Action Roofing Service

We have contacted the customer and resolved this issueThank you for your support***Action Roofing Service.?

Company states: The company is working with the customer. When it rains it makes a lot of noise in the downspout. We are doing everything we can do to make it quieter

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and am working with them to resolve the problem.  This issue is the process of resolution.  The business is working on the problem and seeking complete resolution, to be determined following completion of the needed work.

We have contacted the customer and resolved this issue. Thank you for your support. [redacted]Action Roofing Service.?

Review: New roof and gutters installed in July 2012. In mid October, a rain storm occurred late at night; we were awaken by extremely loud banging sounds coming from all of the down spouts. This sound was abnormally loud and excessive and woke everyone in the house. Sound is expected during rain, but I emphasize that this noise was extremely loud. I immediately contacted Action Roofing to report the problem. The owner came out and ACKNOWLEDGED the problem. He placed Scotch Brite(R) sponges in the bottom of the down spouts, claiming this resolves the problem. Clearly, this is not a solution or a permanent fix. Action Roofing DID NOT follow up. The sponges washed out immediately at the next rain and the noise persisted. I contacted Action Roofing again. They sent their gutter expert, who also ACKNOWLEDGED there was a problem. He attempted to fix on ONE of the down spouts, explaining that when he originally installed the down spout he had failed to fold a piece of metal causing water to fall down the center of the down spout and bang into the thin gauged metal at the bottom. I asked why he didn't fix the other gutters and he claimed he didn't have time and wasn't sure it would fix the problem. No follow up after this visit, either. (Note: he left this repair with a light colored sealer on a dark brown gutter claiming he didn't have the right color to fix it properly). I contacted Action Roofing again and they admitted that the real solution is to replace the round gutter outlets with rectangular ones to allow water to flow down the walls of the down spout rather than drop down the center of the spout. (ie..round spout, round hole; rectangular spout, rectangular hole). After repeated requests, Action Roofing has taken no "action". They have stated they will fix the issue, but have done nothing. When I call, they say they'll "get to it", it's "on their list", but they simply ignore the issue. Their lack of professionalism is astounding and extremely frustrating. They simply do not care.Desired Settlement: I want the gutters fixed by profession gutter installer of my choosing, within reasonable cost, to be paid by Action Roofing Service. If I were to allow them to fix or choose the repairer, the job would simply NEVER be done. This issue was reported to Action Roofing well within warranty; they have acknowledged the problem and neglected to resolve the problem and displayed abject incompetence.

Business

Response:

We have contacted the customer and resolved this issue. Thank you for your support. [redacted]Action Roofing Service.?

Business

Response:

Company states: The company is working with the customer. When it rains it makes a lot of noise in the downspout. We are doing everything we can do to make it quieter.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and am working with them to resolve the problem. This issue is the process of resolution. The business is working on the problem and seeking complete resolution, to be determined following completion of the needed work.