's being more and more clear that this company is trying to find every excuse to keep my money for something that was returned and was returned well within the time allotted for the returnThis company is a "RIPOFF" and will go as far as slander and changing there website in order to hold on to keep from giving me my refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The merchandize was NEVER DELIVEREDI could not find (and believe me, I tried) anything in the "shipping section" or anywhere else on the website for that matter that would say anything to the effect that "if you don't get the merchandize, we still get to keep your money", but even if it did say something like this, it would not make any differenceIf you don't want to be responsible for your shipments you should not be in online order businessSimply putting a "disclaimer" in some obscure place of the website denying responsibility for the very service you are charging the customer for, might make it legal (I doubt that, but I am not a lawyer), but certainly does not make it ethical let alone an acceptable business practice. As for the second day delivery etc., this is the secondary issue (the merchandize was NEVER DELIVERED in the first place), but for the sake of completeness, a $charge of "ground shipping" is laughableAnd no, there was nothing on the website indicating that the orders will not be shipped for a week, that's just a flat out lieIn fact, there was (and still is) a message in HUGE FONT right on the home page, saying that the orders are shipped within hours
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Very bad customer service

Customer states that she placed the order on 01/**/2015 and never received the items. Customer states that she ordered a "1-day" delivery. Both of these statements are incorrect....

Customer did place an order on 01/**/2015. Action Rhythmics website clearly informs its customers that the business will be closed from 12/**/2014 through 01/**/2015 for the Holidays and all orders received during this period will be shipped to the customers after 01/**/2015. Customer did not select a Next Day or 2nd Day services which are the guaranteed services, but rather selected a [redacted] Ground Service - which as it clearly explained in the Shipping Policy IS NOT a guaranteed service. By the way [redacted] did deliver it within one business day since the time it was shipped (dropped off and picked up on 01/**/2015, in route on 01/**/2015, delivered on 01/0*/2015). [redacted] doesn't pick up the Ground shipments on Saturday, the next available date would be Monday (01/**/2015). Additionally, customer is facetiously flabbergasted about the price of $26.13 ("yes, twenty six bucks") for the shipping. First of all, customer fails to mention that her order consisted of two oversized hoops, approximately 34" high and wide, making the package dimensions of 36 X 36 X 4. In addition, customer fails to mention that in addition to the hoops she has also received a second shipment which contained a RG Ball (9 X 9 X 9), despite the fact that our policy clearly states that only small items could be combined with the hoops. [redacted] clearly shows that the package was delivered on 1/**/2015 - Thursday, at 10:28 am, to [redacted]nd left at side door. Action Rhythmics, in its Shipping Policy, clearly explains that as soon as the item is shipped the tracking number is automatically emailed to the email address provided at the time of a check out. Additionally, in this case, customer had also received an email from [redacted], with the tracking number and the estimated time of delivery. [redacted] provides a number of ways for a safe delivery of package: it can be left at your door, and/or if you don't feel safe leaving the package at your door it can be dropped at local “[redacted]”, or be available for a pick up at your local [redacted] center. Action Rhythmics clearly explains the above scenario in its "Shipping" section and advises its customers to contact the shipping company with the delivery directions. Action Rhythmics clearly warns in its Shipping Section: "If your tracking number confirms the delivery - Action Rhythmics will not be held responsible for the loss. If you disagree with this possibly – do not order from us."

Review: I purchased rhythmic equipment (BALL & ROPE) for my daughter who is newly enrolled into gymnastics. Upon receiving my packing the ball appeared to be defective and I immediately notified the company and was instructed to ship it back. [redacted] upon receiving the merchandise back email me a hostile/threatening letter accusing me of returning an old product and threats to defame my character and no refund. In prior email correspondence I informed Action Rhythmics that the package was just delivered and that I wanted a refund because something was wrong with the item. The ball was apart of the sale/clearance products for 34.00 so instead of accusing me of returning used products [redacted] should've checked my invoice and inventory prior to threatening/accusing me. As well now I feel as though they were attempting to sell me a 2 yr old product.Desired Settlement: I want my money for my purchase as well as compensation for threats of defamation of my character/fraud.

