Active Hearing and Audiology

Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ On August 4th, 2015, MrB came to our office for a hearing aid exam and evaluationHe had been referred to us by his insurance benefit program The results of his testing showed significant hearing loss and hearing aids were recommended Due to financial concerns, MrB stated he was unable to purchase hearing aids at any price levelA suggestion was then made for MrB to try personal sound amplifiers (which is not a hearing aid) to help him hear betterHe did an in-office trial of the devices, and felt the amplifiers were of benefitHe decided to finance the purchase through a 3rd party company and make monthly payments to them I did not hear back from MrB until mid-December, over months from his date of purchaseMrB told me the dome on one of the devices came off in November, and he had to have it removed by his doctorI told him that domes coming off in the ear was a rare occurrence and that he should come back in for a replacementHe stated his medical insurance had since changed and that he now qualifies for actual hearing aids, and did not want to continue using the sound amplifiersHe then asked me to contact the finance company to stop his billingI told him that there was no longer a return privilege on his sound amplifiers and that I would not be contacting his finance company If MrB had determined that he did not see benefit with his personal sound amplifiers within days of purchase, I would have refunded his moneyA request months later, because he now qualifies for hearing aids, and had a dome come off in his ear does not warrant a returnI sold MrB his sound amplifiers for $400, which is 1/the cost of the product because he was having financial difficulty and could not afford traditional hearing aidsIt appears that the adage, "no good-deed goes unpunished" certainly holds true in this very first complaint to the Revdex.com I am still willing to replace the missing dome on his device if he wishes, but there will be no refund this long after his purchase Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/21) */

Initial Business Response /* (1000, 5, 2016/01/11) */
On August 4th, 2015, Mr. B came to our office for a hearing aid exam and evaluation. He had been referred to us by his insurance benefit program.
The results of his testing showed significant hearing loss and hearing aids were recommended....

Due to financial concerns, Mr. B stated he was unable to purchase hearing aids at any price level. A suggestion was then made for Mr. B to try personal sound amplifiers (which is not a hearing aid) to help him hear better. He did an in-office trial of the devices, and felt the amplifiers were of benefit. He decided to finance the purchase through a 3rd party company and make monthly payments to them.
I did not hear back from Mr. B until mid-December, over 4 months from his date of purchase. Mr. B told me the dome on one of the devices came off in November, and he had to have it removed by his doctor. I told him that domes coming off in the ear was a rare occurrence and that he should come back in for a replacement. He stated his medical insurance had since changed and that he now qualifies for actual hearing aids, and did not want to continue using the sound amplifiers. He then asked me to contact the finance company to stop his billing. I told him that there was no longer a return privilege on his sound amplifiers and that I would not be contacting his finance company.
If Mr. B had determined that he did not see benefit with his personal sound amplifiers within 30 days of purchase, I would have refunded his money. A request 4 months later, because he now qualifies for hearing aids, and had a dome come off in his ear does not warrant a return. I sold Mr. B his sound amplifiers for $400, which is 1/2 the normal cost of the product because he was having financial difficulty and could not afford traditional hearing aids. It appears that the adage, "no good-deed goes unpunished" certainly holds true in this very first complaint to the Revdex.com.
I am still willing to replace the missing dome on his device if he wishes, but there will be no refund this long after his purchase.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */