Activ Pest Solutions

I am unsure if I am obligated to respond to you about this complaint, however, in the spirit of good business practices, I have chosen to do soI am unaware of any complaints to the Revdex.com in relation to Activ Pest SolutionsMy business services thousands of customers in Delaware and the Eastern Shore of MarylandIn years, we have experienced complaints from both the Maryland and Delaware Departments of Agriculture As the old adage goes "there is always one"as is the case with [redacted] They have been our customers since I have no previous complaints from them As a result of the phone conversation that I had with [redacted] on 01/13/14, I have cancelled their quarterly pest control service [redacted] have met their financial obligations to Activ Pest Solutions in that regard In relation to the $for the termite treatment/inspection, Activ Pest Solutions is obligated to perform the services for which they have paid You should be aware that the [redacted] have made an additional complaint to the State of Consumer Protection Unit I have enclosed for you a copy of my response to that complaint Due to the manner in which [redacted] conducted herself in the phone conversation, the verbal abuse that she unleashed on my staff and the slanted description of the events that [redacted] offered in these complaints, I am inclined to communicate with them in writing and not by telephone Activ Pest Solutions will not offer a refund to the [redacted] We will attempt to perform the services that the [redacted] paid for but will not be either physically or verbally assaulted during the process Additional detail is offered in my response to the Consumer Protection Unit I appreciate that you have taken the time to look into this matterIfl can offer additional assistance, feel free to contact me

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. In the email which we received today, it directed us to this link [redacted] We followed the link, and we choose the reject the business response option. The system immediately sent the rejection notice to BBB, but it never allowed us to "input your additional concerns in the box" Hence, we are sending this email with our additional concerns. In response to [redacted] comments to the RevDex.com regarding my complaints [redacted] , we paid the $365.00 "in good faith" before experiencing the January bout of poor scheduling service. We have never complained to Activ about any of their products; therefore, the comments by [redacted] regarding Activ's record with the Maryland and Delaware Department of Agriculture is off base. We are dissatisfied with his company's customer service. [redacted] said that he had no previous complaints from us, however, we have complained several times regarding the scheduling process to his office personnel, [redacted] and to his technicians, specifically, Brian. We suggested that Brian even write on our paperwork that we wanted to be notified ahead of time before a technician was sent to our home. On another occasion, we spoke to [redacted] by phone and said that if she would schedule the appointments ahead, we would make sure someone was home and we would have a check waiting to pay for that service. Why does [redacted] feel that Activ is obligated to perform the 5 year termite service since we no longer want him to provide the service? Why can't we cancel, since Activ has not performed the service? After this negative confrontation, what assurance do we have as a consumer that Activ will, in fact, perform the appropriate service correctly for five years. Based on [redacted] 's response to the RevDex.com, he will only "attempt to perform" the service. We attempted to contact the owner of Activ, [redacted] , in writing through the company website requesting our refund but received no response from him or from anyone associated with Activ. With regard to the conversation on 1/13/14: [redacted] charges me with verbal abuse. I never used any profanity or offensive language. I was very unhappy with Activ's lack of interest in providing a scheduled appointment and did voice my opinion in an angry tirade to explain all my grievances but everything I said was true. [redacted] ignored the root of the problem and twisted everything I said to make it look like it was all my fault. He raised his voice to me and continually referred to me as "vindictive" because I said he might lose a few clients if I mention to my friends how dissatisfied I was with Activ's service. [redacted] continued to bully me to the point that I felt like crying. I think he could hear that in my voice. After the heated part of the 1/13/14 conversation with ***, in which [redacted] repeated called me "vindictive", I asked [redacted] if we could just start the conversation over. I told him I was very dissatisfied, but I apologized for suggesting that I would tell my neighbors how dissatisfied I was with Activ's customer service. I told [redacted] that I did not even think any of my neighbors even used his services. I just wanted to end our pest control services with Activ and get the refund for the Termite Service which was not performed. At the end of our conversation, ***, who professed to be able to handle the situation in place of his brother, ***, agreed to refund our deposit of $365.00. Why the change? For a retired couple on a fixed income, $365.00 is a big deal. Who is being vindictive now? We are being punished because we are a dissatisfied customer! We complained first to Activ in writing and when we received no response, written or otherwise, we complained to the RevDex.com and the Consumer Protection Agency. Why would Activ want to keep a dissatisfied customer on their books for five years? Is it just to keep our $365.00 and punish us for suggesting they have poor customer service procedures? In the United States of America, a dissatisfied customer has the right to voice their opinion and to complain to whomever and whenever they wish. This includes writing complaints to the RevDex.com and the Consumer Protection Agency. All we are asking for is a refund for services not provided -- the services we no longer wish to receive from Activ. Why should we be forced into a service agreement which we no longer want?

