Active Junky, Inc

Active Junky’s business is built on referring customers to affiliate partner websites, collecting a commission, and then passing that commission on to our membersBut in order to pass that commission along to our customers, we must first collect that commissionIn rare cases, our affiliate partner
will deem a purchase “non-commissionable”In those cases we do not collect a commission and therefore, have nothing to pass back to our customerThese exclusionary cases are usually provided to us by the retailer and we do our best to inform our customers of these exclusionsIn this particular case, our customer visited a retailer through our site, and made a purchase that was deemed non-commissionable by that retailerActive Junky collected no commission for this transaction so we therefore had no cash back to deliver to this customerThe customer reached out to us asking why, so we inquired with the retailerThey claimed the customer used a coupon code that deemed the order non-commissionableWe apologized and passed this information along to the customerUsing coupon codes not found on Active Junky is not recommended and will often deem that order non-commissionableThis is stated very clearly in both our FAQs and our Terms of Service (linked to below)We also mention this on the retailer’s page of our site stating “Cash Back is only paid on offers provided through our website”We have no involvement in classifying orders commissionable or non-commissionable; this is only up to the retailerWhen the retailer passes us commission, we pass that back to our customersWe have provided many tips to help ensure an order qualifies for cash backIn this instance, the retailer deemed the order non-commissionable, so we unfortunately have no cash back to pass to this customerThis customer believes we are somehow keeping their cash back for ourselves, and that is just not the caseFAQs: ***Terms of Service: ***Thank you

Complaint: [redacted]
I am rejecting this response because:It is not advertised that Active Junky is sharing a commission with the customer.  It is not advertised that Active Junky must first receive a commission from their affiliates before paying the customer the cash back that is advertised.  They way it is advertised, the buyer is a customer of Active Junkys and by clicking a link through the active junky website they are guaranteed a percentage back on any purchased made with their affiliate websites.  It is a risk of doing business with your affiliates, and between active junky and the stores to determine which orders apply, but it should not cost the customer when the store will not pay active junky.  Active Junky still owes the service to the customer AS IT IS ADVERTISED.  My claim is related to False Advertising.  As the customer, I am not interested in debating the merits of the fine print in your contracts with your affiliates, that is a risk of doing business if you lose a small payment from your affiliates, you still owe it to your customers to provide the service as advertised, even if an unexpected cost to your business.  That is good customer service, and standing behind the advertisements you promote.  You are not doing anything to encourage repeat customers by putting the customer in the middle of your agreements with your affiliates and refusing cash back where due.  Just remember, a customer has many many choices of where to shop and what services to use when shopping online.  Responses like yours will not be accepted by myself or any other customer with integrity.  For the record, when making this purchase from shoes.com, I had the option of 12% cash back from ebates or 10% cash back from active junky, I chose active junky regardless of the difference in cash back amount, but I will not make that mistake again in the future.  Until my account is credited the 10% of my purchase that is owed as advertised, I will put my money into more reputable businesses.
Sincerely,
[redacted]