Business

Response:

On January *, 2015 (Saturday) customer ordered a Rhythmic Gymnastics Chacott Pink Ball, size 15 cm together with Chacott Junior Rope. The order was processed and shipped to the customer via [redacted] (Tracking Number: [redacted]). The order was shipped to the customer’s place of employment (address can be provided upon request). Customer received the ball on January **, 2015 at 2:13 PM (PT). We received the email from the customer at 2:28 PM (PT), 15 minutes after customer have received the shipment. Customer claimed that the ball doesn’t hold shape (???). We were flabbergasted and asked customer to send the ball back for an evaluation whether the refund will be granted. Our Return policy is very clear and we ask those who doesn’t agree with it not to buy from us.We received the ball, evaluated it, and came to the conclusion that the refund will not be issued. We have notified the customer of our decision.The reason(s) for a denial of a refund are:• The ball that customer returned was not the same ball that was shipped to her. Every year Chacott, a flagman of Rhythmic Gymnastics equipment, slightly changes the colors of their balls. In addition to that, Chacott stamps different combination of 3 letters on the ball, making it easy to determine whether the ball is “fresh”. It’s like series on the dollar bills.• Customer didn’t know but we take pictures of every shipment, every item – just to protect ourselves.• Customer claims that she bought this ball on sale/clearance. This is not true, we never have sales on these Chacott balls – they are in a very high demand and sometimes customers have to wait for months before receiving them. $34.99 is a regular price of this ball.• In her letter customer claims that she is a “novice” Rhythmic Gymnastics parent. This it is very strange, suspicious and I’d say ridiculous that the “novice” parent within 15 minutes would:o Open the shipmento Open the Chacott ball boxo Had a rhythmic gymnastics pump at her place of employmento Pumped the ball to the necessary pressureo And finally, made a professional determination that this Chacott ball doesn’t hold its shapeDid I mention that the ball which was returned to us had multiple scratches and spots on the surface? In addition to that it looks like the ball lost the color due to the significant exposure to the sun.Those who know the sport of Rhythmic Gymnastics know and appreciate Chacott products due to attention to the details, performance and quality. Chacott in Rhythmic Gymnastics is like Rolls Royce in auto industry.Those who know the sport of Rhythmic Gymnastics know and appreciate Action Rhythmics. We never had a problem giving a refund for items that were returned to us in compliance with our Return policy. Moreover, in some cases we will go an extra mile for the customer. But we do not like those who clearly try to take an advantage of us.For the record, we did not send a threatening email to the customer. We simply and calmly explained the reasons for the denial of a refund, and told her that we don’t appreciate her behavior, and that she is no longer welcome to buy from us. On another hand, customer claimed that she works for a lawyer, whatever that means, and she’ll file a complaint that we sold her a used/damaged item. Please keep in mind that initially she claimed that the ball simply “doesn’t hold shape” but never said she received a used ball. The ball which was returned to us was clearly used and old. If necessary we could provide the pictures of what was returned to us vs. the brand new ball.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First off I am employed with a law firm, so am I am unsure as the references the business as to my employment with any form of gym. Secondly, the item I purchased was listed under clearance and specials and upon checking the website today has been removed. I purchased that ball for 34.99 because all the other balls priced higher and that particular ball and color was the cheapest on the site at the time. Why would I spend between 50-100 on a ball and this is something that my daughter is trying out for the first time, so it made since to purchase the clearance ball since it's only for practice. The website and it's prices has been updated since my purchase on 1/*/15. My daughter is new to gymnastics and had her first class on 1/*/15 (additional information can be provided upon requests) the gym which she is attending were currently out of balls and ropes informed that she needed them for practice. I have never OWNED any rhythmic balls prior to making purchases for this ball and another on [redacted] in order to get the right ball for my daughter. For this Company to accuse me of sending something that is old and used is preposterous and uncalled for. Let's consider the facts withing 15 minutes of receiving the if there was nothing wrong why would I ask to return it? Secondly, I'm not hard up 34.99 to have to return something used, however I didn't pay for something new and then would need to have to blown up at my daughter's gym or purchase an air pump, why even bother making a purchase if I still have to do more work once I get the ball. Additionally all these references to the colors, lettering, scratches if anything was done to the ball it happened once they got it back because the ball was placed in the mail the same day as I informed the representative. Being that I am a new parent to Rhythmic gymnastics why would I care about a brand and if so only go for the 34.99 balls, If I'm such an expert as is being claimed why wouldn't I purchase a more expensive ball? Nonetheless, the Rep's response and attitude towards me was completely uncalled for and disrespectful. If you stand by your product then there shouldn't be an issue to items being returned or exchanged, I also find it rather funny that when I asked for an return authorization which was mentioned under the return policy I was instructed that to not worry about it and just sent it back if this was policy. Furthermore, I've mentioned or made reference to being a "novice" Rhythmic parent (can provide all email correspondence upon request) between company and myself. Prior to googling Rhythmeic gymnastics equipment was the only way that I came to purchase my ball from them of this company and so wish that I hadn't. Therefore this company is getting me either confused with someone else or again trying to make false references and accusations about my character. Also in what letter is this business refereeing to? In my email I stated, "Hi,I just received my package today and the ball isn't holding it's shape. The air I guess is coming out of the ball." Upon opening the ball when I took it out of the box it wasn't firm and dented in where I placed my fingers, hence "it's not holding it's shape" it could've been that the ball required more air then why explain to me that the "balls are thoroughly inspected ...." but send it back. Regardless to how thorough a person or company claims to be there is always the possibility of a mistake or error which is also referenced under there return policy "All the products we sell are selected by gymnasts and coaches, thus we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return something to us for a variety of reasons and to make it easier we have a no-hassle return and exchange policy (copied from there website).So if your aware that "occasionally" this can happen why is that for my return I had to have returned a used ball. Why would I withing 15 min of opening the call to return it if I was only going to as they claim "return a used ball" wouldn't I have waited several days or so? It's being more and more clear that this company is trying to find every excuse to keep my money for something that was returned and was returned well within the time allotted for the return. This company is a "RIPOFF" and will go as far as slander and changing there website in order to hold on to keep from giving me my refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