I am unsure if I am obligated to respond to you about this complaint, however, in the spirit of good business practices, I have chosen to do so. I am unaware of any complaints to the Revdex.com in relation to Activ Pest  Solutions. My business services thousands of customers in Delaware and the...

Eastern Shore of Maryland. In 14 years, we have experienced 0 complaints from both the Maryland and Delaware Departments of Agriculture.
As the old adage goes "there is always one"as is the case with [redacted]  They have been our customers since 2009.  I have no previous complaints from them.  As a result of the phone conversation that I had with [redacted] on 01/13/14, I have cancelled their quarterly pest control service. [redacted] have met their financial obligations to Activ Pest Solutions in that regard.  In relation to the $365.00 for the termite treatment/inspection, Activ Pest Solutions is obligated to perform the services for which they have paid.  You should be aware that the [redacted] have made an additional complaint to the State of Consumer Protection Unit.  I have enclosed for you a copy of my response to that complaint.  Due to the manner in which [redacted] conducted herself in the phone conversation, the verbal abuse that she unleashed on my staff and the slanted description of the events that [redacted] offered in these complaints, I am inclined to communicate with them
in writing and not by telephone.  Activ Pest Solutions will not offer a refund to the [redacted]  We will attempt to perform the services that the [redacted] paid for but will not be either physically or verbally assaulted during the process.  Additional detail is offered in my response to the Consumer Protection Unit.  I appreciate that you
have taken the time to look into this matter. Ifl can offer additional assistance, feel free to contact me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 
In the email which we received today, it directed us to this link
 
[redacted]
 
We followed the link, and we choose the reject the business response option.  The system immediately sent the rejection notice to Revdex.com, but it never allowed us to "input your additional concerns in the box"  Hence, we are sending this email with our additional concerns.
 
 
In response to [redacted] comments to the Revdex.com regarding my complaints [redacted], we paid the $365.00 "in good faith" before experiencing the January bout of poor scheduling service.
 
We have never complained to Activ about any of their products; therefore, the comments by [redacted] regarding Activ's record with the Maryland and Delaware Department of Agriculture is off base.  We are dissatisfied with his company's customer service.
 
[redacted] said that he had no previous complaints from us, however, we have complained several times regarding the scheduling process to his office personnel, [redacted] and to his technicians, specifically, Brian.  We suggested that Brian even write on our paperwork that we wanted to be notified ahead of time before a technician was sent to our home.  On another occasion, we spoke to [redacted] by phone and said that if she would schedule the appointments ahead, we would make sure someone was home and we would have a check waiting to pay for that service.
 
Why does [redacted] feel that Activ is obligated to perform the 5 year termite service since we no longer want him to provide the service?  Why can't we cancel, since Activ has not performed the service? After this negative confrontation, what assurance do we have as a consumer that Activ will, in fact, perform the appropriate service correctly for five years. Based on [redacted]'s response to the Revdex.com, he will only "attempt to perform" the service.
 
We attempted to contact the owner of Activ, [redacted], in writing through the company website requesting our refund but received no response from him or from anyone associated with Activ.
 
With regard to the conversation on 1/13/14:  [redacted] charges me with verbal abuse.  I never used any profanity or offensive language.  I was very unhappy with Activ's lack of interest in providing a scheduled appointment and did voice my opinion in an angry tirade to explain all my grievances but everything I said was true.  [redacted] ignored the root of the problem and twisted everything I said to make it look like it was all my fault.  He raised his voice to me and continually referred to me as "vindictive" because I said he might lose a few clients if I mention to my friends how dissatisfied I was with Activ's service. [redacted] continued to bully me to the point that I felt like crying.  I think he could hear that in my voice.  After the heated part of the 1/13/14 conversation with [redacted], in which [redacted] repeated called me "vindictive", I asked [redacted] if we could just start the conversation over.  I told him I was very dissatisfied, but I apologized for suggesting that I would tell my neighbors how dissatisfied I was with Activ's customer service. I told [redacted] that I did not even think any of my neighbors even used his services. I just wanted to end our pest control services with Activ and get the refund for the Termite Service which was not performed.  At the end of our conversation, [redacted], who professed to be able to handle the situation in place of his brother, [redacted], agreed to refund our deposit of $365.00. Why the change? For a retired couple on a fixed income, $365.00 is a big deal.
 
