Active Brightening

Dear Ms [redacted] ,We would first like to apologize that you did not find our response to be satisfactoryHowever, in our continued effort to ensure customer satisfaction, we would like to continue working with you to resolve your complaintWe would like to thank you for visiting our website at activefaceserum.com to review our terms & conditions as all of our customers are subject to those termsAs you are aware, it is our policy to have customers return their remaining product and pay a fee of $in order to cancel their trialHowever, our customer service representative [redacted] has already canceled your subscription on May 25, We understand your concerns as a consumer and would like to help you have peace of mindTherefore, we have attached a screenshot your account history with record of cancellation by ***Furthermore, you should have received a cancellation notification within your emailYou do not have to call us June 12, as your account has already been closed and taken off recurring billingPlease feel free to contact us if you should have any further questions or comments at [email protected] or (877) 982-Sincerely,Active Customer [email protected]

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14-day free trial, they must first affirm to and acknowledge the terms & conditions of our auto-ship program by... marking the T&C checkboxes. Please visit our site for more information including the terms & conditions at: activefaceserum.comWe have looked into Ms. [redacted] ’s account and our records indicate that her subscription to our product has already been canceled on May 25, 2017 after speaking with one of our customer service representatives. There is nothing else that Ms. [redacted] needs to do as her account is already canceled. In addition, she will not be billed the full price of our product or receive any additional product.Please feel free to contact us if you should have any further questions or comments at [email protected] or (877) 982-4901. Sincerely,Active Customer [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I went to the website the company included in their response and this is what it shows: I agree to the Terms & Conditions & Privacy Policy explaining that I will be billed $for the S&H and if I don't cancel within Days + Days Shipping trial period, I will be billed $I will receive a new 30-days supply each month until I call (877) 982-to cancel my subscription.That is very clear However, I ordered my free sample from a Facebook link and not this website and do not recall seeing those terms and conditions Also, they indicated that my account has already been cancelled on May I did call to cancel on that date and spoke with a customer service representative by the name of [redacted] and he indicated that in order to cancel I would have to return the remaining product at a cost of $ He said to avoid paying that fee I would have to call back to cancel on exactly June which I planned on doing I'm still going to call on that date because I'm not sure if I can believe the response I received via the Revdex.com [redacted]

Dear Customer,Our company, strives to make sure that our customers are completely satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto-ship program by marking
the T&C check-boxesPlease see the following check-out pages for more information: tryadaptiveskincare.comAfter reviewing our records, we understand your concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processed.If you have any further questions or concerns, please contact us at (877) 982-4901or [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I went to the website the company included in their response and this is what it shows:  I agree to the Terms & Conditions & Privacy Policy explaining that I will be billed $4.95 for the S&H and if I don't cancel within 10 Days + 4 Days Shipping trial period, I will be billed $89.85 . I will receive a new 30-days supply each month until I call (877) 982-4901 to cancel my subscription.That is very clear.  However, I ordered my free sample from a Facebook link and not this website and do not recall seeing those terms and conditions.  Also, they indicated that my account has already been cancelled on May 25.  I did call to cancel on that date and spoke with a customer service representative by the name of [redacted] and he indicated that in order to cancel I would have to return the remaining product at a cost of $9.95.  He said to avoid paying that fee I would have to call back to cancel on exactly June 12 which I planned on doing.  I'm still going to call on that date because I'm not sure if I can believe the response I received via the Revdex.com. [redacted]

Dear Ms. [redacted],We would first like to apologize that you did not find our response to be satisfactory. However, in our continued effort to ensure customer satisfaction, we would like to continue working with you to resolve your complaint. We would like to thank you for visiting our website at activefaceserum.com to review our terms & conditions as all of our customers are subject to those terms. As you are aware, it is our policy to have customers return their remaining product and pay a fee of $9.95 in order to cancel their trial. However, our customer service representative [redacted] has already canceled your subscription on May 25, 2017. We understand your concerns as a consumer and would like to help you have peace of mind. Therefore, we have attached a screenshot your account history with record of cancellation by [redacted]. Furthermore, you should have received a cancellation notification within your email. You do not have to call us June 12, 2017 as your account has already been closed and taken off recurring billing. Please feel free to contact us if you should have any further questions or comments at [email protected] or (877) 982-4901. Sincerely,Active Customer [email protected]

To whom it may concern,Our company strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14-day free trial, they must first affirm to and acknowledge the terms & conditions of our auto-ship program by...

marking the T&C checkboxes. Please visit our site for more information including the terms & conditions at: activefaceserum.comWe have looked into Ms. [redacted]’s account and our records indicate that her subscription to our product has already been canceled on May 25, 2017 after speaking with one of our customer service representatives. There is nothing else that Ms. [redacted] needs to do as her account is already canceled. In addition, she will not be billed the full price of our product or receive any additional product.Please feel free to contact us if you should have any further questions or comments at [email protected] or (877) 982-4901. Sincerely,Active Customer [email protected]