2nd reply I am not sure what customer is trying to say with regards to her employment. In her email she mentioned that she works for a lawyer and, I guess, supposedly it supposed to frighten me. For the record - Action Rhythmics always sold the Chacott 15 cm balls for $34.99. We never had sales on these balls. Customer is confused. The return authorization was given for a new, unused ball. Instead we received an old, used ball that was not even sold by Action Rhythmics. The balls are shipped to the customers semi-deflated due to the fact that if the postal service ships via air the ball may explode (Science, 6th grade). For the full list of reasons of a denial of refund please refer to our first reply. Again, if the ball which was sent back to us, was in a new, unused condition, and would be the actual ball that we sold - we would have no problem refunding the customer. In this case - it was not. Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My stating that I work for a lawyer was in response to her threat in stating she would file for mail fraud as I guess a means of trying to instill fear in me. Nonetheless if the balls are sent semi inflated so they don't explode when I informed her that the ball wasn't holding its shape why not inform me of that. No it's not simple science because in the midst of trying to get the right size ball for my daughter I order two more balls from [redacted] that came fully inflated with no issues, so may this semi-inflation is just a practice for Action Rhythmics (pictures attached of [redacted] purchases on 1/** and 1/**). To address the issue of the ball being on sale for what reason would I have to lie about an item being on sale or clearance? If my goal was to return something old and I guess the company is implying I get one for free why would I spend more money at [redacted] and pay for shipping and return shipping with their company and I have FREE 2day shipping with [redacted]. I'm losing money. Also if this ball that I sent was used/old and with scratches why not send me a picture of the ball in their initial email response or in response to this complaint. If you felt defrauded then in your defense the picture would have been exhibited. This company is making more and more excuses as to why they will not give me my refund. Accuses me of fraud instead of asking whether or not I sent the wrong ball back by mistake, even though I sent back the same pink ball that was sent to me within minutes of reporting the issue. At that time it could've been explained their whole "science" project approach to the balls not being fully pumped. What's difference between their science and [redacted]s? Nothing. So again, being that I informed you it's not holding it's shape because of your shipping preferences why not inform of your practices if this is your policy? As far as the brand I didn't care what brand the ball was, my daughter needed a ball so that she could participate in class. I've never done business with a company that just out right accuses you of defrauding them, what form of customer service is that? There was no need for her reply to be so negative and attacking. Clearly if the whole issue was just air needed to be re-pumped then I believe that would been suggested to me once I mentioned it's not holding it's shape upon opening the package. Now all of a sudden I'm suppose to read their mind as to their business practices and/or enroll in Junior high science and study air and balls when neither of the to [redacted] balls came with semi-deflated, not holding it's shape etc.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have ordered some merchandise online on 01/**. There was a [redacted] tracking number provided to me. [redacted] online tracking says the package was delivered, but I have never received it. [redacted] rep. says I have to contact the shipper, because they are the customer, that would have to open a claim with [redacted], not me.

The seller, when contacted by email, responded that they needed a signed statement from me, and a police report(!).

Then, a few minutes later another email came, that simply said "refund will not be issued" for the reason that "shipment was delivered". Now, I realize, that it (probably) was [redacted], that lost the package, not them, but their responsibility does not end with dropping merchandise at [redacted]. They charged me

$26.13 (yes, twenty six bucks!) for "shipping and handling", and I expect that the merchandise I paid for be delivered to me. If the business takes my money, it is their responsibility to ensure that I receive the merchandise.