Who is being vindictive now?  We are being punished because we are a dissatisfied customer!  We complained first to Activ in writing and when we received no response, written or otherwise, we complained to the Revdex.com and the Consumer Protection Agency.
 
Why would Activ want to keep a dissatisfied customer on their books for five years?  Is it just to keep our $365.00 and punish us for suggesting they have poor customer service procedures?
 
In the United States of America, a dissatisfied customer has the right to voice their opinion and to complain to whomever and whenever they wish. This includes writing complaints to the Revdex.com and the Consumer Protection Agency.  All we are asking for is a refund for services not provided -- the services we no longer wish to receive from Activ. Why should we be forced into a service agreement which we no longer want?

ln the last response I offered the only remedy to this conflict that I am willing to accept. The customer's complaint was directly related to an annual service that we provide to them on a quarterly basis, four times a year. That service has been cancelled , as the customer has met their financial obligation to Activ Pest Solutions regarding that service. The contested fee of $365.00 is for a termite treatment. As previously stated, I have offered a remedy to this conflict. The customer should submit dates, in writing, we will schedule the treatment at a mutually agreeable time . It works like this...the customer pays us and we do the work. I am still waiting for those dates. I am in no way refusing to complete the work. The $365.00 fee in no way obligates the customer to a "5 year termite service".  The customer may elect to terminate our services immediately after the treatment is performed, they should do so in writing within 30 days of the treatment.
For future clarification, my name is [redacted] . I am the Vice President and Co Owner of Activ Pest Solutions.   [redacted], the President of Activ  Pest  Solutions has had absolutely no contact, verbal , electronic or other communication with the customer.   I will  not respond to the specifics of the latest version of the customer's complaint as it bears little relevance to the issue.   The customer has chosen to slant the temperature  and content of past conversations in their favor, with no regard  for fact or the truth.   I hope that this is evident and bears some evidence to the difficulty of dealing with them . Feel free to contact me if you have any questions.

Review: 1.Office personnel outright lying about making an appointment stating "must have scheduled the appointment with me since it is in our book... only way an appointment gets into the book is if she schedules it with someone." In fact, the office personnel never made any phone call to schedule the appointment -- this time nor in the past.2.Co-owner turning telephone conversation into bullying session and agitating the customer telling the customer you are very vindictive and that you cannot discuss the experience with neighbors and friends.3.Lacking of responding to email.4.Not refunding pre-payment even though the company has not performed or scheduled the service.5.Lacking of scheduling appointments and claiming it has scheduled them and not keeping records when customer complains.6.Personnel actions of lying about refund and appointment setting border on fraud.Desired Settlement: Promptly refund and cancellation any future services

Business

Response:

I am unsure if I am obligated to respond to you about this complaint, however, in the spirit of good business practices, I have chosen to do so. I am unaware of any complaints to the Revdex.com in relation to Activ Pest Solutions. My business services thousands of customers in Delaware and the Eastern Shore of Maryland. In 14 years, we have experienced 0 complaints from both the Maryland and Delaware Departments of Agriculture.

As the old adage goes "there is always one"as is the case with [redacted] They have been our customers since 2009. I have no previous complaints from them. As a result of the phone conversation that I had with [redacted] on 01/13/14, I have cancelled their quarterly pest control service. [redacted] have met their financial obligations to Activ Pest Solutions in that regard. In relation to the $365.00 for the termite treatment/inspection, Activ Pest Solutions is obligated to perform the services for which they have paid. You should be aware that the [redacted] have made an additional complaint to the State of Consumer Protection Unit. I have enclosed for you a copy of my response to that complaint. Due to the manner in which [redacted] conducted herself in the phone conversation, the verbal abuse that she unleashed on my staff and the slanted description of the events that [redacted] offered in these complaints, I am inclined to communicate with them

in writing and not by telephone. Activ Pest Solutions will not offer a refund to the [redacted] We will attempt to perform the services that the [redacted] paid for but will not be either physically or verbally assaulted during the process. Additional detail is offered in my response to the Consumer Protection Unit. I appreciate that you

have taken the time to look into this matter. Ifl can offer additional assistance, feel free to contact me.

Consumer

Response: