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[redacted] , Once agin I find myself appalled that I continue to have to respond to a Customer who cheief complaint is that he didnt pay his payment on time and his vehicle was disabled I originally attached all copies of this customers file to include when the GPS disabled the vehicle, there is no doubt my account is the accurate one It was his responsbility to pay on time, to call if there was a problem and to know the contract he signed and what it entailedHe cannot now plead begein ignorance to the facts We as a company have done nothing wrong and I am doing my job, its not personal, but as I have pointed out before we must as a Company take these precautions to secure vehicles of Customers, whose Credit, or other factors deem them as "High Risk" not just by our company standards, but by many dealerships now Nationwide, and many will disable the vehicle within hrs of payment not being made There is an epidemic of Bad Credit in this country and people no longer care if they do or dont pay their bills as is obvious by their FICO Scores As far as this Customer, I could not enable the vehicle when it was asked due to the fact he had it at a Shop in another State, where the Battery was disconnected, once he remedied that situation, the vehicle was enabled, as I heard nothing from him untill his complaint to the Revdex.com I have however since the original response to your office received a call from this customer, stating that he read, in paperwork I submitted to you) he had to notify us within days if he was moving out of State, I told him yes that was true, he informed me on February, 6, they would be relocating to somewhere in ILHe was informed of what he had to do to register and title the vehicle there This will not deter our efforts to have payments made in a timly fashion, to disable or locate the vehicle if necessaryThis is presicely the reason so many dealers now install them, and we make it a requirement of the contract, as they can pick up and leave without any notice, or anyway for us to ensure payments or track down the vehicle if necessary for Repossession [redacted] Rod Shop Inc

This is in response to the rather lengthy complaint by a customer who is not satisfied with his alleged treatment by myself and my staff whose purpose if ¡s to collect on past due accounts, verify insurance coverage, and disable vehicles of customers who do not make payments on time, do not keep promises to pay or whose full coverage insurance lapses, expires, or is cancelled to which we are notified by Insurance companies I have attached for your review, a copy of the following: 1) Snapshot of account, which shows only of payments mode on time 2) Account Transactions, which show the erratic way this account has been paid 3) Notes from the account, which show the conversation Mr [redacted] and I had promising a full payment on 1/25/2014.and the subsequent calls after vehicle was disabled 4)Letter of affidavit from [redacted] on the conversation between them 5) Copy of the VA Law Contract, which clearly outline our rights, and he signed 6) Copy of the delivery& Acceptance in which he not only signed but initialed in different spaces stating he understood his rights as well as ours 7) Addendum to Contract, which gives terms and conditions of GPS tracking device, and a copy of the GPS history on this vehicle, clearly showing when it was disabled 8) Buyers Order, which shows Vehicle Sold AS IS NO WARRANTY 9) Email from customer about a problem with the vehicle 10) Separate Goodwill Repair Acknowledgements, where we did service for free I feel no need to go into a lengthy response, as the paperwork provided shows we are not only well within our rights, but that Mr [redacted] has not paid as agreed to in the Contract The fact that he feels as if he is being mistreated in any way is not only offensive, it is laughable, due to arrogance of a man whose wife and he will state what they will pay, not what they are expected to and then simply hang up as if dismissing my employees Had they had better communications, and paid their payments on time I would not have gotten involved with their account, I am called in when they are constantly past due, as indicated on Account Balance Summary For Mr [redacted] to say that an employee told him the vehicle was not shut off is an outright lie as stated by Mr [redacted] he has no access to that information, and was called on Saturday Jan 25thI did not shut the vehicle off until Monday Jan 27thas indicated in the GPS History Report, when I arrived and no payments had been made as promised On Tuesday morning when I arrived a payment of $had been made on line Monday evening after 6:pm and was posted on Tuesday Jon28th as indicated in the Account Transaction report Mr [redacted] who claims to be a contractor doesn't seem to understand that a Contract is just that, and a Due Date is The Date it was agreed upon to be paid by both parties, not to days laterAs a business if he does not get paid, I am sure he makes Collection calls and when someone promises to pay, he is expecting that to be the case, if not I'm sure he will continue to call until he does get paid or he will not be in business very long Are we responsible for any work he has had done to his vehicle? No, we are, not as indicated in the NO Warranty on the Buyers Guide, however the Parts and Labor done to his vehicle on two separate occasions where he was not charged anything due to our Customer commitment does say something for usThe fact that he called on a Saturday and asked if his vehicle was disabled, when it wasn't until Monday, leads us to believe he was already having a starting issue, and when it was at the Shop where work was done and we disabled it, they asked him if it had a devise on it that is when he contacted us on Tuesday the 29thand this barrage of calls and demands started again weeks after the original conversation about his account, and his first letter of complaint about me Last but not least, it seems Mr [redacted] 's biggest problem is having to deal with a female as on authority figure, or anyone who can dictate to him what is expected of himAs I told him, this is a signed contract with scheduled terms he is expected to adhere to, not a negotiation and not something to be haggled over, regardless of his constant demands as to what he will, or will not do, or when he chooses to do so He is free however to Voluntarily Surrender the vehicle anytime he chooses which will of course not help his already very poor Beacon Score, caused by not making scheduled payments on time to any creditor, and our reason for charging a higher interest rate as he is what we cons¡der a High Risk customer who moves around a lot Sincerely, [redacted] Manager Credit & Collections Rod Shop Inc

[redacted],
Once agin I find myself appalled  that I continue to have to respond to a Customer who cheief complaint is that he didnt pay his payment on time and his vehicle was disabled.
I originally attached all copies of this customers file to include when the GPS disabled the vehicle, there is no doubt my account is the accurate one.  It was his responsbility to pay on time, to call if there was a problem and to know the contract he signed and what it entailed. He cannot now plead begein ignorance to the facts.
We as a company have done nothing wrong and I am doing my job, its not personal, but as I have pointed out before we must as a Company take these precautions to secure vehicles of Customers, whose Credit, or other factors deem them as "High Risk" not just by our company standards, but by many dealerships now Nationwide, and many will disable the vehicle within 48 hrs of payment not being made.
There is an epidemic of Bad Credit in this country and people no longer care if they do or dont pay their bills as is obvious by their FICO Scores.
As far as this Customer, I could not enable the vehicle when it was asked due to the fact he had it at a Shop in another State, where the Battery was disconnected, once he remedied that situation, the vehicle was enabled, as I heard nothing from him untill his complaint to the Revdex.com.
I have however since the original response to your office received a call from this customer, stating that he read, in paperwork I submitted to you)  he had to notify us within 30 days if he  was moving out of State, I told him yes that was true, he informed me on February, 6, 2014 they would be relocating to somewhere in IL. He was informed of what he had to do to register and title the vehicle there.
This will not deter our efforts to have payments made in a timly fashion, to disable or locate the vehicle if necessary. This is presicely the reason so many dealers now install them, and we make it a requirement of the contract, as they can pick up and leave without any notice, or anyway for us to ensure payments or track down the vehicle if necessary for Repossession.
[redacted]
Rod Shop Inc.

This is in response to  the rather lengthy complaint by a customer who is not satisfied with
his alleged treatment by myself and my staff whose purpose if ¡s to collect on past due
accounts, verify insurance coverage, and disable vehicles of customers who do not make
payments on time,...

do not keep promises to pay or whose full coverage insurance lapses,
expires, or is cancelled to which we are notified by Insurance companies.
I have attached for your review, a copy of the following:
1) Snapshot of account, which shows only 2 of 10 payments mode on time.
2) Account Transactions, which show the erratic way this account has been paid
3) Notes from the account, which show the conversation Mr. [redacted] and I had promising
a full payment on 1/25/2014.and the subsequent calls after vehicle was disabled.
4)Letter of affidavit from [redacted] on the conversation between them.
5) Copy of the VA Law Contract, which clearly outline our rights, and he signed
6) Copy of the delivery& Acceptance in which he not only signed but initialed in 10
different spaces stating he understood his rights as well as ours.
7) Addendum to Contract, which gives terms and conditions of GPS tracking device, and a
copy of the GPS history on this vehicle, clearly showing when it was disabled.
8) Buyers Order, which shows Vehicle Sold AS IS NO WARRANTY
9) Email from customer about a problem with the vehicle
10) 2 Separate Goodwill Repair Acknowledgements, where we did service for free.
I feel no need to go into a lengthy response, as the paperwork provided shows we are not
only well within our rights, but that Mr. [redacted] has not paid as agreed to in the
Contract . The fact that he feels as if he is being mistreated in any way is not only
offensive, it is laughable, due to arrogance of a man whose wife and he will state what they
will pay, not what they are expected to and then simply hang up as if dismissing my
employees.
Had they had better communications, and paid their payments on time.  I would not have
gotten involved with their account, I am called in when they are constantly past due, as
indicated on Account Balance Summary.
For Mr. [redacted] to say that an employee told him the vehicle was not shut off is an
outright lie as stated by Mr. [redacted] he has no access to that information, and was called on
Saturday Jan 25th. I did not shut the vehicle off until Monday Jan 27th. as indicated in the
GPS History Report, when I arrived and no payments had been made as promised.
On Tuesday morning when I arrived a payment of $200.00 had been made on line Monday
evening after 6:00 pm and was posted on Tuesday Jon. 28th as indicated in the Account
Transaction report.
Mr. [redacted] who claims to be a contractor doesn't seem to understand  that a Contract is
just that, and a Due Date is The Date it was agreed upon to be paid by both parties, not 30
to 60 days later. As a business if he does not get paid, I am sure he makes Collection calls
and when someone promises to pay, he is expecting that to be the case, if not I'm sure he
will continue to call until he does get paid or he will not be in business very long.
Are we responsible for any work he has had done to his vehicle? No, we are, not as indicated
in the AS-IS NO Warranty on the Buyers Guide, however the Parts and Labor done to his
vehicle on two separate occasions where he was not charged anything due to our Customer
commitment does say something for us. The fact that he called on a Saturday and asked if
his vehicle was disabled, when it wasn't until Monday, leads us to believe he was already
having a starting issue, and when it was at the Shop where work was done and we disabled it,
they asked him if it had a devise on it that is when he contacted us on Tuesday the 29th. and
this barrage of calls and demands started again 2 weeks after the original conversation
about his account, and his first letter of complaint about me.
Last but not least, it seems Mr. [redacted]'s biggest problem is having to deal with a female
as on authority figure, or anyone who can dictate to him what is expected of him. As I told
him, this is a signed contract with scheduled terms he is expected to adhere to, not a
negotiation and not something to be haggled over, regardless of his constant demands as to
what he will, or will not do, or when he chooses to do so.
He is free however to Voluntarily Surrender the vehicle anytime he chooses which will of
course not help his already very poor Beacon Score, caused by not making scheduled
payments on time to any creditor, and our reason for charging a higher interest rate as he
is what we cons¡der a High Risk customer who moves around a lot.
Sincerely,
[redacted]
Manager
Credit & Collections
Rod Shop Inc.