They have also claimed this would be a "1-day" delivery, when they charged me $26 for it. However, according to [redacted], the package has not been shipped until 01/** (I bought it on 01/**), and "delivered" on 01/** - a week from the day of purchase. Of course, the fact that it was never delivered at all makes this point almost moot, but still ... to recap: they charge for 1-day delivery, don't ship for four days, then ship with the *second*-day service, lose the package, and refuse to refund the money.Desired Settlement: I want them to refund the money they charged for merchandise they never delivered.

Business

Response:

Customer states that she placed the order on 01/**/2015 and never received the items. Customer states that she ordered a "1-day" delivery. Both of these statements are incorrect. Customer did place an order on 01/**/2015. Action Rhythmics website clearly informs its customers that the business will be closed from 12/**/2014 through 01/**/2015 for the Holidays and all orders received during this period will be shipped to the customers after 01/**/2015. Customer did not select a Next Day or 2nd Day services which are the guaranteed services, but rather selected a [redacted] Ground Service - which as it clearly explained in the Shipping Policy IS NOT a guaranteed service. By the way [redacted] did deliver it within one business day since the time it was shipped (dropped off and picked up on 01/**/2015, in route on 01/**/2015, delivered on 01/0*/2015). [redacted] doesn't pick up the Ground shipments on Saturday, the next available date would be Monday (01/**/2015). Additionally, customer is facetiously flabbergasted about the price of $26.13 ("yes, twenty six bucks") for the shipping. First of all, customer fails to mention that her order consisted of two oversized hoops, approximately 34" high and wide, making the package dimensions of 36 X 36 X 4. In addition, customer fails to mention that in addition to the hoops she has also received a second shipment which contained a RG Ball (9 X 9 X 9), despite the fact that our policy clearly states that only small items could be combined with the hoops. [redacted] clearly shows that the package was delivered on 1/**/2015 - Thursday, at 10:28 am, to [redacted]nd left at side door. Action Rhythmics, in its Shipping Policy, clearly explains that as soon as the item is shipped the tracking number is automatically emailed to the email address provided at the time of a check out. Additionally, in this case, customer had also received an email from [redacted], with the tracking number and the estimated time of delivery. [redacted] provides a number of ways for a safe delivery of package: it can be left at your door, and/or if you don't feel safe leaving the package at your door it can be dropped at local “[redacted]”, or be available for a pick up at your local [redacted] center. Action Rhythmics clearly explains the above scenario in its "Shipping" section and advises its customers to contact the shipping company with the delivery directions. Action Rhythmics clearly warns in its Shipping Section: "If your tracking number confirms the delivery - Action Rhythmics will not be held responsible for the loss. If you disagree with this possibly – do not order from us."

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The merchandize was NEVER DELIVERED. I could not find (and believe me, I tried) anything in the "shipping section" or anywhere else on the website for that matter that would say anything to the effect that "if you don't get the merchandize, we still get to keep your money", but even if it did say something like this, it would not make any difference. If you don't want to be responsible for your shipments you should not be in online order business. Simply putting a "disclaimer" in some obscure place of the website denying responsibility for the very service you are charging the customer for, might make it legal (I doubt that, but I am not a lawyer), but certainly does not make it ethical let alone an acceptable business practice. As for the second day delivery etc., this is the secondary issue (the merchandize was NEVER DELIVERED in the first place), but for the sake of completeness, a $26 charge of "ground shipping" is laughable. And no, there was nothing on the website indicating that the orders will not be shipped for a week, that's just a flat out lie. In fact, there was (and still is) a message in HUGE FONT right on the home page, saying that the orders are shipped within 24 hours.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]'s latest reply is very rude and provocative. We would highly appreciate if [redacted] could elaborate on or provide a description of what he means by “[redacted] must understand that if something was stolen from his property he should contact the local police. We could also recommend, since [redacted] resides in the high crime area, to post a note (perhaps even engraving it permanently attaching to his door) to postal/delivery services not to leave any items in front of his house when no one can sign for them. Or perhaps they could leave it with the neighbors, if [redacted] has a complete trust in them.As far as [redacted]’s hostility, sarcasm, and threats to ruin our reputation by posting negative comments all over the internet (Revdex.com, [redacted], etc.) – Action Rhythmics reserves the right to bring suits, claims, and actions for any and all causes of action arising from [redacted]’s threats to publicly defame our reputation with false accusations.